Deliverables Checklist - New

• SD Number

• Customer name

• Customer address

• Date of installation

• Name of technician

Jumper Information

• MDF/IDF Tie Cable Location & Pair No. if used

• DPU Location / Port No.

Devices Information

• Wi-Fi Router Model and Serial Number

• G-Fast Modem Serial Number

• If customer has elected to use BYO Router – only provide make and model of Router

Socket Isolation

• Main socket in the premises

  Yes

  No

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• Socket removed from wall showing isolation

  Yes

  No

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• Socket installed back on wall

  Yes

  No

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• Secondary socket location along with a reason, if this is used instead of the main one

  Yes

  No

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• Are there any inaccessible locations interrupting the connection works?

  Yes

  No

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• Obstacles affecting speeds/ line quality

  Yes

  No

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• Is there an in-house Krone junction point

  Yes

  No

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Graphs

• Sync Rate

• SNR Value

• HLOG Graph

  Yes

  No

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• Issues in HLOG/Sync or SNR Margin

  Yes

  No

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• Is there any bridge tap?

  Yes

  No

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• Is there a hidden junction box/renovated premises?

  Yes

  No

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• Tried changing cable pairs?

  Yes

  No

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• If graphs and line quality indicators (Sync/SNR) are poor at customer premises, then attach readings and graphs of Sync/SNR and HLOG from IDF/MDF where it should be good

  Yes

  No

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• Reason for calling NOC e.g. poor graphs and poor line quality indicators (Sync/SNR) – include GC Rep Name

• Notify customer about potential Issues (dropouts, latency, speed issues) if after all troubleshooting the graphs and line quality indicators (Sync/SNR) are still poor

Speed Testing

• Speed test results when directly connected to the router via Ethernet cable.

  Yes

  No

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Completion

• Was the installation successful?

  Yes

  No

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• Was additional equipment purchased by the customer beyond their original order?

  Yes

  No

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• Has the customer opted out of any equipment from their original order?

  Yes

  No

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• Photos of completed installation showing placement of connected modem and router

  Yes

  No

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• Additional Comments or Notes

• Outline any other issues or information that may be relevant for future installs

Customer Handover

• Customer acknowledges and accepts the installation location of Modem and Router (take picture of signed sheet)

  Yes

  No

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• Customer has been provided with contact information for support i-e GigaComm Helpline: 1300 004 442 and Email: support@gigacomm.net.au

  Yes

  No

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• Yes

  No

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