D337 Store Audit - duplicate - duplicate

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Outside Store Conditons

• Current Window posters up?

  Yes

  No

  N/A

• Front of store free of debris?<br>

  Yes

  No

  N/A

• Windows and doors clean?

  Yes

  No

  N/A

• Store Hours sign per guidelines?

  Yes

  No

  N/A

• Open Sign working?

  Yes

  No

  N/A

Wall Sections

• All lights working?

  Yes

  No

  N/A

• GSTV working?

  Yes

  No

  N/A

• Floors free of debris?

  Yes

  No

  N/A

• Interactive units clean and working?

  Yes

  No

  N/A

• Console Center

  Yes

  No

  N/A

• XB1 New Release

  Yes

  No

  N/A

• XB1 New Games (3rd row Sale Games)

  Yes

  No

  N/A

• Xbox DLC

  Yes

  No

  N/A

• XB1 POBS

  Yes

  No

  N/A

• XB1 PO Games

  Yes

  No

  N/A

• XB1 Accessories

  Yes

  No

  N/A

• Xbox 360 POBS/New Games

  Yes

  No

  N/A

• Xbox 360 PO Games

  Yes

  No

  N/A

• Xbox 360 Accessories

  Yes

  No

  N/A

• Steam Section

  Yes

  No

  N/A

• PS4 New Releases

  Yes

  No

  N/A

• PS4 New Games (3rd row Sale Games)

  Yes

  No

  N/A

• Sony DLC

  Yes

  No

  N/A

• PS4 POBS

  Yes

  No

  N/A

• PS4 PO Games

  Yes

  No

  N/A

• PS4 Accessories

  Yes

  No

  N/A

• PS3 POBS/New Games

  Yes

  No

  N/A

• PS3 PO Games

  Yes

  No

  N/A

• PS3 Accessories

  Yes

  No

  N/A

• Amiibo

  Yes

  No

  N/A

• Wii U Section

  Yes

  No

  N/A

• 3DS Section

  Yes

  No

  N/A

• DS Case

  Yes

  No

  N/A

• PO Accessory Wall

  Yes

  No

  N/A

• Collectibles Wall

  Yes

  No

  N/A

• Skylanders

  Yes

  No

  N/A

• Disney Infinity

  Yes

  No

  N/A

• Lego Dimensions

  Yes

  No

  N/A

• PO IGF's

  Yes

  No

  N/A

• Cricket

  Yes

  No

  N/A

Cashwrap

• Counter NCO

  Yes

  No

  N/A

• PO HW Representstion

  Yes

  No

  N/A

• New Console stacks

  Yes

  No

  N/A

• Back Cashwrap (Accessories, NR, Sale Games, Handhelds, Coming Soon)

  Yes

  No

  N/A

• Front cashwrap; Shrine/Sales Drivers

  Yes

  No

  N/A

Sales Floor

• RVT

  Yes

  No

  N/A

• Collectibles Tower

  Yes

  No

  N/A

• PO Bins

  Yes

  No

  N/A

• POSA

  Yes

  No

  N/A

• Clearance Bins

  Yes

  No

  N/A

• Drop Shippers

  Yes

  No

  N/A

• Stanchions

  Yes

  No

  N/A

• Marketing

  Yes

  No

  N/A

• In-Section Signs

  Yes

  No

  N/A

• Weekly Ad

  Yes

  No

  N/A

• Price changes complete?

  Yes

  No

  N/A

Backroom

• Backroom NCO

  Yes

  No

  N/A

• Microwave Clean

  Yes

  No

  N/A

• Refrigerator Clean

  Yes

  No

  N/A

• Restroom NCO

  Yes

  No

  N/A

• Trade Holds

  Yes

  No

  N/A

• PO Systems (Trade Stickers)

  Yes

  No

  N/A

My Business

• Are they aware of the P&L and current Dashboard results? Are goals entered into the POS Dashboard?

  Yes

  No

  N/A

• Are they aware of the importance of PRE-OWNED and their daily/weekly goals? Are they talking about PRE-OWNED with guests?

  Yes

  No

  N/A

• Is the associate aware of Five to Drive/goals?

  Yes

  No

  N/A

• Are we displaying sales driving items properly: PO Bins, Weekly Ad Items, PO at cashwrap?

  Yes

  No

  N/A

My Guest

• Are associates wearing the tablet and looking for opportunities to engage guests on the sales floor?

  Yes

  No

  N/A

• Are associates making guests their first priority?

  Yes

  No

  N/A

• Does the team know what's on the survey?

  Yes

  No

  N/A

• Is the associate aware of the service goal/SPT goal?

  Yes

  No

  N/A

• Are associates highlighting the receipt and asking for personal feedback/trade call to action/Cricket?

  Yes

  No

  N/A

My Team

• Is the associate aware of their level up completion? (Position/Certifications)

  Yes

  No

  N/A

• Can the associate speak to what they are doing to drive sales and add-ons?

  Yes

  No

  N/A

• Are they aware of their GPG performance and the importance? Do they know how they are doing?

  Yes

  No

  N/A

• Are 2 minute huddles taking place with each associate before they start their shift?

  Yes

  No

  N/A

• Are they aware of ADS and what add-ons mean to sales/profit?

  Yes

  No

  N/A

• Review Workday Feedback

  Safe

  At Risk

  N/A

Tactical Items

• Is the associate aware Q2 theme?

  Yes

  No

  N/A

• Call of Duty representation/shrine

  Yes

  No

  N/A

• Playbook & Inventory Binder Set?

  Yes

  No

  N/A

• ESRB Refresh

  Yes

  No

  N/A

• Review expense line on P&L.

  Safe

  At Risk

  N/A

• Cricket section set and hearing conversations about Cricket on the floor?

  Yes

  No

  N/A