DG Pop in

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

BUILDING EXTERIOR

• How was the building/ front entrance

  1-6

  7-8

  9-10

• How is the ambience? Ie music, lighting, warmth staff welcome

  good

  acceptable

  poor

• Was there a manager present?

  Yes

  No

• All marketing material laid out? Ie blackboards, posters, table talkers

  Yes

  No

Cleanliness

• Were the toilets clean?

  good

  acceptable

  poor

• Were tables and floors tidy?

  Yes

  No

• Was the site clean overall?

  Yes

  No

Products - food and drink

• Was the coffee to standard?

  Yes

  No

• Was your drink presented well with garnish etc?

  Yes

  No

• Yes

  No

  N/A

• How was the food?

  good

  acceptable

  poor

Staff

• How was staff morale?

  good

  acceptable

  poor

• How was the manager chat? Ie upbeat, knowledgeable

  good

  acceptable

  poor

• Did you speak to staff? If so, how was it? Ie upbeat, positive

  good

  acceptable

  poor

Overall thoughts and opinion

• Likely NPS score

  1-6

  7-8

  9-10

• If you were a customer, would you return?

  Yes

  No

Managers comments