Title Page

  • Site conducted

  • Conducted on

Declaration

  • Add signature

Opening Checks (Complete before opening club to members)

Entrance

  • Both entrance doors open and latches released?

  • Lights on?

  • Scent diffuser on?

  • Air conditioning on and at correct temperature?

  • PCs on and logged in?

  • Username: city.concierge | Password: Welcomecity2023!

  • CCTV and poolview system working and recording?

  • Concierge, lounge, medical and toilet areas clean and tidy?

  • TVs on?

  • Pool lights on?

  • Access lift working?

  • NFF fridges open?

  • Retail tidy and fully stocked?

  • Keys removed from key safe?

  • Code: 0183

  • Master keys all accounted for?

  • Correct music playing at appropriate volume?

  • Radios allocated?

  • Defibrillator working and pads in-date?

  • Fire exits accessible and free from obstruction?

  • Have all of the Housekeeping team arrived for their shift? (Please check the HK rota)

  • Has the disabled toilet alarm been tested?

  • Landlord Fire Key in "ON" position?

Cryo Chamber

  • Is the Cryo chamber tidy?

  • Has Cryo WDF been collected?

WDF

  • Are all dirty bags ready to be washed?

  • Are all dry bags folded and ready to be put into lockers?

Mind & Body Studio

  • Fire exits accessible and free from obstruction?

  • Lights working?

  • Air conditioning on and at correct temperature?

  • Control panel on and functioning?

  • Studio clean and tidy?

  • Equipment set up?

Female Changing Room

  • Lights on?

  • Air conditioning on and at correct temperature?

  • Changing room clean and tidy?

  • Toilets clean?

  • Iron, straighteners, hair dryer and swimsuit dryer on and fully functional?

  • TVs on?

  • Towels fully stocked?

  • Wash, Dry, Fold iPad on and functioning?

  • Ambient scent on?

  • Correct music playing at appropriate volume?

  • Fire exit (showers) accessible and free from obstruction?

Pool

  • Flushed Drinking Fountain? (Hold on for 20 seconds)

  • Lights on?

  • Air conditioning on and at correct temperature?

  • Steam room on?

  • Steam room essence at least half full?

  • Poolview working?

  • Dolphin removed from pool?

  • Area clean and tidy?

  • Towels put out?

  • Showers working?

  • Poolside alarms working?

  • Pool test completed before opening pool (PRIORITY)?

  • Fire exits accessible and free from obstruction?

Sauna

  • Its is the responsibility of the person switching on the sauna to ensure it is in a safe working condition and if any of the following are found to be at fault then the sauna should not be turned on until the problem has been fully rectified - 20/20 - 100%

  • Both sauna switches on?

  • Carry out visual inspection of sauna. Ensure there are no flammable objects inside sauna.

  • Check the wood for signs of excessive scorching

  • Check walls and benches for loose nails, screws and signs of splintering

  • Check benches are securely fixed and supports are in good condition

  • Check all permanent warning signs are present and securely fixed

  • Check the sauna is hygienically clean

  • Check door is operating freely and that the handle and hinges are fixed securely

  • Check that sauna has been switched on by timer and that the temperature is set correctly.

  • Sauna safe to open?

  • Signature of team member checking sauna

Male Changing Room

  • Lights on?

  • Air conditioning on and at correct temperature?

  • Changing room clean and tidy?

  • Toilets clean?

  • Iron, straighteners, hair dryer and swimsuit dryer on and fully functional?

  • TVs on?

  • Towels fully stocked?

  • Wash, Dry, Fold iPad on and functioning?

  • Ambient scent on?

  • Correct music playing at appropriate volume?

  • Fire exits accessible and free from obstruction?

Rig Area

  • Lights on?

  • Air conditioning on and at correct temperature?

  • TVs on?

  • Third Space Channel: 816 | Myzone Channel 800

  • Area clean and tidy?

  • Machines turned on and functioning?

  • Correct music playing at appropriate volume?

  • Fire exits accessible and free from obstruction?

  • Has the water fountain been flushed for about one minute?

Wattbike Studio

  • Lights on?

  • Temperature at correct level?

  • Control panel on and functioning?

  • TVs on and displaying interface?

  • Room clean and tidy?

  • Machines turned on?

  • Correct music playing at appropriate volume?

  • Door shut?

Combat Zone

  • Area clean and tidy?

Cycle Studio

  • Lights on?

  • Air conditioning on and at correct temperature?

  • Control panel on and functioning?

  • Studio clean and tidy?

  • Bikes reset to default position?

  • Sanitising dispensers functioning and refilled?

  • Air filter on?

HIIT Studio

  • Lights on?

  • Air conditioning on and at correct temperature?

  • Control panel on and functioning?

  • Studio clean and tidy?

  • Air filter on?

Fitness Desk

  • Desk clean and tidy?

Weights Area

  • Lights on?

  • Air conditioning on and at correct temperature?

  • Area clean and tidy?

  • Correct music playing at appropriate volume?

  • Has the water fountain been flushed?

Plant Room

  • Room free of leaks/hazards?

Boiler Room

  • Boilers on and fully functioning?

  • Room free of leaks/hazards?

Declaration

  • Please initial and sign

Opening Team Huddle (Concierge and Housekeeping)

Team

  • Are all team members on time and present?

  • Does everyone have a radio?

  • Who is working where?

  • Break Times

  • Who is hosting at peak time?

  • Handover issues from previous shift (read Duty Log)?

Declaration

  • Add signature

AM Club Walk (Completed between 8am-12pm)

Concierge

  • Are any bins full? (inform HK if so)

  • Are the air con and lights appropriately turned off in all treatments rooms, team room, toilets (mirror lights) and Cryo chamber?

  • Is the music at a good level and on the correct channel?

  • Is the retail tidy?

  • Are all tables clean and free from rubbish?

  • Is the floor free from bags, boxes and deliveries?

  • Has all lost property been logged?

WDF

  • Are all dirty WDF bags collected from chutes and in laundry room?

  • Are all washed WDF bags in dryer?

  • Are all dry WDF bags in lockers?

  • Has the WDF staff app been updated to reflect all of the above?

Sauna and Steam room

  • Has the Sauna been checked for cleanliness/safety alongside the pool test?

  • Is the Sauna safe with no obstruction, rubbish or reading materials inside?

  • Is the Steam Room producing steam?

Fire Exits

  • Fitness office?

  • Stretching area?

  • Male Changing rooms? If no male member of team, please ask HK

  • Female Changing rooms? If no male member of team, please ask HK

  • Pool side?

  • Main entrance?

Gym Floor

  • Is the gym floor tidy and ready for peak time?

Changing Rooms

  • Are the towels fully stocked?

  • Have all unused towels been picked up from the floor and benches?

  • Are the vanity stations tidy, free from rubbish and have lights been switched off on the shaving mirrors (male change)?

  • Are all showers clean (male)

  • Are all showers clean (female)

  • Are all irons appropriately off and clean (male)

  • Are all irons appropriately off and clean (female)

Ops

  • Have all club issues been updated in the Duty Log?

  • Have Danny and Mihaela/Mark been notified of any issues and Nexus updated?

Declaration

  • Add signature

Closing Team Huddle and Team Handover (Concierge and Housekeeping)

Team

  • Are all team members on time and present?

  • Radios handed over?

  • Who is working where?

  • Break Times

  • Who is hosting at peak time?

  • Handover issues (discuss with opening team)?

Declaration

  • Add signature

PM Club Walk (Completed between 2pm-6pm)

Concierge

  • Are any bins full? (inform HK if so)

  • Are the air con and lights appropriately turned off in all treatments rooms, team room, toilets (mirror lights) and Cryo chamber?

  • Is the music at a good level and on the correct channel?

  • Is the retail tidy?

  • Are all tables clean and free from rubbish?

  • Is the floor free from bags, boxes and deliveries?

  • Has all lost property been logged?

WDF

  • Are all dirty WDF bags collected from chutes and in laundry room?

  • Are all washed WDF bags in dryer?

  • Are all dry WDF bags in lockers?

  • Has the WDF staff app been updated to reflect all of the above?

Sauna and Steam room

  • Has the Sauna been checked for cleanliness/safety alongside the pool test?

  • Is the Sauna safe with no obstruction, rubbish or reading materials inside?

  • Is the Steam Room producing steam?

Fire Exits

  • Fitness office?

  • Stretching area?

  • Male Changing rooms? If no male member of team, please ask HK

  • Female Changing rooms? If no male member of team, please ask HK

  • Pool side?

  • Main entrance?

Gym Floor

  • Is the gym floor tidy and ready for peak time?

Changing Rooms

  • Are the towels fully stocked?

  • Have all unused towels been picked up from the floor and benches?

  • Are the vanity stations tidy, free from rubbish and have lights been switched off on the shaving mirrors (male change)?

  • Are all showers clean (male)

  • Are all showers clean (female)

  • Are all irons appropriately off and clean (male)

  • Are all irons appropriately off and clean (female)

Ops

  • Have all club issues been updated in the Duty Log?

  • Have Danny and Mihaela/Mark been notified of any issues and Nexus updated?

Declaration

  • Add signature

Closing Checks (Complete before leaving the club)

Entrance

  • Both entrance doors closed and latches locked?

  • PCs fully turned off, poolview monitor switched off and cctv computer turned off?

  • Concierge, lounge, medical and toilet areas clean and tidy?

  • Pool lights off?

  • NFF fridges closed?

  • Retail tidy and fully stocked?

  • Till closed and cash up completed?

  • Master keys accounted for?

  • Keys stored in key safe?

  • All four studio cables accounted for and stored in safe?

  • Cable for HIIT Studio not in safe.

  • Cable for Mind & Body Studio not in safe.

  • Cable for Cryo Chamber not in safe.

  • Cable for Cycle Studio not in safe.

  • Music turned off?

  • Radios charging?

  • Tablets charging?

  • Have the security lockers been checked? (no lockers left locked)

  • Have all out of date Financial Times been throw away?

  • Is the heater turned off at the plug?

  • Are there at least 30 cold towels in the fridge in the team room?

  • NPS Score (Last 30 Days)

  • Are all lights off in the team room and treatment rooms?

  • Are all Air/Con systems off in the team room, treatment rooms, sales office, staff room and manager office?

  • Landlord Fire Key in "ON" position?

Cryo

  • Has Cryo WDF been collected?

  • Has all Cryo WDF been taken to concierge to be cleaned?

  • Have the lights inside the Cryo chamber been turned off?

  • Have the lights inside the Cryo room been turned off?

  • Has the Cryo chamber fan been set to 'low power mode'?

WDF

  • Are all dry bags in lockers?

Mind & Body Studio

  • Studio clean and tidy?

  • Equipment set up?

Female Changing Room

  • Changing room clean and tidy?

  • Irons switched off and refilled?

  • Toilets clean?

  • Lost property collected?

  • Towels fully stocked?

  • Wash, Dry, Fold collected?

  • Music and TVs turned off?

  • Locker check complete?

  • Which locker range was checked?

  • Were any lockers unable to be fixed with the master key?

  • Issue
  • Locker #

  • Issue

  • Please detail

  • Were any other lockers reported during the day and unable to be fixed with the master key?

  • Issue
  • Locker #

  • Issue

  • Please detail

  • Were any lockers reported during the day and unable to be fixed with the master key?

  • Issue
  • Locker #

  • Issue

  • Please detail

  • Sunday only: Has iron steam clean been completed?

Pool

  • How many bottles of sauna essence do we have left?

  • Steam room off and door open?

  • Steam room essence at least half full?

  • Dolphin placed in pool? (Monday, Wednesday, and Friday).

  • Area clean and tidy?

  • Towels put out?

Sauna

  • Its is the responsibility of the person switching off the sauna to ensure it is left in a safe condition and if there are any concerns then ensure these are communicated to the club Operations Manager

  • Both sauna switches off?

  • Check and ensure that the sauna is switched off

  • Carry out final visual inspection of sauna stove and area surrounding stove. Ensure there are no flammable objects on the stove, guard rail/hidden heater mesh or surrounding area

  • Check stove has turned off and is cooling down

  • Leave door open to allow area to vent naturally

  • Sauna off and in a safe condition?

  • Signature of team member checking sauna

Male Changing Room

  • Changing room clean and tidy?

  • Irons switched off and refilled?

  • Toilets clean?

  • Lost property collected?

  • Towels fully stocked?

  • Wash, Dry, Fold collected?

  • Music and TVs turned off?

  • Locker check complete?

  • Which locker range was checked?

  • Were any lockers unable to be fixed with the master key?

  • Issue
  • Locker #

  • Issue

  • Please detail

  • Were any other lockers reported during the day and unable to be fixed with the master key?

  • Issue
  • Locker #

  • Issue

  • Please detail

  • Were any lockers reported during the day and unable to be fixed with the master key?

  • Issue
  • Locker #

  • Issue

  • Please detail

  • Sunday only: Has iron steam clean been completed?

Rig Area

  • Area clean and tidy?

  • Machines turned off?

  • Music turned off?

Wattbike Studio

  • Room clean and tidy?

  • Machines turned off?

  • Carver safety cord returned to concierge?

  • Music turned off?

  • Door shut?

Combat Zone

  • Area clean and tidy?

Cycle Studio

  • Studio clean and tidy?

  • Bikes reset to default position?

HIIT Studio

  • Studio clean and tidy?

Fitness Desk

  • Desk clean and tidy?

Weights Area

  • Area clean and tidy?

  • Music turned off?

Plant Room

  • Pool test bucket emptied?

  • Room free of leaks/hazards?

Boiler Room

  • Boilers on and fully functioning?

  • Room free of leaks/hazards?

Laundry Room

  • Have the waste units in the drier been checked?

Declaration

  • Please initial and sign

  • Duty Log and Daily Checks complete and sent?

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