Customer Satisfaction Report - NEC Venue Mains

Stand Wiring Contractor Feedback Form:

NEC Venue Temporary Mains are committed to offering exceptional customer service and ensuring that you the customer, receive the most efficient and excellent quality service available. Your feedback is important to us and will help determine the nature of your needs to enable us in devolving ways to enhance our service delivery. Please take a few moments to fill out our survey as below.

Customer details.

• Name:

• Company:

  Select Melville Exhibitions South Melville Exhibitions North So Group Index Group Bill Moules Anchor Exhibitions Dimension 8 K R Exhibitions Showlite Moyne Electrical Start Lighting Image Innovations Warwick Corporate Exhibit 360 PWS Electrics

  • Melville Exhibitions South
  • Melville Exhibitions North
  • So Group
  • Index Group
  • Bill Moules
  • Anchor Exhibitions
  • Dimension 8
  • K R Exhibitions
  • Showlite
  • Moyne Electrical
  • Start Lighting
  • Image Innovations
  • Warwick Corporate
  • Exhibit 360
  • PWS Electrics

• Exhibition:

• Hall/s

  Select Hall 1 Hall 2 Hall 3 Hall 3A Hall 4 Hall 5 Hall 6 Hall 7 Hall 8 Hall 9 Hall 10 Hall 11 Hall 12 Hall 17 Hall 18 Hall 19 Hall 20 Pavilion 1 Pavilion 2 Hall 16

  • Hall 1
  • Hall 2
  • Hall 3
  • Hall 3A
  • Hall 4
  • Hall 5
  • Hall 6
  • Hall 7
  • Hall 8
  • Hall 9
  • Hall 10
  • Hall 11
  • Hall 12
  • Hall 17
  • Hall 18
  • Hall 19
  • Hall 20
  • Pavilion 1
  • Pavilion 2
  • Hall 16

• Date:

  Date

Service Order Details.

• Did NEC chase or request your Mains service order early?

  Yes

  No

  N/A

• Did the NEC request this in an acceptable and polite manor giving exact reasons for early request?

  Yes

  No

  N/A

• If No, please give details:

• How did you send your Mains service order?

  Select Email Recorded Post Faxed By Hand

  • Email
  • Recorded Post
  • Faxed
  • By Hand

• Did you request a confirmation?

  Yes

  No

  N/A

• Did you receive a confirmation?

  Yes

  No

  N/A

• If No, please give details:

• Did you request additional time or return after applicable surcharge date for your Mains service order?

  Yes

  No

  N/A

• Did NEC give you additional/sufficient time to send order?

  Yes

  No

  N/A

• Please give details:

Amendments and Alterations.

• Did you send alterations or additional services after initial Mains service order?

  Yes

  No

  N/A

• Where the alterations/amendments dealt with efficiently?

  Yes

  No

  N/A

• Please give details:

• Did you need any further information or drawings from the NEC to sort alterations/amendments?

  Yes

  No

  N/A

• Did NEC provide everything you needed quickly and efficiently?

  Yes

  No

  N/A

• Please give details:

• Did the NEC explain if there would be additional costs or surcharges for the alterations/amendments?

  Yes

  No

  N/A

• Please give details:

Operational - Build up.

• We're all services ordered installed prior to build?

  Yes

  No

  N/A

• Please give details:

• We're all services in the correct locations? Providing a corresponding duct was available.

  Yes

  No

  N/A

• Please give details:

• Did any alterations, up-rates and duct moves get acted upon quickly?

  Yes

  No

  N/A

• Please give details:

• Was an NEC Mains electrician available at all times?

  Yes

  No

  N/A

• Please give details:

• Did the NEC Mains electrician have a good knowledge of the exhibition and services supplied?

  Yes

  No

  N/A

• Please give details:

• We're mains energised efficiently?

  Yes

  No

  N/A

• Please give details?

Operational - Open day/s

• Was an NEC Mains electrician available at all times?

  Yes

  No

  N/A

• Please give details:

• Did you need to contact NEC Mains electrician for loss of power?

  Yes

  No

  N/A

• Did the NEC Mains electrician reinstate power quickly and have a good knowledge of mains ordered?

  Yes

  No

  N/A

• Please give details:

Overall.

• On a scale of 1 - 5 with 5 being the highest, how did you rate your experience with NEC office Staff?

• Please give details:

• We're all NEC staff courteous and polite?

  Yes

  No

  N/A

• Please give details:

• We're all NEC staff identifiable and wearing "Team NEC" clothing?

  Yes

  No

  N/A

• Please give details:

• If you had any questions or concerns, did you feel comfortable in contacting NEC staff for assistance?

  Yes

  No

  N/A

• Please give details:

• Did you believe you were treated like a valuable client?

  Yes

  No

  N/A

• Please give details:

• Did any member/s of NEC Staff behave or go beyond you're expectations?

  Yes

  No

  N/A

• Do you have that member/s of staff name/s?

  Yes

  No

  N/A

• Staff Name/s:

• Brief description of exceptional customer service:

NEC Company values are:- Customer - To provide unparalleled customer service. Energise - Embrace challenges and be nimble in decision making. Teamwork - Be supportive and work together sharing knowledge. Spirit - Set high standards and strive to provide them.

• Did the member/s of the NEC Team as stated above exceed these values and in your opinion should be put forward for a performance award?

  Yes

  No

  N/A

• What NEC value do you believe was exceeded?

  Customer

  Spirit

  Energise

  Teamwork

• Please give a brief description of how this person/s exceeded your customer expectations:

Additional comments and suggestions are encouraged. Please use the space below for any additional comments or remarks on our service.

• Comments:

We thank you for your participation in our survey, the results of which will help us improve our services to you.