Drive-Thru Be Clean

Was the exterior of the restaurant clean and free of litter and debris? (For example: Was the lot and landscaping clean and litter free, and window and sidewalks clean?) {2pts}

Were the employees clean an neatly dressed? ( For example: was their clothing free of dirt and stains) {2pts}

Does the corral area appear clean, are the gates closed and all containers covered? {2pts}

Drive-Thru Be Nice

Did the employees interact with you in a polite and friendly manner?
(For Example: were you greeted at the speaker, cash booth and present booth? Did the presenter provide a "thank you"?) {6pts}

Were all the employees who you came into contact with attentive to you as a customer? {2pts}

Was the Restaurant interaction effective?
(For Example: Crew person answered questions; not rude and didn't interrupt. COD speaker clear; no static or equipment noise impacting communication) {2pts}

Was the COD Operational?

Drive-Thru Be Fast

Was the service (CTP) Time 45 seconds or less? (Note the actual seconds between when you arrived at the cash booth until you received your completed order.) Please indicate time in comments below {5pts}

Was the Total Experience Time 300 seconds or less? (Note the actual seconds between when you entered the Drive-Thru line until you received your completed order.) Please indicate time in comments below {5pts}

Drive-Thru Get It Right

Did you receive all the food and drinks items ordered, with the correct flavors and sauces? (For example: the required dressing for salad and sauces for McNuggets.) {8pts}

Did you receive all condiments you requested, along with napkins and straws/stirrers? {4pts}

Was your sandwich/entree neat, served hot and fresh and did it taste good? {7pts}

Were the French fries hot, salted, and crisp OR your Hash Browns hot and crisp? Did they taste good? {5pts}

Misc. Drive-Thru Comments

Dine-In Be Clean

Was the interior of the restaurant clean? (For example: the floors, front counter, drink and condiments area, and tables.) {2pts}

Was the restroom clean and stocked? {2pts}

Were the employees clean and neatly dressed? (For example: was their clothing free of dirt and stains?) {2pts}

Dine-In Be Nice

Did the employees interact with you in a polite and friendly manner? (For example: did the order taker provide a greeting? Did the presenter provide a thank you?) {6pts}

Was the restaurant interaction effective? (For example: crew person answered questions; not rude and didn't interrupt; no equipment noise impacted communication?) {2pts}

Were all the employees who you came into contact with attentive to you as a customer? {2pts}

Dine-In Be Fast

Was the wait time 90 seconds or less? (Note the time you get in line until you can start to place your order.) Please indicate time in comments below {5pts}

Was the service time 90 seconds or less? (Note the actual seconds between when the receipt printed until you received your completed order.) Please indicate time in comments below {5pts}

Dine-In Get It Right

Did you receive all the food and drinks items ordered, with the correct flavors and sauces? (For example: the required dressing for salad and sauces for McNuggets.) {8pts}

Did you receive/were able to access all condiments you requested, along with napkins and straws/stirrers? {4pts}

Was your sandwich/entree neat, served hot and fresh and did it taste good? {7pts}

Were the French fries hot, salted, and crisp Or your Hash Browns hot and crisp and did they taste good? {5pts}

Misc. Dine-in Comments

Please note that this checklist is a hypothetical example and provides basic information only. It is not intended to take the place of, among other things, workplace, health and safety advice; medical advice, diagnosis, or treatment; or other applicable laws. You should also seek your own professional advice to determine if the use of such checklist is permissible in your workplace or jurisdiction.