Dotcom Focus Store Audit / Version 2

• Store name and number

• Review sequence number for store I.e. 1st or 2nd review

• Conducted on

  Date

• Prepared by

Resource and Picking Operation

• Are all management positions fully recruited?

  Yes

  No

  N/A

• Are all Team Leader positions fully recruited?

  Yes

  No

  N/A

• Are all CDA shifts contractually covered?

  Yes

  No

  N/A

• Do Grocery Click and Collect contracted hours meet the target?

  Yes

  No

  N/A

• Do total contracted hours meet required number to complete pick on time?

  Yes

  No

  N/A

• Are the CSLA hours recruited?

  Yes

  No

  N/A

• Are you allowed to recruit for all vacancies? If not why?

  Yes

  No

  N/A

• Do the department hours reflect the trading pattern?

  Yes

  No

  N/A

• Do you have enough picking devices active at 06:00?

  Yes

  No

  N/A

• Do you complete all picks without second picking or holding back picking trips to support availability?<br>

  Yes

  No

  N/A

• Is the sequencing report clear of exceptions? Review the last full week.

  Yes

  No

  N/A

• Is the missing Locations report within the 2 page tolerance?

  Yes

  No

  N/A

• Do you have access to Secure, General Merchandise, Counters an Bakery pre-pick from 06:00?

  Yes

  No

  N/A

• Is the percentage of multi-skill used within tolerance?

  Yes

  No

  N/A

• Is your pick rate performance within target?

  Yes

  No

  N/A

• Is your average variance to pick finish time for the last period within tolerance?

  Yes

  No

  N/A

• Are actual back room hours within target? If no, by how many and what areas are they used in?

  Yes

  No

  N/A

• Is the Daily Off Sale report completed?

  Yes

  No

  N/A

Delivery Operation

• Is there a recruitment plan for any CDA vacancies?

  Yes

  No

  N/A

• Are all CDAs on the correct job code ?

  Yes

  No

  N/A

• Are the Van Record books up to date and accurate?

  Yes

  No

  N/A

• Do CDA Team 5 and return de-briefs take place ?

  Yes

  No

  N/A

• Are Stop report records up to date, filed and signed?

  Yes

  No

  N/A

• Is the percentage of orders delivered in the correct sequence acceptable?

  Yes

  No

  N/A

• Are routing issues fed back on the "My Actions" Scheduling Query report?

  Yes

  No

  N/A

• Is your REACH usage percentage within tolerance?

  Yes

  No

  N/A

• Are all loading sheets signed with tray counts agreed and filed with the manifests?

  Yes

  No

  N/A

• Are all vans clean and fit for purpose?

  Yes

  No

  N/A

• Do all vans have the correct equipment ? If no, has this been reported / ordered?

  Yes

  No

  N/A

• Do you have enough refrigeration cables and are they plugged in?

  Yes

  No

  N/A

Capability and Engagement

• Are all Managers validated to "Gold" department standard?

  Yes

  No

  N/A

• Have all Managers completed the "Delivering Our Best" validation?

  Yes

  No

  N/A

• Has the Store Manager completed their technical validation for Dotcom?

  Yes

  No

  N/A

• Are all the Team Leaders validated on Training Needs Analysis and My Job?

  Yes

  No

  N/A

• Do the Inspiring Great Performance reviews for Dotcom colleagues reflect the store, group, company priorities?

  Yes

  No

  N/A

• Does everyone have Inspiring Great Performance reviews and do the bottom 10% quartile have a clear plan on file to improve their performance?

  Yes

  No

  N/A

• Are you managing the lowest 5 performers on Missing, Quality and Freshness and Pick Rate?

  Yes

  No

  N/A

• Are you managing the lowest 5 performing CDAs on Safer Driving and Service?

  Yes

  No

  N/A

• Do "Smile and Chat" / store Team 5 sessions take place for all colleagues weekly?

  Yes

  No

  N/A

• Are all the colleague engagement boards up to date and inspiring?

  Yes

  No

  N/A

Customer Performance

• Is the CSLA actively using the Customer Priority report daily?

  Yes

  No

  N/A

• Are all 1st and 2nd time customers contacted after their delivery by the CSLA?

  Yes

  No

  N/A

• Are all customer reports actioned daily?

  Yes

  No

  N/A

• Is the percentage of complaint customers being contacted by the CSLA correct for the stores customer performance?

  Yes

  No

  N/A

• Are all required audits completed by the CSLA?

  Yes

  No

  N/A

• Is the checkout screen clear of all refunds outstanding over 24 hours?

  Yes

  No

  N/A

• Was your last result for Dotcom Customer Viewpoint green and appropriate for your store?

  Yes

  No

  N/A

• Is there a live action plan to improve Dotcom Customer Viewpoint performance?

  Yes

  No

  N/A

• Can all colleagues describe the Dotcom Customer Viewpoint performance and action plan ?

  Yes

  No

  N/A

• Are all types of bags available and correctly ordered, white, yellow, blue, green and paper ?

  Yes

  No

  N/A

Dotcom customer Measures

• Dotcom Customer Measure Green?

  Yes

  No

  N/A

• Availability record target and actual -

• Missing Items target 1.4% record actual -

• Quality Complaints target 1.4% record actual -

• Late Complaints target 0.4% record actual -

• Dotcom Customer Measure overall target 93.8% record actual -

Department Standards

• Are all Safe & Legal documents signed and accurate?

  Yes

  No

  N/A

• Is the Dotcom department, C&C collection point tidy and organised?

  Yes

  No

  N/A

• Are contract cleaners completing their required activities to timescales?

  Yes

  No

  N/A

• Are all GHS and GC&C areas to store customer orders clearly marked out?

  Yes

  No

  N/A

• Are all refrigeration systems to the correct temperature ?

  Yes

  No

  N/A

• Does any faulty equipment have a reference number?

  Yes

  No

  N/A

• Are all colleagues dressed for service?

  Yes

  No

  N/A

• Overview of audit and store operations.