DSK HOTELS INSPECTION

• Audit Title

• Document No.

• Conducted on

  Date
• Hotel Name
  Address

• Audit Conducted by:

HOUSEKEEPING

• Yes

  No

  N/A

• Is there any litter or dust build up under the beds?

  Yes

  No

  N/A

• Is there any litter evident in any other area?

  Yes

  No

  N/A

• Is the bin at the desk empty, clean and undamaged?

  Yes

  No

  N/A

• Are the curtains and nets free from stains, marks, rips and tears?

  Yes

  No

  N/A

• Are windows clean inside and out?

  Yes

  No

  N/A

• Is high dusting completed? Check hangings shelves and mirrors

  Yes

  No

  N/A

• Does the room smell fresh and clean?

  Yes

  No

  N/A

• Is the tea and coffee point, clean, well stocked with matching crockery, spoons. Are there 4 mugs?

  Yes

  No

  N/A

• Is there a telephone present?<br><br>

  Yes

  No

  N/A

• Are telephone instructions displayed?

  Yes

  No

  N/A

• Does the telephone work?

  Yes

  No

  N/A

• Is there a kettle?

  Yes

  No

  N/A

• Is the mirror clean, free from marks and smudges?

  Yes

  No

  N/A

• Are pillows well arranged and tidy?

  Yes

  No

  N/A

• Does the bed look well made and tidy?

  Yes

  No

  N/A

• Has the bed linen any rips, tears, marks or hairs? <br><br>

  Yes

  No

  N/A

• Is the bed bottom sheet, clean free from rips, tears, marks and hairs?

  Yes

  No

  N/A

• Is the bin empty, clean and undamaged?

  Yes

  No

  N/A

• Does the bathroom smell fresh and clean?

  Yes

  No

  N/A

• Is the shower / bath clean with no evidence of water marks, mold or body fats?

  Yes

  No

  N/A

• Is the public areas and restrooms/toilets clean?

  Yes

  No

  N/A

• ACTION TAKEN/RECOMMENDED

HUMAN RESOURCES

• Is an Employee Appreciation program in place to celebrate performance? <br>

  Yes

  No

  N/A

• Is an employee referral program in place (posted, utilized, employees are aware of the program)? <br>

  Yes

  No

  N/A

• Has New Hire Orientation training been administered to all new employees within 2 weeks of employment? <br>

  Yes

  No

  N/A

• Are all staff members in correct uniform with nametags, and groomed in accordance to employee handbook standards ?<br>

  Yes

  No

  N/A

• Is the GM in professional attire and groomed according to standards? <br>

  Yes

  No

  N/A

• Are schedules posted for all staff members and management? <br>

  Yes

  No

  N/A

• Is the Balanced Scorecard completed for this property and accessible?

  Yes

  No

  N/A

• ACTION TAKEN

QA

• If hotel is yellow or red, is an action plan completed to increase hotel performance? <br>

  Yes

  No

  N/A

• Has a Mock QA been completed for this property in the past 1 months? <br>

  Yes

  No

  N/A

• Are guest comment cards/satisfaction ratings posted for staff to view? <br>

  Yes

  No

  N/A

• Review last months comments/complaints. Have all issues been resolved/responded to? <br>

  Yes

  No

  N/A

• Does hotel have Guest Appreciation/recognition program in place? <br>

  Yes

  No

  N/A

• Is this hotel meeting requirements for loyalty program Enrollments?

  Yes

  No

  N/A

• Are documented daily Trainings conducted? <br>

  Yes

  No

  N/A

• ACTION TAKEN

OPERATIONS

• Are all emergency phone numbers up to date? <br>

  Yes

  No

  N/A

• Is the Pass On or Communication between Shifts Log in use? (Review previous 30 days) <br>

  Yes

  No

  N/A

• Is the Guest Service Recovery Log in place and up to date with management follow-ups? <br>

  Yes

  No

  N/A

• Is Key Sign out Log being used & up to date? (Review previous 30 days) <br>

  Yes

  No

  N/A

• Are Property Walks documented? (Review previous 30 day) <br>

  Yes

  No

  N/A

• Are Special Projects or Cleaning being assigned to housekeeping daily? <br>

  Yes

  No

  N/A

• Are Lost and Found items logged when found and when disposed of? Ask whoever is in charge to find an item on the log (within the 90 day guideline).<br>

  Yes

  No

  N/A

• Is a daily room reconciliation report prepared showing rooms sold the prior night to rooms cleaned the next day and signed by the Front Office Manager and Executive Housekeeper?<br>

  Yes

  No

  N/A

• Are documented GM room inspections available to view? <br>

  Yes

  No

  N/A

• ACTION TAKEN

F&B and Kitchen

• Is all food being stored, rotated dated and labeled? <br>

  Yes

  No

  N/A

• Are hot and cold items being displayed properly? (40 / 140 degrees) <br>

  Yes

  No

  N/A

• Are temperatures in fridge/freezer at or below 38 /0 degrees respectively? <br>

  Yes

  No

  N/A

• Is proper service certification per city codes available and up to date? <br>

  Yes

  No

  N/A

• Is proper food training per brand standard completed and up to date? <br>

  Yes

  No

  N/A

• Does display meet minimum requirements per brand standard? <br>

  Yes

  No

  N/A

• What are our guests telling us about our breakfast? Can we improve?

  Yes

  No

  N/A

• Are there any equipment or supply needs on the breakfast bar in need of improvement for presentation to our guests or state requirements?

  Yes

  No

  N/A

• Did server give warm welcome?

  Yes

  No

  N/A

• Ask 2 questions about the Hotel

  Yes

  No

  N/A

• Did server review the menu and make recommendations?

  Yes

  No

  N/A

• Did server inquire about additional beverage orders/ refills when drinks were 1/3 full?

  Yes

  No

  N/A

• Overall Cleanliness of Kitchen and restaurants

  Yes

  No

  N/A

• Are the chairs and tables clean and properly arranged?

  Yes

  No

  N/A

• Are plates or servewares, bottles and other unused or empty bottles seen within the restaurants or hallways?

  Yes

  No

  N/A

• ACTION TAKEN

Maintenance & PM's

• Is GM Weekly Maintenance Checklist documented for last 3 weeks? <br>

  Yes

  No

  N/A

• Is the daily maintenance checklist being completed?

  Yes

  No

  N/A

• Is the Deep Clean log up to date? <br>

  Yes

  No

  N/A

• Are weekly department head meetings being held and documented? (view documentation) <br>

  Yes

  No

  N/A

• Is a Tool Inventory being completed documented semi-annually? <br>

  Yes

  No

  N/A

• Is a Maintenance Supply Inventory being completed and documented quarterly? <br>

  Yes

  No

  N/A

• Does the Engineer have a copy of the Engineering Manual to reference? <br>

  Yes

  No

  N/A

• Has the property had it's annual PTAC/HVAC Cleanings yet? If not, when is this scheduled? ________________ <br>

  Yes

  No

  N/A

• Has the property had it's annual Carpet/Tile Cleanings yet? If not, when is this scheduled? ______________ <br>

  Yes

  No

  N/A

• Is the maintenance office in order?

  Yes

  No

  N/A

• ACTION TAKEN

Safety & Risk Management/Maintenance

• Is the Emergency Evacuation Plan up to date? <br>

  Yes

  No

  N/A

• Are there cameras on property? If so, has the pool camera been removed? Are the signs in place at all entrances? <br>

  Yes

  No

  N/A

• Is the Workers Compensation reporting phone number posted? (In laundry room) <br>

  Yes

  No

  N/A

• Are all chemical bottles labeled properly w/ correct nozzles? <br>

  Safe

  At Risk

  N/A

• Do all chemicals have MSDS sheets available? <br>

  Safe

  At Risk

  N/A

• Are there gloves and water soluble bags on each housekeeping cart? <br>

  Safe

  At Risk

  N/A

• Is an eye wash station in the laundry room & pool mechanical room, are they working properly and are caps in place?<br>

  Safe

  At Risk

  N/A

• Are emergency systems tested with documentation verifying the test? <br> <br> -Fire Alarm - annually Date of inspection: <br> -Sprinkler - annually Date of inspection: <br> -Emergency lights - monthly Date of inspection: <br> -Smoke detectors - quarterly Date of inspection: <br>

  Safe

  At Risk

  N/A

• Have all fire extinguishers been inspected within the last 12 months? <br>Date of inspection: <br>

  Safe

  At Risk

  N/A

• ACTION TAKEN

Key Controls

• Is the key issuance control chart up-to-date and approved by the General Manager? <br>

  Yes

  No

  N/A

• Is the key log up-to-date for all keys issued? <br>

  Yes

  No

  N/A

• Is access to the key storage box limited to the Key master/ GM? <br>

  Safe

  At Risk

  N/A

• Is one E-Key stored in a glass protected fire box in the PBX area, with the second E-Keys stored in the permanent key box? (Maximum of two E-Keys on property)<br>

  Safe

  At Risk

  N/A

• Is there a fire box E-Key control log located in or next to the fire box? <br>

  Safe

  At Risk

  N/A

• Are the issuable key box and fire keys being audited each night and documented on the night key audit form? <br>

  Yes

  No

  N/A

• Are property management system and key system access levels properly restricted by employees position? Are all terminated employees removed from the property management system?<br>

  Safe

  At Risk

  N/A

• Is a system in place to ensure that keys are collected from terminated employees? <br>

  Yes

  No

  N/A

• Are duplicate keys to all safe deposit boxes restricted to ensure two individuals are required to obtain access to both guest and employee boxes?<br>

  Safe

  At Risk

  N/A

• Are housekeeping section masters secured in a locked cabinet and accessible only by the Director of Housekeeping or assistant and audited daily?<br>

  Yes

  No

  N/A

• Is there a process in place for housekeepers to return their keys if the supervisor is not in the office at the end of their shift? Is the process being used appropriately<br>

  Yes

  No

  N/A

• Are all public area door locks in working order?

  Safe

  At Risk

  N/A

• Are all guest room door locks in working order?

  Safe

  At Risk

  N/A

• Is there a guest key entry only door lock on the pool?

  Safe

  At Risk

  N/A

• ACTION TAKEN

HOTEL PREMISES

• Does the property give a good 1st impression upon entering the parking lot? <br> (Curb appeal, parking lot, striping, grounds, garbage, NO cigarette butts!) <br><br> <br>

  Yes

  No

  N/A

• Look in outdoor storage facility for cleanliness/organization and supplies, is it secured? <br>

  Yes

  No

  N/A

• Are all exterior lighting fixtures in working order? <br>

  Yes

  No

  N/A

• Is the dumpster area neat, clean and secure? <br>

  Yes

  No

  N/A

• Are all screens in place and in good condition? <br>

  Yes

  No

  N/A

• Are roof shingles, flashing, siding, and gutters in good condition? <br>

  Yes

  No

  N/A

• ACTION TAKEN

Interior Property Walk

• Does the entrance of the hotel leave a good 1st impression upon entering the lobby? <br>

  Yes

  No

  N/A

• Is the corridor tile & grout clean and free of debris and stains? <br>

  Yes

  No

  N/A

• Is all public area furniture clean, in good condition, and free of debris and stains? <br>

  Yes

  No

  N/A

• Is all interior lighting operational? <br>

  Yes

  No

  N/A

• Is the fire/safety equipment in good working condition and testing up to date? <br>

  Yes

  No

  N/A

• Are the exit/emergency lights in good working condition? <br>

  Yes

  No

  N/A

• Are all stairwells clean and free of debris? <br>

  Yes

  No

  N/A

• Is the elevator clean (including tracks/carpet/screen) and in good working condition? <br>

  Yes

  No

  N/A

• Is the vending area clean (windows clean, floor clean, items stocked)? <br>

  Yes

  No

  N/A

• Is the meeting room/game room clean and free of debris? <br>

  Yes

  No

  N/A

• Are all storage rooms clean, organized and free of debris? <br>

  Yes

  No

  N/A

• Is the laundry room clean and organized? <br>

  Yes

  No

  N/A

• Are dryer lint screens being cleaned and being checked after every shift? <br>

  Yes

  No

  N/A

• Are drying times and temperatures posted for linen/terry? <br>

  Yes

  No

  N/A

• Is the public restroom clean, free of debris and all items stocked? <br>

  Yes

  No

  N/A

• Is the guest laundry facility clean and free of debris? <br>

  Yes

  No

  N/A

• Is the exercise room clean and the equipment in good condition? <br>

  Yes

  No

  N/A

• Is the pool area clean and leave a good 1st impression? (No condensation, low humidity, towels stocked, water clear, correct temperature)<br>

  Yes

  No

  N/A

• Are pool/spa logs up to date and accurate? <br>

  Yes

  No

  N/A

• Is the employee break room clean and in good condition? <br>

  Yes

  No

  N/A

• Are all night audit packs kept in a secured and locked room or cabinet? Are all audit packs 6 months or older sent to the corporate office?<br>

  Yes

  No

  N/A

• ACTION TAKEN

** CAPITAL IMPROVEMENT NEEDS **

• Is there ANYTHING in OUR CONTROL that needs IMMEDIATE attention? <br>

  Yes

  No

  N/A

• Has everything on the Capital "To-Do" list been completed or scheduled to be completed?

  Yes

  No

  N/A

• Are there any Capital Improvement items to be noted? <br>

  Yes

  No

  N/A