Title Page
-
Business Name
-
Conducted on
-
Prepared by
-
Person Present for Audit
-
NPS score at Time of Audit
-
Review score at Time of Audit
Make it Consistent
-
4-5 dishes for menu spec check
-
Are management and FOH competent and confident in quality checking food before it leaves the kitchen?
Make it Welcoming
-
Clear host and host point present
-
Is the host asking relevant questions to give the guest a warm welcome?
-
Is the host knowledgable about the business at that time? I.e is there a wait on food? Is there any popular items that are sold out?
-
Is the entrance of the business attractive and welcoming?
-
Are there any finer details that could be looked at?
Make it Personal
-
Does the server introduce themselves at the table?
-
Is the server upselling with confidence?
-
Are the tables being checked on?
-
Is it personal?
Make it Special
-
Is the special occasion set up ready to view?
-
Is the kitchen team/FOH team equipped to produce an occasion dessert board?
-
Hand written message on bill folds/receipts?