Customer Experience Visit CEV

Was the exterior of the restaurant clean and free of litter and debris? (For example: Was the lot and landscaping clean and litter free, and window and sidewalks clean?) {2pts}

Were the employees clean an neatly dressed? ( For example: was their clothing free of dirt and stains) {1pt}

Does the corral area appear clean, are the gates closed and all containers covered? {2pts}

Was the Order repeated and verified?(Ask ask tell used?){6pts}

Did the employees interact with you in a polite and friendly manner? {6pts}<br>(For Example: were you greeted at the speaker, cash booth and present booth? Did the presenter provide a "thank you"?)

Were all the employees who you came into contact with attentive to you as a customer? {2pts}

Was the COD Operational?{0pts}

Was the 2nd speaker being used?{0pts}<br>

Was the line time 70 seconds or less? {2pts} (Note the actual seconds between when you stopped in the line, if not more than the third car back from the order point (not including the car at the order point ) or when a car moves forward and becomes the third car in line from the order point. The time ends when the car arrives at the order point.Please indicate time in comments below.

Was the Order End to Present End time 120 seconds or less? {8pts}(Order End to Present end begins when you complete your order and ends when the last item is presented to you.) Please indicate time in comments below

Did you receive all the food and drinks items ordered, with the correct flavors and sauces? (For example: the required dressing for salad and sauces for McNuggets.) {8pts}

Did you receive all condiments you requested, along with napkins and straws/stirrers? {4pts}

Was your sandwich/entree neat, served hot and fresh and did it taste good? {7pts}

Were the French fries hot, salted, and crisp OR your Hash Browns hot and crisp? Did they taste good? {5pts}

Are the pagers being used? {0pts}

Was the interior of the restaurant clean? (For example: the floors, front counter, drink and condiments area, and tables.) {2pts}

Was the restroom clean and stocked? {2pts}

Were the employees clean and neatly dressed? (For example: was their clothing free of dirt and stains?) {1pt}