DLR Oasis Shop

• Site conducted

  Select

• Conducted on

  Date

• Prepared by

• Location
  Address

• Site conducted

• Conducted on

  Date

• Prepared by

• Director

• Supervisor

• Any notable current events?

  Yes

  No

  N/A

• What event?

Inspection

Type of Order - Requirements: Customized-order including (1) entree, (1) side; (1) item in a cup + Receipt

• Are all "order points" open and ready for guests (All stalls, DT, Patio, and Dining Room if applicable)?

  Yes

  No

  N/A

• Check the correct order type

  Drive-In

  Drive Thru

• List what was ordered

Speed

• Reply Time: 10 seconds or less?

  Yes

  No

  N/A

• Actual Reply Time

  1-5 Seconds

  6-10 Seconds

  11-15 Seconds

  15-19 Seconds

  20+ Seconds

• Delivery Time: 4 minutes or less?

  Yes

  No

  N/A

• Actual Delivery Time

  Select Less than 3:30 mins 3:30 to 4:00 mins 4:01 to 4:15 mins 4:16 to 4:30 mins 4:31 to 4:45 mins 4:46 to 5:00 mins 5:01+ mins

  • Less than 3:30 mins
  • 3:30 to 4:00 mins
  • 4:01 to 4:15 mins
  • 4:16 to 4:30 mins
  • 4:31 to 4:45 mins
  • 4:46 to 5:00 mins
  • 5:01+ mins

• Scanned Order Early?

  YES

  No

• Did the carhop deliver more than one (1) meal on the tray?

  Yes

  No

  Unknown

• If not an on-time delivery, did you receive an acknowledgment, apology, or token?

  Yes

  No

  Unknown

• Receipt given?

  Yes

  No

  Unknown

Friendliness

• Switchboard tone kind, friendly and welcoming?

  Yes

  No

  Unknown

• Switchboard allow you to place order without interrupting?

  Yes

  No

  Unknown

• Switchboard confirm your order?

  Yes

  No

  Unknown

• Carhop friendly and welcoming?

  Yes

  No

  Unknown

• Carhop introduce self?

  Yes

  No

  Unknown

• Carhop confirm order accuracy?

  Yes

  No

  Unknown

• Carhop tell you to push red button if you need anything?

  Yes

  No

  Unknown

• Carhop have extra condiments/supplies in apron?

  Yes

  No

  Unknown

• Did anyone thank you for visiting SONIC today?

  Yes

  No

  Unknown

• Did you receive a checkback or bumper check?

  Yes

  No

  Unknown

Accuracy

• Hot Food Hot?

  Yes

  No

  Unknown

• Cold food cold?

  Yes

  No

  Unknown

• Appearance of product was appetizing?

  Yes

  No

  Unknown

• Entrée delivered as ordered?

  Yes

  No

  Unknown

• Entree Correct Build?

  Yes

  No

  Unknown

• Entree Correct Packaging?

  Yes

  No

  Unknown

• Entree Label Used?

  Yes

  No

  Unknown

• Side delivered as ordered?

  Yes

  No

  Unknown

• Side Correct Portion?

  Yes

  No

  Unknown

• Side Correct Packaging?

  Yes

  No

  Unknown

• Were fries or tots salted?

  Yes

  No

  Unknown

• Drink/Ice Cream delivered as ordered?

  Yes

  No

  Unknown

• Drink/Ice Cream Correct Build?

  Yes

  No

  Unknown

• Drink/Ice Cream Correct Packaging?

  Yes

  No

  Unknown

Crew Appearance

• Crew members visible had on an appropriate uniform, clean and neat

  Yes

  No

  N/A

• Visor

  Yes

  No

  N/A

• Apron

  Yes

  No

  N/A

• Black pants/shorts, black jeans, or dark denim

  Yes

  No

  N/A

• Approved Shirt

  Yes

  No

  N/A

• Name Tag

• Clean/Neat

  Yes

  No

  N/A

Curb Appeal

• Lot clean and free of trash and recently power washed?

  Yes

  No

  N/A

• Damage to drive in structure

  Yes

  No

  N/A

• Lot Striping Up to Date

  Date

• Menu Housings and POPS (Working/Clean)

  Yes

  No

  N/A

• Canopy clean and free of damage

  Yes

  No

  N/A

• Parking Lot in good condition

  Yes

  No

  N/A

• Trash Cans clean, accesible, and useable?

  Yes

  No

  N/A

• Trash Corral is clean and free of debris?

  Yes

  No

  N/A

• Dumpster gates closed and in good condition?

  Yes

  No

  N/A

• Windows/DT Window clean and free of grime/fingerprints?

  Yes

  No

  N/A

• Landscaping is manicured, refreshed and seasonal

  Yes

  No

  N/A

• Dead foliage

  YES

  No

• Trash in landscaping

  YES

  No

• Sonic Radio/Music is audible?

  Yes

  No

  N/A

• Sidewalks & Patio Cleanliness (Free of debris and stains)

  Yes

  No

  N/A

• Were restrooms clean and stocked?

  Yes

  No

  N/A

• Signage, Menus and Lighting correct and in working order?

  Yes

  No

  N/A

• Signage

  Yes

  No

  N/A

• Wall Posters

  Yes

  No

  N/A

• Correct menu driver side posted

  Yes

  No

  N/A

• Correct menu passenger side posted

  Yes

  No

  N/A

• Lighting

  Yes

  No

  N/A

• POPS Units

  Yes

  No

  N/A

• PAYS Working

  Yes

  No

  N/A

Inside Questions (for use in extended visit only)

• Name of Manager on Duty?

• Are training materials posted?

  Yes

  No

  N/A

• Are LTO Guides in place?

  Yes

  No

  N/A

• Employees

• General Cleanliness

  Yes

  No

  N/A

• Equipment

  Yes

  No

  N/A

• Food Safety

  Yes

  No

  N/A

• Compliance

  Yes

  No

  N/A

• Additional Feedback

• Was 1-866-OK-SONIC on the receipt

  Yes

  No

  N/A

• Overall Drive-in Experience

  Yes

  No

  N/A

• Yes

  No

  N/A