Title Page
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Dispense Training for:
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6246
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Conducted on
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Prepared by
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The Angel Hotel
Online training
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Is your online training up to date?<br>If not, you are required to have it completed by the end of the day.
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Do you need any training before answering the questions?<br>(Do not read aloud. Answers to questions in brackets.)
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Do you know which incentives we are running?<br>( daily black pudding, weekly black pudding, monthly FST.)<br>
Bar dispense:
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What are the three C's you should check, when it comes to selecting a glass?<br>(Correct, clean and cool)
Larger checks
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How do you hold the glass when pouring?<br>(Bottom third, hold at 45 degree angle)
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If it's fobbing, what do you do?<br>(Stop, let it settle. Then continue. If persistent issue, inform team leader/manager)
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If it's pouring flat, what do you do?<br>(Lower glass/swirl/push handle back. If persistent issue inform teamleader/manager)
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How much head should there be on a pint?<br>(5%)
Ale checks
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Where should the nozzle be in the glass?<br>(Right at the bottom)
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What do the different colour sparklers do?<br>(Green:less head. Black: middle. Red: more head)
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If a pint is fobbing, what do you do?<br>(Stop, let settle, continue, but pull slower/gently. If it doesn't help, change sparkler. If persistent, inform teamleader/manager)
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If a pint is pouring flat, what do you do?<br>(Pull with more force. If that doesn't help, change the sparkler. If persistent problem, inform team leader/manager)
Coffee:
Verbal:
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List the different coffees we do:<br>(Americano, latte, cappuccino, espresso, mocha, filter. Iced ones for bonus points)
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How long can filter coffee be in the urn/jug for before it needs replacing?<br>(2 hours)
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The cleaning cloths. What ares are the green, blue and red for?<br>(Green for toilets. Blue for table tops, which includes around the coffee machine. Red Only for coffee machine.)<br>If there is a spillage under the coffee machine. Which cloth do you use? (Blue, as is table top)
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At what times should a half jug of filter be brewed?<br>(First thing in the morning, and nearing the end. From about 1300)
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How much froth should a cappuccino have?<br>(About 1/3'd of the cup. With a brown edge))
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Talk me through how to make an iced frappe. <br>(Start with Plastic cup (Not glass). <br>Fill with ice.<br>If caramel one, add syrup now. No syrup for vanilla. Make sure they know. <br>Dispense a Single shot of espresso ontop. <br>Pour fappe mix in, till about the line. Stir a little. <br>Top with cream, drizzle chocolate, or toffee for caramel, ontop. <br>Add lid. )
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What temperature must the milk fridge be between?<br>(1-5 degrees C)
Practical: Produce the following drinks.
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Cappuccino:<br>(Look for 1/3 froth, and ideally they are swirling the coffee round the cup first, so it has a brown edge to it. This is to break the seal on the froth.<br>Is there chocolate powder on?)
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Latte:<br>(Is there only 5% head? Hot enough? Clean cup?)
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Americano:<br>(Are they filling the cup with hot water from the coffee machine(wrong) or the side water heater (correct), before dispensing the espresso into the cup?<br>Enough room for milk?
New menu spring 2017
Cocktails and spirits
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Which rum is used for cocktails?<br>( Cap Morgan White - obviously no longer Bacardi)
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Perfect serve for the Very Cherry cocktail?<br>( 2/3 ice, in world beer glass<br>1 measure cherry sourz and 1 measure Smirnoff<br>Top with Pepsi max to 1cm from top of glass<br>Lime for garnish )<br>
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Perfect serve Rum Punch?<br>( 2/3 ice in world beer glass<br>1 measure Malibu, 1 measure captain Morgan white.<br>Equal parts Funken passion fruit martini mix and pineapple juice. <br>Top with soda to 1cm of top of glass<br>Line for garnish)
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What Products are newly added to the mixer menu, but cost an extra 30p on par with fentamins?
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Can you tell me how to make a Long Island ice tea? Glass or pitcher<br>(Not available in glass size. <br>25ml of each: Smirnoff, captain Morgan white, silver tequila, Gordon's.<br>200ml of the margarita mix. <br>Top with Pepsi max and lime)
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How do you make the Buck's Fizz?<br>(Champagne glass, splash of orange juice, then fill 3/4 from a 200ml prosecco bottle. Present both glass and remaining bottle)
CQSMA
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Can you list any of the drinks that are going to be checked on CQSMA calls?<br>( 500ml bottles, new mojito cocktails, Buck's Fizz, old Jamaica ginger beer, Martin miller (gin))<br>( remember always to put lime and mint in the mojitos. And to refer to the gin garnish guide so the correct fruit goes with the correct gin)
Misc
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If someone asks to be let into a back of house area (caller/office) what must you always check?<br>(What they are there for, who they are there to see, their ID)
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If someone (bin collection, delivery driver) asks for the back door to be opened. What should you do?<br>(Accompany them if they are suppose to be there, or fetch a team leader<br>Under no circumstances should unauthorized people be allowed back of house, especially not unaccompanied)
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How and how often should you check notes, if you are on a till?<br>(If you are on a till, make sure the UV note checker is working, and that you are checking all notes you receive. <br>If broken inform a manager.)
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Manager
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Employee
