This is used to measure your colleagues interaction with a customer and provide feedback.
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Customer Viewpoint 2008
Bakery, Bread & Cake
Dairy, Meat & Poultry
Food Stock Control
Health & Beauty
GM Stock Control
Grocery, BWS, Frozen
CSD, Kiosk, Trolleys
Was the colleague first to greet you?
Did the colleague insist on taking you to the product?
Did the colleague engage in conversation whilst taking you to the product?
Did the colleague attempt to ensure the product is available to purchase?
Did the colleague offer any further assistance?
Did the colleague offer you 25 Clubcard points for feedback on your shopping trip?
Did the colleague surprise and delight you?
Please note that this checklist is a hypothetical example and provides basic information only. It is not intended to
take the place of, among other things, workplace, health and safety advice; medical advice, diagnosis, or treatment;
or other applicable laws. You should also seek your own professional advice to determine if the use of such checklist is
permissible in your workplace or jurisdiction.
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