DHA Contractor Performance Report

• Audit Title

DHA Contractor Performance Meeting

• Contractor name

• Contractor representative present

• DHA Representative

• Date meeting conducted

  Date

Acknowledgements of Tender requirements - Routine Maintenance

• Contact the DHA Client within 48 hours of receiving a routine Maintenance Item (MITM) request.

• MITMs for Routine Maintenance to be completed within the Target Start and Target End Date.

• Quote requests for Routine Maintenance have been responded to by Quote Required by Date

Acknowledgements of Tender requirements - Emergency Maintenance

• Emergency maintenance jobs are completed within 24 hours of receipt of Emergency Maintenance Request

KPI Management

• How do you currently manage your performance to ensure you meet your KPI requirements?

• Is the contractor currently meeting KPI requirements for bookings?

  Yes

  No

• Is the contractor currently meeting KPI requirements for completing works within required target days?

  Yes

  No

• What will you do to rectify this situation?

• Is your invoicing being completed within the required timeframe?

  Yes

  No

• What will you do to rectify this situation?

Recall discussion

• Tender requirements state that you can not have more than 95% recalls of completed MITM - discuss recent recalls and how you will manage this to prevent reoccurance

Quality Assurance Procedures

• What quality assurance procedures do you have in place?

General Performance discussion

• Issues raised by DHA

• Contractor response

Follow up Action required

• Items of action by DHA

• Items of action by the Contractor

• Is Follow up required?

  Yes

  No

• Agreed date for follow up

  Date

Acknowledgement of Actions required

• Contractors sign off

  Sign

• DHA Representative's sign off

  Sign