Dixons Retail - Store of Excellence Checklist

Are the A-frame posters correct to plan.

Is front of store exterior clean & litter free? (No rubbish, clutter free, no cigarette ends)

Is there theatre when entering the store?

Is the Customer Champion in place?

Do all colleagues look professional (correct uniform, smart appearance, name badges)?

Are all TV's demo ready with the correct content?

Are the current Key Deals correct?

Is department merchandised to Baseline Standards?

Are the bulk stacks correct and in the relevant areas of the store?

Are TV's wire managed?

Is the TV department fully ticketed?

Is Clearance highlighted and is it all out, in line with Visual Merchandising?

Is the eclipse terminal fully operational and free from clutter?

Are the current GEN Deals correct?

Do all laptops, Ultra books & Desktops have the current Techscan Demo running?

Is department merchandised to Baseline Standards?

Is the department fully ticketed?

Are all products clean?

Has the security check been completed daily (check 3 random products)

Is the KNOWHOW POS correct & up to date?

Are there key attachments located within the department?

Is Clearance highlighted and is it all out, in line with Visual Merchandising?

Is the eclipse terminal fully operational and free from clutter?

Are the GEN's correct to the latest promo plan?

Are all products clean, mark free?

Is department merchandised to Baseline Standards?

Are all products ticketed with the correct storyboards attached?

Do all products have the relevant Energy Labels attached?

Is the correct KNOWHOW Delivery & Installation POS displayed?

Has the department relevant lifestyle examples?

Is Clearance highlighted and is it all out, in line with Visual Merchandising?

Is the eclipse terminal fully operational and free from clutter?

Are the GEN's correct to the latest promo plan?

Are products demo ready?

Is department merchandised to Baseline Standards?

Are all products ticketed?

Are the departments shop-able, (fully replenished)?

Is the relevant KNOWHOW POS displayed?

Is Clearance highlighted and is it all out, in line with Visual Merchandising?

Is the eclipse terminal fully operational and free from clutter?

Has the Business Advisor completed the weekly Business Fit document?

Do the team know the weekly Business Target?

Has the BA completed coaching with the team and documented this?

Is the business area clear, clutter free, eclipse till working and looks professional?

Are the relevant leaflets available within the business department?

Have all deliveries been put away?

Is the warehouse clutter free and tidy?

Have all returns been checked, segmented & ready for return?

Is the Customer Plan up to date?

Do colleagues know their weekly targets?

Has success been celebrated?

Are the colleague areas clean & tidy?

Has the weekly KNOWHOW Bar Fit been completed?

Is the cash desk eclipse terminals fully operational and free from clutter?

Do the Knowhow colleagues know their weekly / daily targets?

Are the current Knowhow bar posters correct?