Information
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Assessor Name
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Conducted on
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Candidate Name
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Workplace
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Location
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Conditions and procedure:
Procedure:
The candidate will be observed in the workplace during a 2 hour shift on the front line customer service desk.
During this time the candidates interactions with clients both face to face and on the phone will be observed, as will any follow up processes utilised to resolve each issue.
Accessor instructions:
If you see your candidate performing the performance criteria outlined to the required standard, tap Yes in that row.
If your candidate does not demonstrate the required standard, tap No and clearly outline or record the performance deficit.
Use the image button to add photographic evidence where relevant or required.
If you do not see your candidate demonstrate any of the criteria outlined, tap the N/A button.
If appropriate, you should ask your candidate an oral question with regards to the criteria that you were not above to view during the assessment.
Please note all criteria must have a selection of Yes, No, or NA against them. -
Result:
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Candidate Signiture
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Assessor Signiture
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Feedback to candidate.
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During the PRACTICAL demonstration of skills, did the candidate:
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[ENTER REQUIRED SKILLS HERE]
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[ENTER REQUIRED SKILLS HERE]
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[ENTER REQUIRED SKILLS HERE]
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[ENTER REQUIRED SKILLS HERE]
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[ENTER REQUIRED SKILLS HERE]
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[ENTER REQUIRED SKILLS HERE]
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[ENTER REQUIRED SKILLS HERE]
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[ENTER REQUIRED SKILLS HERE]
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[ENTER REQUIRED SKILLS HERE]
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[ENTER REQUIRED SKILLS HERE]
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[ENTER REQUIRED SKILLS HERE]
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[ENTER REQUIRED SKILLS HERE]
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[ENTER REQUIRED SKILLS HERE]
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[ENTER REQUIRED SKILLS HERE]
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[ENTER REQUIRED SKILLS HERE]
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[ENTER REQUIRED SKILLS HERE]
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[ENTER REQUIRED SKILLS HERE]
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[ENTER REQUIRED SKILLS HERE]
