Information
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Document No.
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
CLEANLINESS
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Is the restaurant clean and inviting in the lobby area?
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Are the customer toilets clean and fit for use?
ACCURACY
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Were all items available to order?
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Did you receive everything you ordered?
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Was your meal packed in the correct packaging?
MAINTENANCE
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Was the music on and at an acceptable volume?
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Was the restaurant at a comfortable temperature?
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We're the customer facing areas of the restaurant in good condition?
PRODUCT
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Was the temperature of your meal acceptable?
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Was the appearance of your meal acceptable?
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Was the taste of your meal acceptable?
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Did you receive perfect fries?
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Did your drink have ice in it?
HOSPITALITY
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Were you welcomed with a warm smile?
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Were you welcomed with a friendly comment?
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Did the cashier invite you to place an order?
MOT 2 TAKING THE ORDER
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Did the team member ask if you were eating in or taking away?
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Did the team member suggestive sell?
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Did the team member answer all questions satisfactorily answer any questions?
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Was you order repeated back to confirm it?
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Were you informed of any delay?
MOT 3 DELIVERING THE ORDER
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Were you acknowledged with a warm smile?
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Was your order visibly checked and verified?
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Did you receive all of the correct condiments?
MOT 4 CLOSING THE ORDER
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Were you thanked with a warm smile and direct eye contact?
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Were you wished enjoyment of your meal?
SPEED
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Were you greeted in 5 seconds?
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Was your order completed within 60 seconds of your order total?
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Did you receive your food within 5 minutes of joining the queue?