Survey - Is eLearning the Future for Training in the Hospitality and Service Industries?

  • Company Background:

  • 1. What is your title within your organisation?

  • 2. What is your highest level of education? (Choose the box below):

  • 3. Does your organisation use elearning currently?

  • 4. How many staff are in your organisation, where you work on a day to day basis? (Choose the box that applies).

  • 5. Rate the culture of Training and Development in your organisation on a scale of 1 - 10, (Where 1 = Not Well Regarded and 10 is Very Highly Regarded).

  • 6. What form of staff training do you normally use? (Choose one answer).

  • Traditional classroom

  • e-Learning

  • Blended Learning (mixture of traditional and elearning)

  • None

Dulann Elearning Course – Pre-course Analysis

  • Before completing your Dulann eLearning course, list any perceived uncertainties you may have had regarding eLearning?

  • Hard to logon to

  • Easy to skip through it without engaging

  • Irrelevant content to my requirements

  • Duration would be too long

  • Not being able to ‘Bookmark’ my page if I had to leave course

  • Uncertain Learning Outcomes

  • Other

  • Which Dulann eLearning course/s did you complete?

  • Infection Control (Covid 19)

  • HACCP and Food Safety

  • Food Safety Essentials

  • Fire Safety

  • Health and Safety Induction

  • Responsible Service of Alcohol

  • Allergen Awareness

  • Did any uncertainties materialise while doing the course?

  • Found it hard to logon.

  • Easy to skip through it without engaging

  • Irrelevant content to my requirements

  • Duration was too long

  • Did not know how to ‘Bookmark’ my page, if I had to leave it

  • Uncertain Learning Outcomes

  • Other

Dulann Elearning Course Post Training Analysis

  • What, if anything, did you learn about eLearning from this Dulann elearning experience?

  • List any challenges you faced about this Dulann eLearning experience:

  • What would make this learning experience better in future?

Future Consideration of Introducing eLearning:

  • 11. On a scale of 1 - 10 (1 is Very Poor and 10 is Excellent rate your thoughts on the benefits of choosing Dulann eLearning for your company:

  • Saves time compared to traditional training courses

  • Saves money on labour costs, Trainers’ fees, meeting rooms

  • Eliminates problem of rostering problems for Traditional Training Sessions

  • Eliminates problems of Trainee no-shows, and associated costs, at Traditional Training sessions

  • Eliminates the burden of compiling training records on Excel sheets as it is done automatically

  • Staff can complete training in company down-time

  • Certificate is immediately available once course is complete

  • Certificate is generated automatically, freeing up Manager’s time

  • All courses are compliant with Irish legislation

  • All courses are standardised for all Trainees

  • Trainees can not skip through the course

  • Trainees can do courses on any mobile device or pc

  • Ensures Trainee engagement

  • Self-paced learning

  • Other

  • 12. On a scale of 1 - 10 (1 is Irrelevant and 10 is Extremely Relevant) rate your thoughts on the possible challenges of choosing Dulann eLearning for your company:

  • Employees need to be computer literate

  • Employees need access to the internet

  • Forces Trainees to absorb all information (may build up resentment).

  • Does not take account of weaker learners / those with additional needs

  • Standard Courses are not site-specific

  • Challenges in getting ‘buy-in’ from fellow managers to roll it out

  • Although more cost effective than traditional training, if trainees are not instructed to engage, can then be expensive

  • Some courses still need a practical assessment for successful completion

  • Other

  • 13. Now, having now completed your course, outline how your opinion of Dulann eLearning has changed: (Scale of 1 – 10, where 1 is Poor and 10 is Excellent)

  • 14. How likely is it that you would recommend a Dulann eLearning course to a colleague or friend? (Scale of 1 – 10, where 1 is Not Recommend and 10 is Strongly Recommend).

  • Any other comments.

  • Thank you very much for taking the time to take a Dulann elearning course and to complete my questionnaire, as part of my Masters Final Project. I would be delighted to follow up with you to share the collated results and to discuss how Dulann elearning courses can benefit you in your job. Sharon Spellman, Dulann.
    sharon.spellman@dulann.com

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