DINE IN OPERATION SERVICE ADUIT

• Conducted on

  Date

• Prepared by

• Was the store open during the time posted on the entrance?

  Yes

  No

  N/A

• Did an associate give you a genuinely friendly greeting with eye contact?

  Yes

  No

  N/A

• Did the associate give his or full attention during the ordering process?

  Yes

  No

  N/A

• Did any associate mention a sample or offer one to you or or their guests ?

  Yes

  No

  N/A

• Did the associate offer an additional food items for your order ?

  Yes

  No

  N/A

• Did the associate offer you have a beverage ?

  Yes

  No

  N/A

• Did any associate invite you to make a donation?

  Yes

  No

  N/A

• Did the cashier thank you sincerely?

  Yes

  No

  N/A

• Did you receive the correct order ?

  Yes

  No

  N/A

• When it was your turn to order was your first choice entrees and sides ready to be served ?

  Yes

  No

  N/A

• Did you observe and associates visiting guests in the dining area (“Table touching”) ?

  Yes

  No

  N/A

FOOD

• Did you see any empty pans for any core items?

  Yes

  No

  N/A

• Did the food on the serving table look fresh ?

  Yes

  No

  N/A

• Was the food you received hot and fresh ?

  Yes

  No

  N/A

• Was the entree portion size correct ?

  Yes

  No

  N/A

AMBIANCE

• We’re all associates in uniform?

  Yes

  No

  N/A

• Was the restaurant exterior clean ?

  Yes

  No

  N/A

• Was the serving table clean ?

  Yes

  No

  N/A

• Was the self-served area clean , stocked and functional?

  Yes

  No

  N/A

• Was the dining room clean ?

  Yes

  No

  N/A

• Was the restroom clean , stocked and functional?

  Yes

  No

  N/A

• Did you observe any associates excessively cleaning ?

  Yes

  No

  N/A

CASH HANDLING

• Did the cashier voluntarily give you a receipt ?

  Yes

  No

  N/A

• Were you charged the correct price ?

  Yes

  No

  N/A

• Based on the items you received did your receipt accurately list the items you were served ?

  Yes

  No

  N/A