Title Page
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Business Name
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Conducted on
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Prepared by
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Person Present for Audit
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NPS score at Time of Audit
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Review score at Time of Audit
Make it Welcoming
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Clear host and host point present
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Is the host asking relevant questions to give the guest a warm welcome?
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Is the host knowledgable about the business at that time? I.e is there a wait on food? Is there any popular items that are sold out?
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Is the entrance of the business attractive and welcoming?
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Are there any finer details that could be looked at?
Make it Personal
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Does the server introduce themselves at the table?
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Is the server upselling with confidence?
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Are the tables being checked on?
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Is it personal?
Make it Special
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Is the special occasion set up ready to view?
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Is the kitchen team/FOH team equipped to produce an occasion dessert board?
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Hand written message on bill folds/receipts?
Make it Consistent
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4-5 dishes for menu spec check
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Are management and FOH competent and confident in quality checking food before it leaves the kitchen?
