FAQ
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Date and Time of Inspection
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Manager's Full Name
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Location
MOD Daily Audit
GENERAL
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Share room status & Room Service Revenue the MOD WhatsApp group by 6pm
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Share room status & Room Service Revenue the MOD WhatsApp group by 9pm
Lobby Area
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Sliding door area entrance stickers are in good condition
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X-ray point has Temperature check machine, Hand Sanitizer and mask
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Which item missing ?
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Lobby fountain condition
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Reception has DT Cookie available in the heater
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All floor stickers for social distancing at lobby in good condition
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All TVs are working and slides are up to date (especially weekly promotions)
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Check Elevators and confirm that buttons are working only after using key card - inform engineering and get that fixed in case any elevator goes to floor without key card
Guest Floor Check - Check 11th Floor (Owner Room is on this floor)
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Air freshener in place and working fine, smell of the floor is nice, if not take action
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Check 11th floor cleanliness of elevator lift landing and corridor carpet
Elevator Cleanliness Check
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Elevator number (Cleanliness)
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Choose Failed and Add Photo / Assign action
Elevator Condition - in case of any condition issues press (+) and add by choosing elevator numbers (Floor Stickers, Wall Paper, TV, Button, Hand rail, Flooring, Fan, Light Issues needs to be reported)
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Elevator number (Condition)
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Choose Failed and Add Photo / Assign action
Complaint
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Complaint / Incident
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In case incident caused damage and insurance needs to be involved, please take many photos to proof the damage and clearly write what/how happened
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Please provide details of the incident
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Time of the incident
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ID of the people
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Further follow up requirement
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In case of any damage for insurance purpose on this section action mail needs to be sent to finance manager to claim from insurance
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what is the follow up required? please click on the mini clip-art to create action and assign next MOD for this action.(place his/her mail address for follow up action
F&B Inspection
FINANCIAL - Revenue Posting Spot Check
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Go to CLAW, have security or witness(any HOD) with you, choose one table and ask supervisor to show you the order in the system and compare with items you see on the table, fill report accordingly.
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CLAW Revenue Posting Spot Check / Choose one table ask Manager to show you items in the system, compare that with actual items on the table
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Date & Time of the spot check
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Name of the supervisor on duty and witnessing Spot Check
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Take photo of the check and ensure; Table number, Check No, Items Registered on the check visible
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Items on the table are matching with items registered on the check ?
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What is the explanation from supervisor for discrepancy ?
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Why?
FINANCIAL - Spot Check - Blind Cash Drop
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Go to cashier of outlet together with Security and Supervisor of the outlet collect cash WITHOUT counting it, put in the envelope, fill and sign, cash needs to be dropped in to cash box in front of Finance office MOD+Security. Sign witness form
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CLAW Blind cash drop completion
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Take photo of the signed envelope
Room Inspection
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Save this current inspection as it is in process and Go to Template section in iAuditor and inspect 1 VACANT READY Room -- name of the template DOHOT - HSK - Room CleanStay - Qatar Clean / Daily - please ensure to not to damage door seal
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Inspected room number
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Audit Score of the Room
