Customer First Audit T5

Is this an observation of a manned till?

1) Did the staff member smile and make eye contact?

2) Did the attendant offer a friendly verbal greeting?

3) Did the attendant apologise if the customer was kept waiting (more than 3 people in the queue per open till)?

4) Did the attendant give the customer their full attention during the transaction?

5) Was an appropriate promotion offered to the customer?

6) Was the attendant courteous when stating the amount due?

7) Did the attendant make a friendly parting comment and say "thank you"?

8) Did the attendant request the boarding card?

9) Was the attendant wearing full uniform?

(non-scoring question) Was this a test purchase...

Is this an observation at the Self Service tills?

1) is there appropriate number of hosts for size of queue?

2) is the host giving the customers their undivided attention?

3) is the host polite and courteous?

4) is the host encouraging usage?

5) is there is an intervention does the host make a friendly comment?

6) is the host responding to red lights in a prompt manner?

7) is the host aware of water customers and supporting with Telegraph triggers?

8) is the host in the correct uniform?