Diamond Property Services Inc. - duplicate

• Site conducted

  Select

• Conducted on

  Date

• Prepared by

• Front desk associate

• Location
  Address

Front Desk

• Is the Associate in full uniform?

  Yes

  No

  N/A

• Is the associate wearing their name badge?

  Yes

  No

  N/A

• Is the staff in possession of a valid security license?

  Yes

  No

  N/A

• Is the associate greeting visitors in a professional manor?

  Yes

  No

  N/A

• Does the associate’s DOR have the appropriate information in it?

  Yes

  No

  N/A

• Overall first impressions of associate?

  Good

  Fair

  Poor

  N/A

• Are the pass-on logs being left on Building Link and WhatsApp staff group?

  Yes

  No

  N/A

• Are all the keys in place and no missing keys?

  Yes

  No

  N/A

• Is the exterior and interior patrol being done during the shift?

  Yes

  No

  N/A

• Are site specific logs and duties being completed daily (parcel audit, key audit, gym and other amenities inspections etc.)?

  Yes

  No

  N/A

• Does the associate answer the phone with the standard DPS format?

  Yes

  No

  N/A

• Is the associate aware of incident report writing standards?

  Yes

  No

  N/A

• Is the associate aware of the process of checking and burning CCTV footage?

  Yes

  No

  N/A

• Does the associate have good knowledge of the access control system?

  Yes

  No

  N/A

• Is the associate able to demonstrate the parcel pick up and drop off procedures?

  Yes

  No

  N/A

• Suite Master in Separate/Coded Lock box?

  Yes

  No

  N/A

Emergency Procedures

• Fire Alarm Procedure explained by the associate?

  Pass

  Fail

  N/A

• Is the Fire Procedure binder onsite? Does the binder contain the procedure, checklist and blank incident report templates?

  Yes

  No

  N/A

• Flood procedures explained by the associate?

  Pass

  Fail

  N/A

• Is the Flood Procedure binder onsite? Does the binder contain the procedure, checklist and blank incident report templates?

  Yes

  No

  N/A

• Power Outage procedure explained by the associate?

  Pass

  Fail

  N/A

• Noise complain procedure explained by the associate?

  Pass

  Fail

  N/A

• Does the associate have knowledge of critical building points of interest (mech room, sump pump, sprinkler room etc.)?

  Yes

  No

  N/A

• Does the associatw able to explain how to handle the situation if a visitor/resident is injured on site?

  Yes

  No

  N/A

• Does the Associate know the 24 hour emergency call centre (DPS) telephone number?

  Yes

  No

  N/A

Building General Knowledge

• Does the associate know who the BOD are for the community?

  Yes

  No

  N/A

• Does the associate know how many suites are in this community?

  Yes

  No

  N/A

• Does the associate demonstrate good knowledge of the surrounding area (hospital, grocery store, restaurants clinic)?

  Yes

  No

  N/A