DHA Contractor Performance Meeting

  • Contractor name

  • Contractor representative present

  • DHA Representative

  • Date meeting conducted

Acknowledgements of Tender requirements - Routine Maintenance

  • Contact the DHA Client within 48 hours of receiving a routine Maintenance Item (MITM) request.

  • MITMs for Routine Maintenance to be completed within the Target Start and Target End Date.

  • Quote requests for Routine Maintenance have been responded to by Quote Required by Date

Acknowledgements of Tender requirements - Emergency Maintenance

  • Emergency maintenance jobs are completed within 24 hours of receipt of Emergency Maintenance Request

KPI Management

  • How do you currently manage your performance to ensure you meet your KPI requirements?

  • Is the contractor currently meeting KPI requirements for bookings?

  • Is the contractor currently meeting KPI requirements for completing works within required target days?

  • What will you do to rectify this situation?

  • Is your invoicing being completed within the required timeframe?

  • What will you do to rectify this situation?

Recall discussion

  • Tender requirements state that you can not have more than 95% recalls of completed MITM - discuss recent recalls and how you will manage this to prevent reoccurance

Quality Assurance Procedures

  • What quality assurance procedures do you have in place?

General Performance discussion

  • Issues raised by DHA

  • Contractor response

Follow up Action required

  • Items of action by DHA

  • Items of action by the Contractor

  • Is Follow up required?

  • Agreed date for follow up

Acknowledgement of Actions required

  • Contractors sign off

  • DHA Representative's sign off

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