DLL Site Visit

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Car Park and surrounding area

• Is the car park clean and tidy

  Yes

  No

  N/A

• Pathways around the club clear of debris & weeds

  Yes

  No

  N/A

• Is the external signage clean tidy and correct?

  Yes

  No

  N/A

• Was there marketing and collateral displayed?

  Yes

  No

  N/A

Reception Area

• Did you receive a welcome upon entering the club?

  Yes

  No

  N/A

• Were you informed of any Group Ex class availability for you to attend?

  Yes

  No

  N/A

• Is the general area clean and tidy?

  Yes

  No

  N/A

• Is the desk clean and tidy? ( free of any clutter)

  Yes

  No

  N/A

People & Member experience

• Is the club team engaged, making you feel as if you are apart of something special?

  Yes

  No

  N/A

• Is the club atmosphere live and vibrant encouraging you to feel good and work out?

  Yes

  No

  N/A

Cafe/Bar Area

• Was the area clean and tidy? (Bins only half full and evidence of cleaning)

  Yes

  No

  N/A

• Was the counter tops clean and tidy?

  Yes

  No

  N/A

• Was there a menu on each table?

  Yes

  No

  N/A

• All Furniture in good condition?

  Yes

  No

  N/A

• Was the food bought to you in reasonable time?

  Yes

  No

  N/A

• Was there any after service? (Opportunity to upsell)

  Yes

  No

  N/A

Racquets

• Courts and surrounding areas clean and tidy?

  Yes

  No

  N/A

• Courts numbered for clarity ?

  Yes

  No

  N/A

• Net height measure available?

  Yes

  No

  N/A

• Coach board available and fully complaint ?

  Yes

  No

  N/A

Changing Rooms

• Evidence of cleaning ?

  Yes

  No

  N/A

• Was the floor & benches clear of towels, rubbish and were the surfaces and grooves clear of dust?

  Yes

  No

  N/A

• Were the lockers clear of rubbish and dirt?

  Yes

  No

  N/A

• Advertising in lockers and surrounding area clear and in line with premium branding?

  Yes

  No

  N/A

• Were the mirrors streak free & clear of any dirt?

  Yes

  No

  N/A

Toilets

• Were the WC's and urinals clean, seats not broken and stocked with towels?

  Yes

  No

  N/A

Shower Area

• Shower area clean, tidy and clutter free? ( no empty bottles, wet bags etc....)

  Yes

  No

  N/A

• Soap dispensers over half?

  Yes

  No

  N/A

• Shower area clear or ingrained dirty and body fat?

  Yes

  No

  N/A

Gym/Studio

• All equipment clean, tidy and correctly stored? (Weights & mats etc..)

  Yes

  No

  N/A

• Cardio kit clean (attention to detail)

  Yes

  No

  N/A

• Strength equipment clean?

  Yes

  No

  N/A

• Studios tidy? (Free from litter and steps stored correctly)

  Yes

  No

  N/A

• Marketing to brand and present where applicable?

  Yes

  No

  N/A

Equipment

• Was all equipment which was out of order clearly signed with correct branded information?

  Yes

  No

  N/A

Pool and Wet Facilities

• All facilities available?

  Yes

  No

  N/A

• Poolside shower clean and free from body fat?

  Yes

  No

  N/A

• Steam room clean and free from body fat?

  Yes

  No

  N/A

• Sauna clean and free from rubbish with temperature in range? (Check grill and guarding)

  Yes

  No

  N/A

Outdoor Facilities

• Courts clean and well presented? (Including bubble if up)

  Yes

  No

  N/A

• Seating available and clean and tidy?

  Yes

  No

  N/A