DEX LM Assets New - Islamabad

• Site conducted

  Select

• Conducted on

  Date

• Prepared by

• Location
  Address

• Check for the smooth connectivity of internet. Ensure backup devices are also available<br>

  Yes

  No

  N/A

• Check whether space is enough hold planned shipments in all departments.(Bulky, Non bulky etc)<br>

  Yes

  No

  N/A

• Is dispatching completed by 10 am?

  Yes

  No

  N/A

• Are the riders making their first delivery attempt within 1 hour of run sheet dispatch?

  Yes

  No

  N/A

Inbounding

• Is Inbounding done at MU Level for Non-Bulky Packages?

  Yes

  No

  N/A

• Is Inbounding done at Package Level for Bulky Packages?

  Yes

  No

  N/A

• In case of 3PL LH, receiving is given on a physical manifest to 3PL driver and email acknowledgement is given to relevant SC

  Yes

  No

  N/A

• In case of any damaged package the package is sent back to respective sort Center and email is sent for the damaged packages

  Yes

  No

  N/A

• Are all received packages inbounded on the same day

  Yes

  No

  N/A

• In case of dual address, LM hub will transfer the package to relevant hub via LH. Email is sent to the relevant LM Hub and SC

  Yes

  No

  N/A

Re-ship Audit Checklist

• Are the packages that are being reshipped contain dual addresses (L3,L4 Vs Text box)?

  Yes

  No

  N/A

Package Handling- Inbound

• Boxes/carton/package/MUs is not kept on floor(MUs should be placed on pallets and semi bulky and bulky packages should be kept on mats or pallets)

  Yes

  No

  N/A

• Boxes are stacked in such a way that they don’t fall off due to imbalance with proper weight distribution

  Yes

  No

  N/A

• Fragile packages must be kept separately & according to the correct orientation.(Fragile packages should be kept as per the direction of the arrow defined on the fragile labeling, stacking should not be more than 2, and should not be stacked below a bulky fragile parcel)

  Yes

  No

  N/A

• No throwing of any sort of package into trolley/carton from distance.

  Yes

  No

  N/A

• Sack bags/Fabric Bags are not dragged on the floor. ( Sack bags/fabric bags Containing parcels should be transferred from one point to another Via a trolley or a pallet lifter)

  Yes

  No

  N/A

• MU's are being stacked on pallets properly with no threat of falling down.

  Yes

  No

  N/A

Sort

• MU are placed based on L3.8 level sorting? i.e. Chute

  Yes

  No

  N/A

Package Handling- Sort

• Boxes/carton/package/MUs is not kept on floor(MUs should be placed on pallets and semi bulky and bulky packages should be kept on mats or pallets)

  Yes

  No

  N/A

• Boxes are stacked in such a way that they don’t fall off due to imbalance with proper weight distribution

  Yes

  No

  N/A

• Fragile packages must be kept separately & according to the correct orientation.(Fragile packages should be kept as per the direction of the arrow defined on the fragile labeling, stacking should not be more than 2, and should not be stacked below a bulky fragile parcel)

  Yes

  No

  N/A

• No throwing of any sort of package into trolley/carton from distance.

  Yes

  No

  N/A

• Sack bags/Fabric Bags are not dragged on the floor. ( Sack bags/fabric bags Containing parcels should be transferred from one point to another Via a trolley or a pallet lifter)

  Yes

  No

  N/A

• MU's are being stacked on pallets properly with no threat of falling down.

  Yes

  No

  N/A

Outbound - Hero Questionnaire

• At the time of exit, physical packages are checked against the RS to check for any extra or shortage of packages.

  Yes

  No

  N/A

• Dex hero checks out his RS at the start of his delivery run?

  Yes

  No

  N/A

• All calls are being made through VPABX

  Yes

  No

  N/A

Package Handling-Outbound

• Boxes/carton/package/MUs is not kept on floor(MUs should be placed on pallets and semi bulky and bulky packages should be kept on mats or pallets)

  Yes

  No

  N/A

• Boxes are stacked in such a way that they don’t fall off due to imbalance with proper weight distribution

  Yes

  No

  N/A

• Fragile packages must be kept separately & according to the correct orientation.(Fragile packages should be kept as per the direction of the arrow defined on the fragile labeling, stacking should not be more than 2, and should not be stacked below a bulky fragile parcel)

  Yes

  No

  N/A

• No throwing of any sort of package into trolley/carton from distance.

  Yes

  No

  N/A

• Sack bags/Fabric Bags are not dragged on the floor. ( Sack bags/fabric bags Containing parcels should be transferred from one point to another Via a trolley or a pallet lifter)

  Yes

  No

  N/A

• In case of a COD order, cash is collected before handing over the packages ?

  Yes

  No

  N/A

• In case of a (Non-COD) order, customer name,and Signature are taken on LEX App as E-POD if customer themselves receive the package.

  Yes

  No

  N/A

• In case of a (NON-COD) order, customer name, signature, CNIC 4 digits, and relation of recepient are taken on LEX App as EPOD if someone else receives the package on behalf of customer.

  Yes

  No

  N/A

• Is Rider sending amber alert?

  Yes

  No

  N/A

• If a customer rejects the package or is not available, package is marked as delivery failed and brought back to the LM hub

  Yes

  No

  N/A

Control Tower

• In case of open reject, LM hub sends an email to sort notifying them of the case

  Yes

  No

  N/A

• Failed delivery reasons are being maintained.

  Yes

  No

  N/A

• IVR hold reject and reschedule bins are correctly labelled

  Yes

  No

  N/A

• Correct packages are being put into the IVR Hold reject and reschedule bins

  Yes

  No

  N/A

• Reject tape is pasted on the Reject packages before sending it to relevant SC.

  Yes

  No

  N/A

Cash Handling

• Cash officer closes DH RS after reconciling it with the cash received

  Yes

  No

  N/A

• Cash officer will reconcile cash with delivery run sheet and check the amount against the packages delivered.

  Yes

  No

  N/A

• Cash officer scans all the COD packages and updates them on LOP

  Yes

  No

  N/A

RS Closure

• Are Runsheets closed on the same day

  Yes

  No

  N/A

• Are correct FD reasons selected by the DH

  Yes

  No

  N/A

• Is the Dex Hero App utilized properly

  Yes

  No

  N/A

Customer Return

• CR Amber Alert is Sent before going for the package pick up

  Yes

  No

  N/A

• All manual calls are being made through VPABX

  Yes

  No

  N/A

• Pickup hero calls the customer before picking the requested return parcel

  Yes

  No

  N/A

• Packages are sorted as per dropoff location and MUs are created with respect to the dropoff location.

  Yes

  No

  N/A

• FD packages are sent from the LM hubs to the SC, within 48 hours

  Yes

  No

  N/A

• Receiving is taken on count of MUs on the transfer letter from the LH driver

  Yes

  No

  N/A

• In case of LM (Same Facility), packages are handed over to SC in trolleys/pallets. Receiving is given on email containing Mu# and TN

  Yes

  No

  N/A

Package Handling-Reverse

• Boxes/carton/package/MUs is not kept on floor(MUs should be placed on pallets and semi bulky and bulky packages should be kept on mats or pallets)

  Yes

  No

  N/A

• Boxes are stacked in such a way that they don’t fall off due to imbalance with proper weight distribution

  Yes

  No

  N/A

• Fragile packages must be kept separately & according to the correct orientation.(Fragile packages should be kept as per the direction of the arrow defined on the fragile labeling, stacking should not be more than 2, and should not be stacked below a bulky fragile parcel)

  Yes

  No

  N/A

• No throwing of any sort of package into trolley/carton from distance.

  Yes

  No

  N/A

• Sack bags/Fabric Bags are not dragged on the floor. ( Sack bags/fabric bags Containing parcels should be transferred from one point to another Via a trolley or a pallet lifter)

  Yes

  No

  N/A

• Is MU Rack (Storage for In-linehaul status MUs) available, Qty. 8 as per BOQ.

  Yes

  No

  N/A

• Is MU Hanging Trolley 2' x 2' x 3.5' (Trolleys for fixing MUs at 2x Inbound stations) available, Qty. 2 as per BOQ

  Yes

  No

  N/A

• Is Holding Trolley 3' x 3' x 2.5' (Trolley for storing Inbounded parcels at 2x Inbound stations), Qty. 2 available as per BOQ Is Moveable Work Station 4' x 2' x 2' (Stations for 1x Cluster, 7x Sub-clusters and 2x Inbound), Qty. 16 available as per BOQ

  Yes

  No

  N/A

• Is Moveable Work Station 4' x 2' x 2' (Stations for 1x Cluster,<br>7x Sub-clusters and 2x Inbound), Qty. 16 available as per<br>BOQ

  Yes

  No

  N/A

• Is Trolley A (Trolleys for 1x Cluster, 7x Sub-clusters, 2x CT POCs), Qty. 12 available as per BOQ

  Yes

  No

  N/A

• Is Cage A Pigeon Racks (Racks for 7x sub-clusters, 1x RTV, 1x packaging material, 1x general supplies), Qty. 29 available as per BOQ

  Yes

  No

  N/A

• Is Bin/Picker Trolley (Trolley for transporting DH bins), Qty. 11available as per BOQ

  Yes

  No

  N/A

• Is DH Rack (Rack for storing DH Bins), Qty. 18 available as per BOQ

  Yes

  No

  N/A

• Is Wooden Table L-7'-3" x W-2' x H-32" (Tables for DH bins at Outbound stations), Qty. 5 available as per BOQ

  Yes

  No

  N/A

• Is Wooden Table Size: L-3-8" x W2'-6"-H-32", Qty. 5 (Tables for Outbound Stations) available as per BOQ

  Yes

  No

  N/A

• Is Wooden Table L-3'-6"xW-2'-6" x H-32" (Tables for 2x Cashier Stations 2x Non-bulky CT POCs Stations), Qty. 5 available as per BOQ

  Yes

  No

  N/A

• Is Wooden table Size: L-4' x W-3' x H-32" (Table for 1x RTV Station), Qty. 1 available as per BOQ

  Yes

  No

  N/A

• Is Seating for DH (3 person waiting bench), Qty. 9 available as per BOQ

  Yes

  No

  N/A

• Is Wooden Table Size: L-8'xW-3'xH-32" Plain (Table for DH Route Planning), Qty. 19 available as per BOQ

  Yes

  No

  N/A

• Is P-12 container (DH Bins), Qty. 161 available as per BOQ

  Yes

  No

  N/A

• Is Wooden Pallet Size: L-47" x W-31" (Storage for Semi-bulky, Bulky, Super-bulky parcels, CT, RTV), Qty. 0 available as per BOQ

  Yes

  No

  N/A

• Is Pallet jack (Equipment for moving pallet) available as per BOQ

  Yes

  No

  N/A

Extra Assets

• There is no extra Trolleys, Cages available at hub that are not included in layout.

  Yes

  No

  N/A

• There is no extra furniture available that are not included in layout.

  Yes

  No

  N/A

• There is no extra tables available at hub that are not included in layout.

  Yes

  No

  N/A

• There is no any extra pallets at hub that are not in use.

  Yes

  No

  N/A

• There is no extra Office equipment available at site.

  Yes

  No

  N/A

• There is no extra miscellaneous/non used items (fans, air, cooler, racks, defective equipment etc.) available at site.

  Yes

  No

  N/A