• Audit Title

DHA Contractor Performance Meeting

  • Contractor name

  • Contractor representative present

  • DHA Representative

  • Date meeting conducted

Acknowledgements of Tender requirements - Routine Maintenance

  • Contact the DHA Client within 48 hours of receiving a routine Maintenance Item (MITM) request.

  • MITMs for Routine Maintenance to be completed within the Target Start and Target End Date.

  • Quote requests for Routine Maintenance have been responded to by Quote Required by Date

Acknowledgements of Tender requirements - Emergency Maintenance

  • Emergency maintenance jobs are completed within 24 hours of receipt of Emergency Maintenance Request

KPI Management

  • How do you currently manage your performance to ensure you meet your KPI requirements?

  • Is the contractor currently meeting KPI requirements for bookings?

  • Is the contractor currently meeting KPI requirements for completing works within required target days?

  • What will you do to rectify this situation?

  • Is your invoicing being completed within the required timeframe?

  • What will you do to rectify this situation?

Recall discussion

  • Tender requirements state that you can not have more than 95% recalls of completed MITM - discuss recent recalls and how you will manage this to prevent reoccurance

Quality Assurance Procedures

  • What quality assurance procedures do you have in place?

General Performance discussion

  • Issues raised by DHA

  • Contractor response

Follow up Action required

  • Items of action by DHA

  • Items of action by the Contractor

  • Is Follow up required?

  • Agreed date for follow up

Acknowledgement of Actions required

  • Contractors sign off

  • DHA Representative's sign off

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.