DHR Sonic Mystery Shop - duplicate

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Order Taking Process

• How many cars on the lot when you arrived?

• Length of time to greet and length of time to receive order

• Smile can be heard in order taker's voice.

  Yes

  No

• Did they mention their name?

  Yes

  No

  N/A

• Did they say ‘ Thank you for making ______Sonic, your Sonic. May I take your order please?

  Yes

  No

• Order taker suggestive sells.

  Yes

  No

• Order taker repeats entire order?

  Yes

  No

• Order taker says Thank You and gives total

  Yes

  No

• What items did you order?

Delivery of Food

• Carhop is in proper uniform (name tag, sonic hat, sonic shirt and has a smile).

  Yes

  No

• Carhop is either walking with a sense of urgency or skating

  Yes

  No

• Carhop tells you their name during interaction.

  Yes

  No

• Did carhop ask if you needed and salt or ketchup? Sauce given if asked for?

  Yes

  No

• Receipt is given without being asked. (include receipt number).

• Carhop seemed friendly and glad you were there as a customer?

  Yes

  No

• Carhop points out the red button if you need anything else?

  Yes

  No

• Check back performed within 10 minutes.

  Yes

  No

Food quality

• Food is hot and fresh?

• Order is 💯 correct?

• Cup lid is marked properly.

  Yes

  No

• Cup is free of any spills.

  Yes

  No

• Mint and napkins, straws or utensils received with order

  Yes

  No

• Comments of Quality of food and beverage

Overall Appearance

• Was lot free of trash?

  Yes

  No

  N/A

• Were sidewalks stained and dirty?

  Yes

  No

  N/A

• Menu boards are clean.

  Yes

  No

• Bathrooms are cleaned and stocked.

  Yes

  No

• Any comments on your shop?