D96 January DM Checklist

• Center Number

• Center Manager

• Conducted on

  Date

• DM Name

Prior Month Performance

• Sales % To Plan

  Yes

  No

  N/A

• Growth %

  Yes

  No

  N/A

• PNS %

  Yes

  No

  N/A

• NPS QTD

  Yes

  No

  N/A

• CSMS Rating

  Safe

  At Risk

  N/A

Prior Month Growth Product Performance

• Color

  Yes

  No

  N/A

• S&G

  Yes

  No

  N/A

• Design Services

  Yes

  No

  N/A

• Outsource

  Yes

  No

  N/A

• Pack and Ship Growth

  Yes

  No

  N/A

• Performance Rate SQI %

  Yes

  No

  N/A

Customer Experience

• Are customers greeted in a professional and engaging manner? Are TMs interacting with Self Service customers while they are using our services?

  Yes

  No

  N/A

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• Are team members Introducing and attaching the MRM coupon to all receipts and sharing the steps to complete a We Listen survey with the customer?

  Yes

  No

  N/A

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• Are the restrooms clean and up to brand standard? Are the customer facing areas clean, swept, vacuumed, and without trash.

  Yes

  No

  N/A

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Retail

• Have all of the Holiday/Clearance items been taken out of the back room and merchandised, signed, and tagged correctly?

  Yes

  No

  N/A

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• Has the January RMAP been completed? Use the new DM RMAP spot check tool to verify.

  Yes

  No

  N/A

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• Has the Inventory Clean Sweep been completed and full inventory date been set with the DM?

  Yes

  No

  N/A

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• Is the retail and self service area cleaned, organized, front faced, signed and price tagged correctly? List in the notes the number of outs in retail.

  Yes

  No

  N/A

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Shipping

• Have the updated HAL room/cage procedures been put in place and are being implemented correctly?

  Yes

  No

  N/A

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• Has the November shipping clean sweep been completed as per the 11/14 INK?

  Yes

  No

  N/A

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• Are the WDL overlays being utilized by TMs behind the counter? Are they available for customer use on the clipboard?

  Yes

  No

  N/A

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• Are the dimensions on ground packages correct? (Measure 3 samples with CM and TMs). Is the CM aware of the 1 inch variance for CSM and can the properly explain it?

  Yes

  No

  N/A

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• Are the TMs aware of how to use the PNS price grids and are packages being staged to be packed later rather than have the customer wait?

  Yes

  No

  N/A

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Operations

• Are the TMs aware of the climate survey and how to provide their feedback? Ask the TMs if how to complete the climate survey was discussed with them.

  Yes

  No

  N/A

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• Has the Q3 winter/spring national promotional materials been displayed per the guide?

  Yes

  No

  N/A

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• Have the BCSA, DCRT, or TXCRT action plans been completed correctly and retested before their due date? Discuss any open issues.

  Yes

  No

  N/A

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• Verify that all doors to customer restricted areas such as server closet, cash room, back rooms, and delivery areas are kept closed, secured, and or locked when possible?

  Yes

  No

  N/A

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• Is the store visitor log in place (review log), maintained at the front counter, and have at least two visitor passes available and accounted for on the clipboard.

  Yes

  No

  N/A

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Growth Products

• Are the TMs aware of the "10 to win" bidding program 10% discount they can offer to win a bid? Is the CM following up on bids between $250 and $749?

  Yes

  No

  N/A

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• Yes

  No

  N/A

• Were the growth product results reviewed with the center manager? Were the centers POM goals and results reviewed with the team?

  Yes

  No

  N/A

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• Are the TMs aware of the new My FedEx Rewards program and do the understand how it works?

  Yes

  No

  N/A

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Beacon Awards / Recognition

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  Media

Visit Notes

• Are all execution items completed?

  Yes

  No

  N/A

• Overall:

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• Customer Experience

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• Retail

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• Shipping

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• Operations

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• RevGen

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