Customer Satisfaction Product Survey Template

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• Dear Customer:
  
  Thank you for giving us the opportunity to better serve you. Please help us by taking a few minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations.

• Customer Name

• Product

• Survey Date and Time

  Date

• Click next section to continue.

• How often do you typically use the product?

  Select Once a year Daily Weekly Once a month Every 2-3 months 2-3 times a year less often Do not use

  • Once a year
  • Daily
  • Weekly
  • Once a month
  • Every 2-3 months
  • 2-3 times a year less often
  • Do not use

Kindly rate the product according to the following:

• Overall quality

  Excellent

  Good

  Fair

  Neutral

  Poor

• Value

  Excellent

  Good

  Fair

  Neutral

  Poor

• Purchase experience

  Excellent

  Good

  Fair

  Neutral

  Poor

• Installation or first use experience

  Excellent

  Good

  Fair

  Neutral

  Poor

• Usage experience

  Excellent

  Good

  Fair

  Neutral

  Poor

• After purchase service (warranty, repair, customer service etc)

  Excellent

  Good

  Fair

  Neutral

  Poor

• Overall, how satisfied were you with your new product?

  Very satisfied

  Satisfied

  Neutral

  Unsatisfied

  Very unsatisfied

Recommendations

• Please share with us a few things the product could do better.

Completion

• Full Name and Signature of Customer (Optional)

  Sign

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