DECSUB Store Group - Full Store Evaluation

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Full Store Audit - select store

• Which store is being evaluated? Select One.

  Select Caboolture Corporate Park Caboolture Central Lakes Rothwell Deception bay Kallangur North Lakes Business Park

  • Caboolture Corporate Park
  • Caboolture Central Lakes
  • Rothwell
  • Deception bay
  • Kallangur
  • North Lakes Business Park

• Select date

  Date

Guest Service

• Team in full uniform and well groomed?<br>I.e Hat, badge, apron

  YES

  NO

• Are the team friendly? Using 3 second greeting rule?

  YES

  NO

• Suggestive selling - add ons (bacon/avo/cheese)

  Yes

  No

  Improvement Needed

• Suggestive selling : (Cookies / drinks)

  Yes

  No

  Improvement Needed

• Speed of service : time team member (from cut into bread to POS)

  Yes

  No

  Improvement Needed

• Times: (Name & Times)

• Sub final Presentation - is there efficiency? Does it look neat and appealing?<br>

  Yes

  No

  Improvement Needed

• Salad formulas - are subs being made to formula?<br>(Especially check lettuce, spinach, carrot, onion)

  Yes

  No

  Improvement Needed

• Meat formula - are meats being placed on to formula?<br>Are subs being built correctly? Quiz on Panini recommended.

  Yes

  No

  Improvement Needed

• Polite interaction with guest/tone of voice

  Yes

  No

  Improvement Needed

• Good eye contact with customers used

  Yes

  No

  Improvement Needed

• Thru Put - is it efficient? i.e not jumping around/good communication & speed

  Yes

  No

  Improvement Needed

• Do the staff smile on line?

  Yes

  No

  Improvement Needed

• Is a farewell or thank you used and is it genuine?

  Yes

  No

  Improvement Needed

• Are all flavours of cookies available?

  Yes

  No

  Improvement Needed

• Is the guest area clean? Tables, chairs, bin area, soda machine?

  Yes

  No

  Improvement Needed

• Are hands being washed correctly?

  Yes

  No

  Improvement Needed

• Have we got excess cash in the drawer? Or excess eftpos slips?

  NO

  YES

• Is the overall attitude of the team today positive?

  Yes

  No

  Improvement Needed

• Today's Overall comments about guest service:

Products

• Is the bread on sale fresh?

  Yes

  No

  Improvement Needed

• Has last nights bread been discarded within 2 hours of opening the store?

  Yes

  No

  Improvement Needed

• Has last nights cookies/brownies been discarded within 2 hours of opening the store?

  Yes

  No

  Improvement Needed

• Is the quality and size of the bread acceptable?

  Yes

  No

  Improvement Needed

• Bread length is 12 inches? (measure length using deli paper or stainless steel guide)

  Yes

  No

  Improvement Needed

• Bread storage : maximum of 6 per deformed tray

  Yes

  No

  Improvement Needed

• Care of bread forms (washing/soaking/storing)

  Yes

  No

  Improvement Needed

• Are we still baking bread? Frequency should be every 4hrs

  Yes

  No

  Improvement Needed

• Are cookies perfect? Golden ring around outside?

  Yes

  No

  Improvement Needed

• Are we going to be baking bread tonight/this afternoon?

  Yes

  No

  Improvement Needed

• Eye appeal : cookie storage. Is it neat and tidy?

  Yes

  No

  Improvement Needed

• Meatballs : Have 4hours in hotwell once heated - are they in date?

  Yes

  No

  Improvement Needed

• Meatball temperature (should be over 60degrees - perfect is 68)

• Are all sliced vegies (Tom/Cuc/Cap/Onion) prepared correctly?

  Yes

  No

  Improvement Needed

• Comments about veggies if required:

• Tuna consistency acceptable?

  Yes

  No

  Improvement Needed

• Is there any prep being left on the prep bench whilst serving? No longer than 10 minutes from Cool Room to prep bench and back into Cool room. We must remain food safety alert especially when prepping.

  NO

  YES

• Today's overall comments about product quality:

Cleanliness (Check cleanliness of the following items)

• Is sandwich unit is clean? (This includes glass, corners, struts, white boards, stainless steel, silicone, front of sandwich unit tiles/kickboard and also underneath unit)

  YES

  NO

• All light bulbs entire store working? (Check Dining Room/Back Area/Fridge/Freezer)

  YES

  NO

• Dining room floor clean? (check edges)

  YES

  NO

• Tables and chairs clean and in good condition? (check outside also if this applies)

  YES

  NO

• Soda machine clean? Ice chute, splash back, nozzles (check for mould/dried syrup)

  YES

  NO

• Soda machine bin clean? (if this applies)

  YES

  NO

• Bins out back of sandwich unit and store - are they clean both inside and outside? (look under liner)

  YES

  NO

• Windows clean? Inside and outside (including trims).

  YES

  NO

• Hand sink/s clean? Free from grime build up?

  YES

  NO

• Microwaves clean inside and out?<br>Filters clean?<br>Any crumbs underneath?

  YES

  NO

• Oven and proofer clean? (are all bulbs working?)

  YES

  NO

• Does the team member on shift know how to empty the drip tray and water tray inside the proofer?

  YES

  NO

• Bread cabinet clean? Seals? Glass? Hinges?

  YES

  NO

• Back kitchen area clean?<br>Check all walls, tiles, floor, edges, underneath shelving, and back area shelving itself.

  YES

  NO

• Sinks and draining rack clean?

  YES

  NO

• Hose handle free from grime?

  YES

  NO

• Trays and forms are cleaned correctly?(ie not stacking trays on top of forms/no scourers)

  YES

  NO

• Cambros free of sticker residue?

  YES

  NO

• Pull the Veggie slicer apart - is it clean?

  YES

  NO

• Pull the Tomato slicer apart - is it clean?

  YES

  NO

• Are the prep white boards in good condition and clean?

• Prep bench and shelving underneath clean? Is everything clean and organised?

  YES

  NO

• Cool room clean? (Roof,walls,floor,corners,retarder,shelving, etc)

  YES

  NO

• Freezer clean? (roof,walls,floors,corners,shelving)

  YES

  NO

• White shelving above prep bench clean? (bread shelves)

  YES

  NO

• Dry goods shelving clean, neat, organized?<br>(both drink shelving and spare dry items eg cups/lids)

  YES

  NO

• Is the Mop sink clean? (Including tile surrounds)

  YES

  NO

• Mop bucket, broom head, wet floor sign : clean in good condition?

  YES

  NO

• Is the Toaster oven clean?

  YES

  NO

• Air conditioner vents clean? Free of dust?

  YES

  NO

• Step ladder : Is it clean and in good working condition?

  YES

  NO

• Today's overall comments about cleanliness?

Health Dept & Hygiene / Safety

• Dishcloths in good condition?

  Yes

  No

  Improvement Needed

• Do we have all three cloths in store? Green/Yellow/Red?

  Yes

  No

  Improvement Needed

• Wash and sanitize sinks filled correctly?

  YES

  NO

• Thawing practices: are all thawed products in date?

  YES

  NO

• Does any product need to be prepped by today?

  NO

  YES

• Are temp logs being filled out twice a day?

  YES

  NO

• Random product temp checks (hot&cold) Must be less than 5 degrees if cold. Must be more than 60 degrees if hot.

• Are employees personal drinks off the prep bench if prepping?<br>Are they in a safe spot?

  YES

  NO

• Is prepped stock in fridge rotated correctly? FIFO.

  YES

  NO

• Fridge and Freezer temperature in acceptable range?

  YES

  NO

• Is all sandwich unit stock in date?

  YES

  NO

• Are all drinks in the drink fridge in date and rotated correctly?

  YES

  NO

• Are all the sauces and sauce bags in the fridge in date and rotated? (One Bag = 2 bottles sauce - there should NOT be spare bags in cool room)

  YES

  NO

Basic Paperwork Check

• Employment application forms

  YES

  NO

• All interview folder forms?<br>(Timetable, interview questions, reference check)

  YES

  NO

• Do we have the last 4 weeks of Daily Operations Books available for MBRC if required?

  YES

  NO

• Prep list/thaw list are up to date with current needs?

  YES

  NO

• Bread baking chart up to date with current needs?

  YES

  NO

• Does this store require any laminated posters for Orders/Prep/Thaw/Panning etc?

  YES

  NO

Field consultant monthly audit issues:

• Manager/Assistant Manager: What do you want the focus to be for next months coaching visit by Business Consultant to be?

• Evaluation issues to clean/fix/train were:

• Have all compliance issue items been cleaned/fixed?

  YES

  NO

This decsub evaluation issues

• Guest service issues are:

• Food Preparation issues are:

• Cleaning Issues are:

• Paperwork/Compliance issues are:

KPI’s

• How many surveys out of 30 have we received this month? (We require 1 a day to be a high performing restaurant)

• Is our Financial Strength acceptable on WISR?

• Labour %

• Add on %

• $ lost this quarter from throwing/overportioning Bread/Meats/Avo/Drinks

Good feedback and compliments:

Additional comments

Signatures

• Person-In-Charge:

  Sign

• Area Manager

  Sign

• Yes

  No

  N/A