DM AUDIT V1 PT 1 - duplicate

• Audit date

  Date

• Manager name

• Store name

• DM name conducting audit

• Date of previous audit

  Date

PEOPLE

• Open positions are filled within 2 weeks. there is a recruitment plan in place.

  Yes

  No

  N/A

• There is an on boarding plan for each new hire. Company on boarding tools are being utilised

  Yes

  No

  N/A

• There is a record of trainings available & up to date. Trainings are taking place periodically.

  Yes

  No

  N/A

• PMDPS are being followed with a formal conversation with the management team quarterly

  Yes

  No

  N/A

• Personnel files are accurate & locked in the file cabinet

  Yes

  No

  N/A

• Employee leaving forms are signed & up to date

  Yes

  No

  N/A

• Store team is involved in community service once per quarter

  Yes

  No

  N/A

• Scheduling tool is in use & up to date

  Yes

  No

  N/A

• E- leaning trainings are in use & up to date<br>-DLP<br>-Curve ID<br>-Other (write name)

  Yes

  No

  N/A

• All staff are dressed & styled in Levi's apparel & following dress code guidelines

  Yes

  No

  N/A

• All staff are identifiable with batwings

  Yes

  No

  N/A

CONTRIBUTION

• Schedule is following company directed guidelines & scheduling tool is in use

  Yes

  No

  N/A

• Schedule & payrol spend reviewed daily to reflect sales trends

  Yes

  No

  N/A

• Payroll is approved daily & signed off timely each Monday. Review store time sheets

  Yes

  No

  N/A

• Review stylist tracker with SMs to discuss top/bottom performers. Are top stylists scheduled during peak hours & peak days?

  Yes

  No

  N/A

• Daily routines are being followed each day. Opening & closing management are following up on the completion of the daily routines

  Yes

  No

  N/A

• Review store folders & ensure they are set up per policy

  Yes

  No

  N/A

• Bulletin boards are set up & maintained to standard with current company & store information

  Yes

  No

  N/A

• Company communication is being checked 3 times a day & action is being taken

  Yes

  No

  N/A

• Check the delivery shipment paperwork to sign off that all units are being processed within 24 hours

  Yes

  No

  N/A

• PCI compliance quarterly checks are completed

  Yes

  No

  N/A

• Stockroom is clean, organised & following CRE guidelines

  Yes

  No

  N/A

• Shipment processing paper is updated to most current shipment

  Yes

  No

  N/A

• Holds are following the company policy & stickers are filled out completely with date

  Yes

  No

  N/A

• Is supply inventory adequate & being managed appropriately? Look for excessive supplies or out of stocks

  Yes

  No

  N/A

• Audit damages & defectives. Are all items tagged & processed properly?

  Yes

  No

  N/A

• BOH storage is at least 18 inches away from sprinklers

  Yes

  No

  N/A

• Only current & valid legal postings are posted BOH

  Yes

  No

  N/A

• Restrooms & staff areas are clean

  Yes

  No

  N/A

• Office desk is clean, organised & free of clutter

  Yes

  No

  N/A

• Safe is locked when not in use

  Yes

  No

  N/A

• Tips & tricks is in use & applied to the store

  Yes

  No

  N/A

• Levi's survival guide to retail is in store & up to date

  Yes

  No

  N/A

• EPOS manual is in place & up to date

  Yes

  No

  N/A

• Safety inspections have been conducted twice yearly,. Review outstanding items from last inspection.

  Yes

  No

  N/A

• 3ft of space around the electrical panels are clear of any props, products, fixtures, marketing etc

  Yes

  No

  N/A

• Fire exits are clear of any obstruction & exit signs are illuminated

  Yes

  No

  N/A

• Fire extinguishers are not blocked

  Yes

  No

  N/A

• Emergency kit is appropriately stocked

  Yes

  No

  N/A

• Daily cashier audits are completed & appropriate corrective action is taken

  Yes

  No

  N/A

• Cash wrap media is organised & filled out correctly (post voids, employee transactions, paid in/out, returns etc)

  Yes

  No

  N/A

• The deposit book & store banking log is complete & up to date

  Yes

  No

  N/A

• Store manager is ensuring till accountability at the cash & wrap

  Yes

  No

  N/A

• PCI compliance: Check SG8100 devices & Verifones for tamper seals &, ensure mail order slips do not contain customer card details

  Yes

  No

  N/A

• Store is sensor end in compliance to company standard. Audit 10% of sensor end items

  Yes

  No

  N/A

• Check the sensormatic system to ensure it is working & the handheld detached is locked in the safe/locked drawer when not in use

  Yes

  No

  N/A

• Bag checks are being completed within the company guidelines

  Yes

  No

  N/A

• All manager/key holders have unique alarm codes. DM contacts alarm company & validates names of management team members that have alarm codes

  Yes

  No

  N/A

• The store key log has been properly maintained & kept in a sealed envelope in the safe with the keys

  Yes

  No

  N/A

• The back door is locked & secured at all times when not in use

  Yes

  No

  N/A

• Trash inspections are being conducted

  Yes

  No

  N/A

• Check lockers to ensure they are being used as per policy

  Yes

  No

  N/A

LOOK

• Window campaign executed as instructed in the guidelines

  Yes

  No

  N/A

• Window mannequins are appropriately positioned, product is ironed & well styled & supported by accessories

  Yes

  No

  N/A

• Swing tags, leg stickers & security tags are removed from an product shown in the window

  Yes

  No

  N/A

• No hand printed or store generated sign has been used in the window

  Yes

  No

  N/A

• Window light bulbs are all working well & placed to impact marketing & mannequins

  Yes

  No

  N/A

• Window glass is clean inside & out & the area is clear of dust & trash

  Yes

  No

  N/A

• Sales floor mannequins provide styling queues to consumers & follow guidelines

  Yes

  No

  N/A

• Markdown area is segregated with clear signage to avoid confusion

  Yes

  No

  N/A

• Denim stacks are displayed according to standards- correct folding style used

  Yes

  No

  N/A

• All hangers are correct & in the same position (using question mark principle)

  Yes

  No

  N/A

• Shelf talkers are used per company policy

  Yes

  No

  N/A

• Merchandising is supported by correct thematic elements (no store purchased props)

  Yes

  No

  N/A

• Stock replenishment- store is correctly replenished according to guidelines. All sizes available- audit 10% of walls & fixtures

  Yes

  No

  N/A

• All product is correctly displayed according to guidelines in size order, fits & colour finishes

  Yes

  No

  N/A

• All products have labels & prices- labels are tucked into pockets

  Yes

  No

  N/A

• Markdown consistency between markdowns in the shop floor & in he back room- audit 10% of product

  Yes

  No

  N/A

• Fixtures are appropriately placed to retail marketing guidelines

  Yes

  No

  N/A

• The in store music is at a suitable volume & is from the preferred supplier

  Yes

  No

  N/A

• Store is clean & organised. Check daily rituals checklist & inspect that all cleaning tasks have been completed.

  Yes

  No

  N/A

• Temperature of the store is at a comfortable level for the consumers to shop in

  Yes

  No

  N/A

• All lights are working & positioned to highlight key focal points, bays & floor fixtures

  Yes

  No

  N/A

• Fitting room is clean, clear of merchandise & are cleaned out immediately after each customer

  Yes

  No

  N/A

• Cash wrap area is clean, tidy, free of clutter & well stocked

  Yes

  No

  N/A

SERVICE

• SM is visible leader on the sales floor

  Yes

  No

  N/A

• SM is focused on the 4 touch points (front of store, fitting rooms, cash desk & selling floor)

  Yes

  No

  N/A

• Stylists are engaged & authentic with customers

  Yes

  No

  N/A

• Stylists are trained & knowledgeable in product knowledge. Ask 3 associates about new product.

  Yes

  No

  N/A

• Are customers consistently informed of the current activities? Observe

  Yes

  No

  N/A

• Phone etiquette is following company standards, customers are asked about being placed on hold prior to placing them on hold

  Yes

  No

  N/A

• Team is measured & goaled on Curve I.D. Measurements

  Yes

  No

  N/A

• Team are visibly wearing Curve I.D. Shape tape

  Yes

  No

  N/A

• DPH routine in action

  Yes

  No

  N/A

• Daily goal sheet is being updated at regular intervals. Results are being communicated to the store team with a plan of action to ensure the sales plan is hit

  Yes

  No

  N/A

• Team sales tracker is posted weekly. Salesfloor coaching is occurring with all members on the team for improved performance

  Yes

  No

  N/A

• The number of people working in the store ensures an appropriate level of assisted service in store

  Yes

  No

  N/A

• Chat in/ chat out meetings occurring with each stylist. Meeting is inclusive of statistical info, promos & training

  Yes

  No

  N/A

VISIT RECAP ACTION PLAN

• People

• Contribution

• Look

• Service

Sign Off

• SM sign off

  Sign

• DM sign off

  Sign