Defect Issue Management (DIM) - SC2024

• Type of Audit

• IFS/Audit Ref

• Conducted on

  Date

• Auditee Name

• Auditor Name

• Prepared by

• Location
  Address

• Title/Audited Against

• Can you please run me through the Defect Issue Management, 8.1.9 process in Skore?

  Compliant

  Non-Compliant

  N/A

• Who raises the defect issue and is responsible for executing the process?

• Based on the the detailed description after analysing the issue, where is the issue documented?

• Are the defects categorised as per the severity or priority?

• Who creates the engineering support request/Jira Ticket on the ER board?

• How do you review, control and identify changes made to the ESR ticket?

• Can you show the previous Jira tickets that were created?

• How are the stakeholders alerted when a Jira ticket is raised?

• What is the downtime for closing the ESR tickets?

• Is there any documented procedure for Issue Management?

• What actions are taken to eliminate non-conformity recorded in IFS?

  Yes

  No

  N/A

Audit Result

• Was the outcome of the assessment found to be satisfactory?

  Yes

  No

  N/A

• Are any non conformity raised as part of this assessment?

  Yes

  No

  N/A

• Any containment actions found as part of this assessment?

  Yes

  No

  N/A

• Are there any process improvement changes that need to be implemented as part of this assessment?

  Yes

  No

  N/A