Title Page
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Site conducted
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Conducted on
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Prepared by
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Location
Inbound
General Process
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Once damaged package recevied DEX Inform the relevant team of such an incident and hand over the package to the Reverse Sort Team against email receiving.
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Sorting at inbound is done on the basis of the 3PL partners
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For DEX packages, fine sorting is done on the basis of weight class and destination of the packages
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In case of partial shipment received, RS is closed by marking the remaining packages "marked as lost" at the end of the day so that RS can auto check in.
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If damaged package is found after inbounding, issue is highlighted with PSC and CS team via email, within 24 hours package is processed
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FIFO is to be followed. All the packages should be stacked and labelled according to their respective receiving dates.
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All the received packages are inbounded within 24 hours
Re-ship Audit Checklist
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Are the LCS Packages with prefix issues highlighted internally within the sort team and not reshipped.
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Are large packages with a Non Bulky Tracking number re-shipped to bulky?(check for Gdoc)
Vendor and Cross Border dropoff
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For CB packages, are vendor PODs available ?
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Is the Inbounding of CB packages done after intimation from CB team(transport team)?
Receive from FM Station
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Inbounding is done on package level . In case of high backlog and/or missing packages, Sort Team will initmate the FM Team within 24 hours and Route/Station will be responsible for the loss.
Line Haul Shipment
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Truck seal information is updated on LOP app before offloading the linehaul
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For LH, receiving is given on system generated manifest and on email to the respective facilities is sent as well
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For 3PL LH, receiving is given on excel printout and email is sent to their facilities as well
Package Handling-Inbound
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Boxes/carton/package is not kept on floor
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Boxes are stacked in such a way that they don’t fall off due to imbalance with proper weight distribution
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Fragile packages must be kept according to the correct orientation.
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No throwing of any sort of package into trolley/carton from distance
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Sacks are not dragged on the floor
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MU's are being stacked on pallets properly with no threat of falling down.
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LEDs are stacked properly on pallets and according to correct orientation
Sorting
General Process
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Name plates are used for area wise sorting, for LM hub
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DEX packages are sorted according to 1) based on same city or different city and 2) Based on last mile hub
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3PL packages are sorted based on 3PL name irrespective of the destination.
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Packages are placed by sorters by viewing the port codes on airway bills
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Flyers are stored in sacks while boxes are kept on pallets
Package Handling-Sort
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Boxes/carton/package is not kept on floor
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Boxes are stacked in such a way that they don’t fall off due to imbalance with proper weight distribution
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Fragile packages must be kept according to the correct orientation.
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No throwing of any sort of package into trolley/carton from distance
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Sacks are not dragged on the floor
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MU's are being stacked on pallets properly with no threat of falling down.
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LEDs are stacked properly on pallets and according to correct orientation
Outbound
General Process
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Are we recording vehicle numbers against runsheets dispatched
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Are the vehicle numbers against runsheets dispatched recorded in LOP ?
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MUs are not overflowed with packages
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Packages with status " waiting for linehaul" and physically missing from facility will be marked as lost.
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Instead of using manual made MU labels, user is using system printed AWB for MU identification
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3PL handover is done by printing system generated detail manifest and handing over to 3PL partner
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On DEX and TCS MUs "DEX seal is used" and on LCS MUs "LCS seal is used"
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Gate pass containing the count of MUs, is handed over to admin by LM/3PL on his departure from SC
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Package status is updated from "TTS" to "Shipped" within 48 hours
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In case of 3PL, packages are marked shipped once booking is shared with 3PL
Forward Shipment DEX (Same City)
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If LM facility is in same warehouse no trolley from sort is brought inside LM directly and handover is only done at border of sort and LM
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If the LM facility is in the same warehouse, no sealed MUs are created and packages are handed over to LM by creating a virtual linehaul.
Forward Shipment DEX (Differnt City)
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System generated airway bills is created pasted to the MUs containing the count of TN of the packages and destination
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Email is dispatched to the relevant SC conatining the MUs, and TN of the packages being sent
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Once the SC receives the shipment, email receiving is given
Line Haul through 3PL (Intercity)
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Email is sent to 3PL containing the MUS and TN of the packages being sent
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Once the 3PL and Hubs receives the shipment, email receiving is given
Forward Shipment 3PL (Intracity)
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Email is dispatched containing RS and TN of packages to 3PL
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Once 3PL receives the shipment, email receiving is given
Problematic Scenarios at Outbound (3PL)
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Not found packages are esclated to the transport team and are handed over to 3PL once ding confirmation is recieved from transport team?
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If shipping provider is not correct as per SOP (i.e. non-bulky (flyer/box) have OLE tracking), they are reshipped
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If there is a data sync issue hold these packages for 24 Hrs and escalate a ding message is sent to Transport Team on spot. If issue is till not fixed the package is reshipped
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If 3PL refuses to pickup the packages due to packing issue, it is proceesed as FD with reason mentioned on LOP with attached images?
Package Handling- Outbound
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Boxes/carton/package is not kept on floor
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Boxes are stacked in such a way that they don’t fall off due to imbalance with proper weight distribution
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Fragile packages must be kept according to the correct orientation.
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No throwing of any sort of package into trolley/carton from distance
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Sacks are not dragged on the floor
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MU's are being stacked on pallets properly with no threat of falling down.
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MU’s are loaded into the vehicleproperly and doesn’t allow any packages to slip or move out of position during the motion of vehicle. Lashing Belt is also installed in vehicle.(14ft and above)
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LEDs are stacked properly on pallets and according to correct orientation
