Information

  • Document No.

  • Audit Title

  • Client / Site

  • Conducted on

  • Prepared by

  • Location
  • Personnel

CLEANLINESS

  • Is the restaurant clean and inviting in the lobby area?

  • Are the customer toilets clean and fit for use?

ACCURACY

  • Were all items available to order?

  • Did you receive everything you ordered?

  • Was your meal packed in the correct packaging?

MAINTENANCE

  • Was the music on and at an acceptable volume?

  • Was the restaurant at a comfortable temperature?

  • We're the customer facing areas of the restaurant in good condition?

PRODUCT

  • Was the temperature of your meal acceptable?

  • Was the appearance of your meal acceptable?

  • Was the taste of your meal acceptable?

  • Did you receive perfect fries?

  • Did your drink have ice in it?

HOSPITALITY

  • Were you welcomed with a warm smile?

  • Were you welcomed with a friendly comment?

  • Did the cashier invite you to place an order?

MOT 2 TAKING THE ORDER

  • Did the team member ask if you were eating in or taking away?

  • Did the team member suggestive sell?

  • Did the team member answer all questions satisfactorily answer any questions?

  • Was you order repeated back to confirm it?

  • Were you informed of any delay?

MOT 3 DELIVERING THE ORDER

  • Were you acknowledged with a warm smile?

  • Was your order visibly checked and verified?

  • Did you receive all of the correct condiments?

MOT 4 CLOSING THE ORDER

  • Were you thanked with a warm smile and direct eye contact?

  • Were you wished enjoyment of your meal?

SPEED

  • Were you greeted in 5 seconds?

  • Was your order completed within 60 seconds of your order total?

  • Did you receive your food within 5 minutes of joining the queue?

ADDITIONAL INFORMATION

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.