Landscaping well maintained
Lot clean and swept
Dumpster area clean and gates closed
patio furniture clean and well maintained
Wall signs/ menu housings/ pays units clean and in good condition
POP correct and all speakers working
All lights working (canopies, marquee, big sign, tower, stall stars, menu lights, wall signs, security lighting) List any not working
Restroom clean and stocked
Managers desk clean and organized
Floors clean and in good repair (including under all equipment)
Walls clean and in good repair (including behind all equipment)
Ceiling clean and in good repair
All employees have on non-slip shoes
All employees are in full compliance with uniform standards (including supersonic smiles)
is the AV time 3:30 or less for the current shift?
Is OSAT for the last 30 days 73 or above?
Was the last mystery shop above 92?
Listen to 2 orders outside.
Was the greeting warm and friendly?
Was there a suggestive sell?
Do the carhops look like they are working with a sense of urgency?
Was there a skater on shift?
Carhop smiling before they walk out the door?
Carhop properly greets customer
Carhop properly introduces themselves
Carhop reads back entire order to confirm
Carhop gives the guest their total
Carhop thanks the guest and invites them back
Carhop mentions red button as leaving the car
If there was a survey at the bottom of the ticket did the carhop properly explain?
Were check backs being performed consistently throughout the visit?
Orders being bagged quickly once completed?
Proper condiments, napkins and mint being placed in bags?
Orders being placed in the correct bag and bagged neatly?
Kitchen crew working with a sense of urgency?
Kitchen crew communicating extended hold times to the FOH?
Kitchen crew serving a quality product throughout entire visit?
Deli labels being used?
Templogs up to date with corrective actions and signatures?
Manager on duty servsafe certified?
Temper dates in walkin and reach ins up to date?
Sanitizer buckets in place and concentration correct
All hand washing stations cleaned and stocked
Proper hand washing procedures followed?
Band aids and blood borne pathogens kit present
Food that is being held reaches minimum temp of 140 degrees
Front of house equipment
Fountainette clean/stocked/with thermometer
Ice cream machine clean and working with thermometer and date last cleaned present
Shake machine clean and working with thermometer and date last cleaned present
Slush machine cleaned with date present and working properly
Coke and slush nozzles clean
Fountain clean, ice bucket and ice scoops in good condition
Tea and coffee equipment clean
expo station warmers working
Dresser station cleaned and stocked with thermometer?
Bun station clean and toaster belts in good condition
Grill station clean and Grill working properly
Fryers clean with a boil out date present
Fry station clean and working with lights
Steamers clean and working properly
Hotdog roller clean and in good repair
Heat wells clean and working properly
Hood vents clean and working properly
All reach in units clean, working, properly maintained, with thermometers
All shelving, tables, table legs, and wheels clean and properly maintained
Sink and shelving clean and in good condition
All dishes that are put up are cleaned properly
Can opener and cutting equipment clean and in good condition
Brooms, mops, dust pans, etc. all hung up properly
Mop sink clean and free of clutter
Hose in good condition
Chemicals properly labeled and stored
Is there citrus de-limer and chlorosan in the store?
Floors and walls inside clean
Thermometers present in both
Exterior clean and free of mold or debris
Safety and security
All cameras working and timestamp correct
Back door locked
Passwords changed frequently
Cash log up to date
Cash drawer correct
Check recall and cancels
All new hire paperwork completed properly
Separation notices up to date
Check for labor violations
Tip wage book in use
Notes and Signatures