Title Page
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Site conducted
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Conducted on
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Prepared by
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Location
Shop Details
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Date of Shop
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Shop Overall Score
Shift Information
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Manager Scheduled During Shop
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Carhop Name During Shop
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Switchboard Operator During Shop
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Cooks Names During Shop
Action Plan (If any answered no please provide findings in notes and action plan for that question)
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1. Was location Clean and well Maintained?
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2. Speaker time under 10 sec?
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3. Did order taker repeat order and tell you cost?
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4. Did you receive a suggestive sell or upsell?
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5. Delivery Time under 4 min?
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6. Drive THRU: Did Window attendant acknowledge you in 5 sec?
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7. Was Carhop/attendant Friendly?
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7a. Did Carhop Introduce themselves?
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9. Were employees neat and clean in approved uniform?
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10. Did you receive a receipt without asking?
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12. Did you receive exactly what you ordered?
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13. Did the entree temperature meet you expectations?
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14. Did side item temperature meet your expectations?
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14a. Was your side item salted appropriately?
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15. Did beverage temperature and taste meet your expectations?
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16. Did you receive condiments in bag or offered?
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17. Did you receive a mint and at least 2 napkins?
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19. Did employee thank you or give a pleasant closing?
Manager Comments
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Type any other comments here.
Signatures
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Partner Signature
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MOD Signature
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Carhop Signature (If Applicable)
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Switchboard Operator Signature (If Applicable)
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Cook Signature (If Applicable