Know your product ratings through SafetyCulture to determine how customers see the product quality, value and usage experience. Identify areas for improvement by using customer feedbacks during business planning and for market research purposes. Set the scoring to determine failed responses and outstanding items which need to be prioritized.
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Title Page
Dear Customer:
Thank you for giving us the opportunity to better serve you. Please help us by taking a few minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations.
Customer Name
Product
Survey Date and Time
Click next section to continue.
How often do you typically use the product?
Once a year
Daily
Weekly
Once a month
Every 2-3 months
2-3 times a year less often
Do not use
Kindly rate the product according to the following:
Overall quality
Value
Purchase experience
Installation or first use experience
Usage experience
After purchase service (warranty, repair, customer service etc)
Overall, how satisfied were you with your new product?
Recommendations
Please share with us a few things the product could do better.
Completion
Full Name and Signature of Customer (Optional)
SafetyCulture Staff
Customer Satisfaction Product Survey Template
Know your product ratings through SafetyCulture to determine how customers see the product quality, value and usage experience. Identify areas for improvement by using customer feedbacks during business planning and for market research purposes. Set the scoring to determine failed responses and outstanding items which need to be prioritized.
The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions.
The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice.
You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction.
Any ratings or scores displayed in our Public Library have not been verified by SafetyCulture for accuracy.
Users of our platform may provide a rating or score that is incorrect or misleading.
You should independently determine whether the template is suitable for your circumstances.
You can use our Public Library to search based on criteria such as industry and subject matter.
Search results are based on their relevance to your search and other criteria. We may feature checklists based on subject matters we think may be of interest to our customers.
