Customer Experience Visit CEV

Was the interior of the restaurant clean? (For example: the floors, front counter, drink and condiments area, and tables.) {2pts}

Were the employees clean and neatly dressed? (For example: was their clothing free of dirt and stains?) {2pts}

Was the Order repeated and verified

Did the employees interact with you in a polite and friendly manner? (For example: did the order taker provide a greeting? Did the presenter provide a thank you?) {6pts}

Were all the employees who you came into contact with attentive to you as a customer? {4pts)

Was the wait time 90 seconds or less? (Note the time you get in line until you can start to place your order.) Please indicate time in comments below {5pts}

Was the service time 90 seconds or less? (Note the actual seconds between when the receipt printed until you received your completed order.) Please indicate time in comments below {5pts}

Was the order repeated and verified?

Did you receive all the food and drinks items ordered, with the correct flavors and sauces? (For example: the required dressing for salad and sauces for McNuggets.) {8pts}

Did you receive/were able to access all condiments you requested, along with napkins and straws/stirrers? {4pts}

Was your sandwich/entree neat, served hot and fresh and did it taste good? {7pts}

Were the French fries hot, salted, and crisp Or your Hash Browns hot and crisp and did they taste good? {5pts}