Director of Operations Brilliance at the Basics Systems Checklist

• Audit Title

• Conducted on

  Date

• Prepared by

• Document No.

• Restaurant #

• Opening Manager

• Mid Manager

• Closing manager

Communications

• BHAG board up to date?

  Yes

  No

  N/A

• Team member communications-Round Up Board clean and current, all celebrations/postings are current (within the week)?

  Yes

  No

  N/A

• Are GSS comments posted?

  Yes

  No

  N/A

• Are GSS key scores posted weekly?

  Yes

  No

  N/A

• Do Team members & Managers know the biggest opportunity shifts for Attentiveness and SGC?

  Yes

  No

  N/A

• Do Team members & Managers recite the same improvement plans for GSS?

  Yes

  No

  N/A

• Goal cards filled out and signed by MOD & Service team member. Goal card tactics align with GSS needs?

  Yes

  No

  N/A

• Daily AvT results completed & posted each day by 9:00?

  Yes

  No

  N/A

• Is the manager log being fill out properly. Notes on who was recognized, who was coached, FOH Ops, HOH Ops...?

  Yes

  No

  N/A

• Manager 1-1's covered and signed monthly reviewing metrics and leadership skills development progress?

  Yes

  No

  N/A

Systems Excellence

• Critical Walkthrough checklist is up to date including last 2weeks?

  Yes

  No

  N/A

• Close to Open Checklist completed?

  Yes

  No

  N/A

• HOH quality line checklist completed twice a day? Scale on Char, Thermometer in use on Grill and Expo,

  Yes

  No

  N/A

• FOH checklist completed twice a day?

  Yes

  No

  N/A

• Par-pull on-hands entered, build-to's followed?

  Yes

  No

  N/A

• Baker program in place. Proper pre-cooking using potato chart, proper labeling, pre-cooked potatoes used during down times using potato chart, potato rack properly labeled?

  Yes

  No

  N/A

• HACCP Cooling Log completed as items are being prepared. Thermometers in cooling product. Manager's initials.

  Yes

  No

  N/A

• HOH recipe cards in use?

  Yes

  No

  N/A

• Effective Dining room mgr in place? 1 min mgr tactics in place?

  Yes

  No

  N/A

• FOH STOD execution?

  Yes

  No

  N/A

• Shift Leadership report is completed every hour?

  Yes

  No

  N/A

• Utility program followed. Equipment cleaning chart, high dusting chart, close to open executed?

  Yes

  No

  N/A

• Effective expo in place temping steaks, coaching HOH on PPF & Mag 7?

  Yes

  No

  N/A

• Expo monitoring Salad LFS and bar service well as well as Hot window. Chits in front of all bar guests after each item is served.

  Yes

  No

  N/A

• 20 minute timer, restroom checks, and line sweeps completed

  Yes

  No

  N/A

• HOH Mag 7 execution?

  Yes

  No

  N/A

Training Excellence

• Ask 3 recent hires the following- Who conducted your orientation and what did you cover? Did you receive any training materials? Dd you have a well planned training schedule? Did a manager follow-up daily on your training using the accomplishment recaps? On a scale of 1-5 how would you grade your training? What could I,prove our training programs?

  Yes

  No

  N/A

• Review 5 most recent hires files for completion of all testing/paperwork

  Yes

  No

  N/A

• CT roster staffed to par? NRO CT interest?

  Yes

  No

  N/A

Walk-in RDIL/Organization

• No product stored on the floor?

  Yes

  No

  N/A

• Ground beef & Salmon Iced?

  Yes

  No

  N/A

• Produce date dotted, Best buy dates circled on all Beef, Chicken and Fish?

  Yes

  No

  N/A

• All prepped product labeled?

  Yes

  No

  N/A

• Cooling Zone set up and cooling product trays labeled?

  Yes

  No

  N/A

Administrative practices

• PR Log, Deposit log, Petty Cash Log and Tip Share log fully completed & initialed each shift?

  Yes

  No

  N/A

• Cash-out drawer locked? All lost credit cards maintained in the safe?

  Yes

  No

  N/A

Summary of wins and opportunities

• Wins

  Yes

  No

  N/A

• Opportunities/ Repeat concerns

  Yes

  No

  N/A