Customer Perception - TRAINING VERSION

• Store # (Numerical only - Please do not write in any text)

• Location
  Address

• Day of week?

  Select Monday Tuesday Wednesday Thursday Friday Saturday Sunday

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

• Time frame audit conducted

  Select 10a - 1p 1p - 4p 4p - 10p

  • 10a - 1p
  • 1p - 4p
  • 4p - 10p

• Prepared by

• Conducted on date

  Date

• Conducted on time

  Date

Friendly

• Carts are corralled. <br>(No more than 3 carts not corralled)

  Yes

  No

  N/A

• Cart corral sign is clear and legible.

  Yes

  No

  N/A

Clean

• Parking lot clean and free of trash. <br>(No more than 3 trash items)

  Yes

  No

  N/A

• Cart corral is clean & free of trash.

  Yes

  No

  N/A

• Trash can located at the front entrance is clean and usable.

  Yes

  No

  N/A

• Windows, doors and frames are clean with no large marks, dirt build up or smears.

  Yes

  No

  N/A

• Landscaping is well maintained? No excessive weeds along the building, in the lot or on the curbs.

  Yes

  No

  N/A

• Other Notes

Full

• Store Ad available?

  Yes

  No

  N/A

Friendly

• Greeted upon arrival? (Within first 5 minutes)

  Yes

  No

  N/A

Clean

• Front entrance is clean, including doors and floors?

  Yes

  No

  N/A

• Upon entrance, is the store free of foul smells?

  Yes

  No

  N/A

• Store is well lit, no more than 2 lights are out?

  Yes

  No

  N/A

• Other Notes

Full

• Produce area is full – No OOS Ad items? (Use Ad to audit items)

  Yes

  No

  N/A

Clean

• Produce area is free of flies and<br>gnats?

  Yes

  No

  N/A

• Produce area is clean and sanitized including; floors, produce case and dry rack?

  Yes

  No

  N/A

Fresh

• Produce is fresh, culled & rotated? <br>(Spot check 5 items in area. Look for decay, damaged or OOD items)

  Yes

  No

  N/A

• Produce greens are crisped?

  Yes

  No

  N/A

Friendly

• Are the Produce signs bright, clean and properly labeled?

  Yes

  No

  N/A

• Other Notes

Full

• Image wall and main aisle is full - (No OOS Ad items)<br>(Use Ad to audit items)

  Yes

  No

  N/A

Friendly

• Are the image wall and main aisle signs bright, clean and properly labeled?

  Yes

  No

  N/A

Clean

• Image wall / main aisle is clean; including floors and shelves?

  Yes

  No

  N/A

• Other Notes

Full

• Meat area is full – (No OOS Ad items)<br>(Use Ad to audit items)

  Yes

  No

  N/A

Fresh

• Meat area is fresh, culled and rotated?<br>(Spot check 3 items in area. Look for brown coloration, excess purge, damaged or OOD items)

  Yes

  No

  N/A

• Is the Meat section free of foul odors?”

  Yes

  No

  N/A

Friendly

• Are the Meat area signs bright, clean and properly labeled ?

  Yes

  No

  N/A

Clean

• Meat area, including; floors, case, shelves and soaker pads, are clean and sanitized?

  Yes

  No

  N/A

• Other Notes

Full

• Smoked Meat area is full – (No OOS Ad items)<br>(Use Ad to audit items)

  Yes

  No

  N/A

Fresh

• Smoked Meat area is rotated and fresh?<br>(Spot check 3 items for OOD)

  Yes

  No

  N/A

Friendly

• Are the Smoked Meat signs bright, clean and properly labeled?

  Yes

  No

  N/A

Clean

• Smoked Meat area is clean and sanitized, including, floor, case and shelves?

  Yes

  No

  N/A

• Other Notes

Full

• Spot bunkers are full - (No OOS Ad items, if on Ad)<br>(Use Ad to audit items)

  Yes

  No

  N/A

Fresh

• Spot bunkers are rotated and fresh.<br>(Spot audit 3 items for OOD)

  Yes

  No

  N/A

Friendly

• Are the spot bunker signs bright, clean and properly labeled?

  Yes

  No

  N/A

Clean

• Spot bunkers, including case, shelves and soaker pads, are clean and sanitized?

  Yes

  No

  N/A

• Other Notes

Clean

• Backroom is clean and uncluttered? (Input "N/A" if restrooms are not located in the back room)

  Yes

  No

  N/A

• Bathrooms are clean and sanitized?

  Yes

  No

  N/A

• Dock area is clean and organized with the dumpster policed?

  Yes

  No

  N/A

• Other Notes

Full

• Frozen bunkers and doors are full - (No OOS Ad items)<br>(Use Ad to audit items)

  Yes

  No

  N/A

Fresh

• Frozen bunkers and doors are rotated and fresh. <br>(Spot audit 3 items for OOD)

  Yes

  No

  N/A

Friendly

• Are the Frozen bunkers signs bright, clean and properly labeled?

  Yes

  No

  N/A

Clean

• All coffin cases, freezer doors and shelves are clean, sanitized and well organized. (Orderly)?

  Yes

  No

  N/A

• Frozen doors are well lit?

  Yes

  No

  N/A

• Other Notes

Full

• Dairy case is full - (No "holes" or OOS Ad items, if on Ad)<br>(Use Ad to audit items)

  Yes

  No

  N/A

Fresh

• Dairy case is rotated and fresh. <br>(Spot audit 3 items for OOD)

  Yes

  No

  N/A

Friendly

• Are the Dairy case signs bright, clean and properly labeled?

  Yes

  No

  N/A

Clean

• Dairy case exterior doors/shelves are clean and sanitized?

  Yes

  No

  N/A

• Other Notes

Full

• Milk case is full - (No "holes" or OOS)

  Yes

  No

  N/A

Fresh

• Milk case is rotated and fresh. <br>(Spot audit 3 items for OOD)

  Yes

  No

  N/A

Friendly

• Are the Milk case signs bright, clean and properly labeled?

  Yes

  No

  N/A

Clean

• Milk case exterior doors/shelves are clean and sanitized?

  Yes

  No

  N/A

• Other Notes

Full

• Bakery full - No excessive OOS?<br>(Excessive > 3 items)

  Yes

  No

  N/A

Fresh

• Bakery items are rotated and fresh. <br>(Spot audit 3 items for OOD)

  Yes

  No

  N/A

Friendly

• Are the Bakery signs bright, clean and properly labeled?

  Yes

  No

  N/A

Clean

• Bakery area is clean, including floor, shelves and tables?

  Yes

  No

  N/A

• Other Notes

Full

• Center Store - Is aisle 1 fully stocked?- (No more than 3 items OOS)

  Yes

  No

  N/A

• Center Store - Is aisle 2 fully stocked?- (No more than 3 items OOS)

  Yes

  No

  N/A

• Center Store - Is aisle 3 fully stocked?- (No more than 3 items OOS)

  Yes

  No

  N/A

• Center Store - Is aisle 4 fully stocked?- (No more than 3 items OOS)

  Yes

  No

  N/A

• Center Store - Is aisle 5 fully stocked?- (No more than 3 items OOS) Mark 'N/A' if store does not have an Aisle 5

  Yes

  No

  N/A

• Center Store - Is aisle 6 fully stocked?- (No more than 3 items OOS) Mark 'N/A' if store does not have an Aisle 6

  Yes

  No

  N/A

• Center Store - Is aisle 7 fully stocked?- (No more than 3 items OOS) Mark 'N/A' if store does not have an Aisle 7

  Yes

  No

  N/A

• Center Store - Is aisle 8 fully stocked?- (No more than 3 items OOS) Mark 'N/A' if store does not have an Aisle 8

  Yes

  No

  N/A

• Center Store - Is aisle 9 fully stocked?- (No more than 3 items OOS) Mark 'N/A' if store does not have an Aisle 9

  Yes

  No

  N/A

• Center Store Endcaps are full and signed? (Endcaps should not have any OOS)

  Yes

  No

  N/A

Fresh

• Center Store items are rotated. <br>(Spot audit 3 items for OOD)

  Yes

  No

  N/A

• Baby items are rotated. <br>(Spot audit 3 items for OOD)

  Yes

  No

  N/A

Friendly

• Are the Center Store signs bright, clean and properly labeled?

  Yes

  No

  N/A

Clean

• Center Store aisles are clean and floors swept?

  Yes

  No

  N/A

• Other Notes

Full

• Front-End / Checkout is full - No excessive OOS?<br>(Excessive > 3 items a lane)

  Yes

  No

  N/A

Fresh

• Front-End items are rotated and fresh. <br>(Spot audit 3 items for OOD)

  Yes

  No

  N/A

Friendly

• Front-End / Checkout lanes not exceeding<br>3 customers?

  Yes

  No

  N/A

• Are the Front-End signs bright, clean and properly labeled?

  Yes

  No

  N/A

Clean

• Front-End / Checkout is clean, including floors, register & bagging table?

  Yes

  No

  N/A

• Other Notes

• Store Manager present during audit?

  Yes

  No

  N/A

• Assistant Store Manager present during audit?

  Yes

  No

  N/A

• The store did NOT have a priority 1 issue?

  Yes

  No

  N/A

• Provide a brief comment of the priority 1 incident. (i.e. infestation issue, mice)

• Provide a picture of the Priority 1 incident.

  Media