Customer viewpoint 2008

• Customer Viewpoint 2008

Customer Viewpoint 2008

• Date

  Date

• Colleague Name

• Department

  Select Bakery, Bread & Cake Counters Dairy, Meat & Poultry Produce Food Stock Control Clothing General Merchandise Health & Beauty GM Stock Control Grocery, BWS, Frozen Checkouts CSD, Kiosk, Trolleys PFS Dot Com

  • Bakery, Bread & Cake
  • Counters
  • Dairy, Meat & Poultry
  • Produce
  • Food Stock Control
  • Clothing
  • General Merchandise
  • Health & Beauty
  • GM Stock Control
  • Grocery, BWS, Frozen
  • Checkouts
  • CSD, Kiosk, Trolleys
  • PFS
  • Dot Com

Questions

• Was the colleague first to greet you?

  Yes

  No

• Did the colleague insist on taking you to the product?

  Yes

  No

• Did the colleague engage in conversation whilst taking you to the product?

  Yes

  No

• Did the colleague attempt to ensure the product is available to purchase?

  Yes

  No

• Did the colleague offer any further assistance?

  Yes

  No

• Did the colleague offer you 25 Clubcard points for feedback on your shopping trip?

  Yes

  No

• Did the colleague surprise and delight you?

  Yes

  No