Duty manager

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

• OPEN DUTY MANAGER 5.30am-10.00am:

Open 5:30am

• Turn on centre lights

  Yes

  No

  N/A

• Check DM email & calendar or messages/memos

  Yes

  No

  N/A

• Turn on links at self scanning counter

  Yes

  No

  N/A

• Remove pool vac and put away - if required

  Yes

  No

  N/A

• Remove pool covers (gym staff to assist)

  Yes

  No

  N/A

Open 5:45am

• Check LG pool tests are within health regulations

  Safe

  At Risk

  N/A

• Distribute 2 way radios

  Yes

  No

  N/A

• Check boiler room, with the LG

  Yes

  No

  N/A

• Physically close very locker - listen for the "click" to lock

  Yes

  No

  N/A

• Remove floats from safe

  Yes

  No

  N/A

• Check group fitness kiosk is operating

  Yes

  No

  N/A

• Ensure all areas of the centre are ready to open

  Yes

  No

  N/A

Open 6:00am

• Open centre entry & exit doors

  Yes

  No

  N/A

• Assist CSO to scan through members

  Yes

  No

  N/A

• Check oxygen & defibrillator

  Yes

  No

  N/A

• Write up daily staff positioning worksheet for shift and note breaks required

  Yes

  No

  N/A

• Assist CSO with children bookings

  Yes

  No

  N/A

• Complete plant room check

  Yes

  No

  N/A

• Checklists - spa/sauna, car park, toilets & cardio room

  Yes

  No

  N/A

Open7:00am

• Pull out and check that morning checklists are underway (CSO, LG,Gym)

  Yes

  No

  N/A

• Unlock child care and massage rooms

  Yes

  No

  N/A

• Walk through entire centre and carpal to ensure it is tidy & rubbish free

  Yes

  No

  N/A

• Email previous days checklist to Wayne.brooker@ymca.org.au

  Yes

  No

  N/A

• Rotate lost property. <br>Week 1 to week 2. <br>Week 2 to donation bin.<br>

  Yes

  No

  N/A

• Turn off unnecessary lights (pool, gym, reception & cardio room)

  Yes

  No

  N/A

• Checklists - spa/sauna, car park, toilets & cardio room

  Yes

  No

  N/A

Open 8:00am

• Assist LG to move lane ropes for aqua classes

  Yes

  No

  N/A

• Remove cafe float from safe

  Yes

  No

  N/A

• Cover LG for pool tests

  Safe

  At Risk

  N/A

• Checklists - spa/sauna, car park, toilets & cardio room

  Yes

  No

  N/A

Open 9:00am

• Assist LG to move back lane ropes from aqua aerobics

  Yes

  No

  N/A

• Assist at frontline for peak period (9:15-9:30)

  Yes

  No

  N/A

• Complete plant room check

  Yes

  No

  N/A

• Enter pool tests and plant logs to www.imscomply.com.au/boroondara

  Yes

  No

  N/A

• Checklists - spa/sauna, car park, toilets & cardio room

  Yes

  No

  N/A

• Hand over to coming DM - Please enter any shift comments and sign off checklist below

  Yes

  No

  N/A

• MORNING DUTY MANAGER 10.00am-2.00pm

Morning 10:00am

• Change area warden sign

  Yes

  No

  N/A

• Check DM memos & email

  Yes

  No

  N/A

• Communicate break times secondary responsibilities to staff on duty

  Yes

  No

  N/A

• Count safe and make sure it equals $450

  Yes

  No

  N/A

• Checklists - spa/sauna, car park, toilets & cardio room

  Yes

  No

  N/A

Open 11:00am

• Collect change from lockers and enter into POS

  Yes

  No

  N/A

• Walk through entire center and car park to ensure it is tidy and free of rubbish

  Yes

  No

  N/A

• Checklists - spa/sauna, car park, toilets & cardio room

  Yes

  No

  N/A

Open 12:00pm

• Cover breaks as needed CSO/Gym/LG

  Yes

  No

  N/A

• Cover LG for pool tests

  Safe

  At Risk

  N/A

• Checklists - spa/sauna, car park, toilets & cardio room

  Yes

  No

  N/A

Open 1:00pm

• Pull out and check that checklists are being completed (CSO, LG,Gym)

  Yes

  No

  N/A

• Complete plant room check

  Yes

  No

  N/A

• Thursday only - wheel blue & green bins onto Disraeli st for collection

  Yes

  No

  N/A

• Friday only - collect blue and green bins from Disraeli st and place at back or grassed area

  Yes

  No

  N/A

• Enter pool tests and plant logs to www.imscomply.com.au/boroondara

  Yes

  No

  N/A

• Cover and check CSO Till #1 count. Complete white slip & drop bags into safe

  Yes

  No

  N/A

• Checklists - spa/sauna, car park, toilets & cardio room

  Yes

  No

  N/A

• Hand over to coming DM - Please enter any shift comments and sign off checklist below

  Yes

  No

  N/A

• AFTERNOON DUTY MANAGER 2.00pm-6.00pm

Afternoon 2:00pm

• Change area warden sign

  Yes

  No

  N/A

• Check DM memos & email

  Yes

  No

  N/A

• Check 2 way radio is working, charge if necessary.

  Yes

  No

  N/A

• Cover and check CSO till counts. Complete white slip & drop bags into safe

  Yes

  No

  N/A

• Hand over to coming DM - Please enter any shift comments and sign off checklist below

  Yes

  No

  N/A

Afternoon 3:00pm

• Cover breaks as needed CSO/Gym/LG

  Yes

  No

  N/A

• Cover LG for pool tests

  Safe

  At Risk

  N/A

• Assist LG to turn on slide

  Yes

  No

  N/A

• Check water slide flow (water comes out the holes at the top and flows out the bottom)

  Safe

  At Risk

  N/A

• Check slide connections(water leaks/light between connections, rusty bolts, visible crack)

  Safe

  At Risk

  N/A

• Check integrity of slide tower (rust/corrosion of stairs, fixings or mountings)

  Safe

  At Risk

  N/A

Afternoon 4:00pm

• Pull out and check that checklists are being completed (CSO, LG,Gym)

  Yes

  No

  N/A

• Collect comments and suggestion forms and enter onto spreadsheet. Completed forms placed in Wayne's tray.

  Yes

  No

  N/A

• Checklists - car park, toilets & cardio room

  Yes

  No

  N/A

Afternoon 5:00pm

• Assist reception with peak class periods

  Yes

  No

  N/A

• Complete plant room check

  Yes

  No

  N/A

• Checklists - car park, toilets & cardio room

  Yes

  No

  N/A

• Enter pool tests and plant logs to www.imscomply.com.au/boroondara

  Yes

  No

  N/A

• Hand over to coming DM - Please enter any shift comments and sign off checklist below

  Yes

  No

  N/A

• CLOSE DUTY MANAGER 6.00pm-9.45pm

Close 6:00pm

• Change area warden sign

  Yes

  No

  N/A

• Check DM memos & email

  Yes

  No

  N/A

• Check 2 way radio is working, charge if necessary.

  Yes

  No

  N/A

• Community break times secondary responsibilities to staff on duty

  Yes

  No

  N/A

• Turn on lights as required

  Yes

  No

  N/A

• Wipe staff room table, throw out newspapers, wash and dry dishes & turn off appliances except hot water.

  Yes

  No

  N/A

• Ensure first aid room is neat and tide & bed is clear

  Yes

  No

  N/A

• Checklists - car park, toilets & cardio room

  Yes

  No

  N/A

Close 7:00pm

• All secondary tasks / shift focuses are being completed in all areas - staff on duty are productive and performing to required standards.

  Yes

  No

  N/A

• Cover breaks as needed CSO/Gym/LG

  Yes

  No

  N/A

• Check that CSO has contacted and confirmed opening staff

  Yes

  No

  N/A

• Roof access - ensure door is locked

  Yes

  No

  N/A

• Cover LG for pool tests

  Safe

  At Risk

  N/A

• Checklists - car park, toilets & cardio room

  Yes

  No

  N/A

Close 8:00pm

• Cover final till count #1

  Yes

  No

  N/A

• Child care - ensure external doors and windows are locked

  Yes

  No

  N/A

• Roof access - ensure door is locked

  Yes

  No

  N/A

• Complete plant room check

  Yes

  No

  N/A

• Pant room - ensure back gate and double doors are locked

  Yes

  No

  N/A

• Enter pool tests and plant logs to www.imscomply.com.au/boroondara

  Yes

  No

  N/A

• Checklists - car park, toilets & cardio room

  Yes

  No

  N/A

Close 9:00pm

• Commence close warning announcements

  Yes

  No

  N/A

• Finalize CSO till counts. Complete white slip and drop into safe

  Yes

  No

  N/A

• Place floats in the safe

  Yes

  No

  N/A

• Ensure CSO has settled EFTPOS

  Yes

  No

  N/A

Close 9:15pm

• 9:15pm - Close aquatic area announcement over PA

  Yes

  No

  N/A

• Pool area: secure pool cover auto slave at deep end of pool

  Yes

  No

  N/A

• Pool area: Assist lifeguard to wheel pool covers to shallow end

  Yes

  No

  N/A

• Pool area: Assist LG to use autoclave to place covers on main pool

  Yes

  No

  N/A

• Pool area: Ensure pool hoist has been set to charge, as per LG check list

  Yes

  No

  N/A

• Pool area: Lock exit door 5 (next to spa) & exit 6 (behind slide)

  Yes

  No

  N/A

• Wheel pool vacuum to main pool in front of ramp, plug into power point.- MON, WE'D & FRI

  Yes

  No

  N/A

• Straighten blue hose and connect to power box

  Yes

  No

  N/A

• Turn on vacuum at side (red button) then press round button on top

  Yes

  No

  N/A

• Check boiler room with LG

  Yes

  No

  N/A

• Lock glass sliding doors into pool area. To ensure alarm is not accidentally set off over night

  Yes

  No

  N/A

Close 9:30pm

• Close centre by announcement over PA

  Yes

  No

  N/A

• Turn off and lock center entry glass doors

  Yes

  No

  N/A

• Cafe - ensure door to outdoor seating is locked

  Yes

  No

  N/A

• Health club - ensure emergency exit door is closed

  Yes

  No

  N/A

• Cycle room - ensure fans and lights are switched off

  Yes

  No

  N/A

• Cardio room - lock emergency exit door. Ensure treadmills and fans are switched off.

  Yes

  No

  N/A

• Final walk through of all cubicles and change rooms; check the whole centre is empty

  Yes

  No

  N/A

• Record people counter reading:

  Yes

  No

  N/A

• Advise cleaners that you are leaving and lock entry and reception doors

  Yes

  No

  N/A

• Lock lower car park gate.

  Yes

  No

  N/A

6am-7am

• East

• West

• Lower

• Disabled

• Staff

7am-8am

• East

• West

• Lower

• Disabled

• Staff

8am-9am

• East

• West

• Lower

• Disabled

• Staff

9am-10am

• East

• West

• Lower

• Disabled

• Staff

10am-11am

• East

• West

• Lower

• Disabled

• Staff

11am-12pm

• East

• West

• Lower

• Disabled

• Staff

12pm-1pm

• East

• West

• Lower

• Disabled

• Staff

1pm-2pm

• East

• West

• Lower

• Disabled

• Staff

2pm-3pm

• East

• West

• Lower

• Disabled

• Staff

3pm-4pm

• East

• West

• Lower

• Disabled

• Staff

4pm-5pm

• East

• West

• Lower

• Disabled

• Staff

5pm-6pm

• East

• West

• Lower

• Disabled

• Staff

6pm-7pm

• East

• West

• Lower

• Disabled

• Staff

7pm-8pm

• East

• West

• Lower

• Disabled

• Staff

8pm-9pm

• East

• West

• Lower

• Disabled

• Staff

9pm-10pm

• East

• West

• Lower

• Disabled

• Staff

• Oxygen
  

Oxygen

• Bottle location

  Reception

  First aid room

  Health club

• Volume

• Adult mask

• Child mask

• Staff initial

  Sign

Defibrillator

• Checklist completed

• Add signature

  Sign

6.00am-7.00am

• WET CHANGE ROOM CHECK

WET CHANGE ROOM

• Location

  Male Wet Change Room

  Female Wet Change Room

• Toilet Paper?

  Yes

  No

  N/A

• Soap in dispensers?

  Yes

  No

  N/A

• Shower drain unblocked?

  Yes

  No

  N/A

• Rubbish Clear?

  Yes

  No

  N/A

• Lockers closed?

  Yes

  No

  N/A

• Faults?

  Yes

  No

  N/A

• Staff Member

  Sign

• Time checked

  Date

• DRY/FAMILY/DISABLED CHANGE ROOM CHECK

DRY CHANGE ROOM

• Location

  Female Dry Change

  Male Dry Change

  Family Change Rooms

  Disabled Change Room

• Toilet Paper?

  Yes

  No

  N/A

• Soap in dispensers?

  Yes

  No

  N/A

• Shower drain unblocked?

  Yes

  No

  N/A

• Rubbish Clear?

  Yes

  No

  N/A

• Faults?

  Yes

  No

  N/A

• Staff Member

  Sign

• Time checked

  Date

7.00am-8.00am

• WET CHANGE ROOM CHECK

WET CHANGE ROOM

• Location

  Male Wet Change Room

  Female Wet Change Room

• Toilet Paper?

  Yes

  No

  N/A

• Soap in dispensers?

  Yes

  No

  N/A

• Shower drain unblocked?

  Yes

  No

  N/A

• Rubbish Clear?

  Yes

  No

  N/A

• Lockers closed?

  Yes

  No

  N/A

• Faults?

  Yes

  No

  N/A

• Staff Member

  Sign

• Time checked

  Date

• DRY/FAMILY/DISABLED CHANGE ROOM CHECK

DRY CHANGE ROOM

• Location

  Female Dry Change

  Male Dry Change

  Family Change Rooms

  Disabled Change Room

• Toilet Paper?

  Yes

  No

  N/A

• Soap in dispensers?

  Yes

  No

  N/A

• Shower drain unblocked?

  Yes

  No

  N/A

• Rubbish Clear?

  Yes

  No

  N/A

• Faults?

  Yes

  No

  N/A

• Staff Member

  Sign

• Time checked

  Date

8.00am-9.00am

• WET CHANGE ROOM CHECK

WET CHANGE ROOM

• Location

  Male Wet Change Room

  Female Wet Change Room

• Toilet Paper?

  Yes

  No

  N/A

• Soap in dispensers?

  Yes

  No

  N/A

• Shower drain unblocked?

  Yes

  No

  N/A

• Rubbish Clear?

  Yes

  No

  N/A

• Lockers closed?

  Yes

  No

  N/A

• Faults?

  Yes

  No

  N/A

• Staff Member

  Sign

• Time checked

  Date

• DRY/FAMILY/DISABLED CHANGE ROOM CHECK

DRY CHANGE ROOM

• Location

  Female Dry Change

  Male Dry Change

  Family Change Rooms

  Disabled Change Room

• Toilet Paper?

  Yes

  No

  N/A

• Soap in dispensers?

  Yes

  No

  N/A

• Shower drain unblocked?

  Yes

  No

  N/A

• Rubbish Clear?

  Yes

  No

  N/A

• Faults?

  Yes

  No

  N/A

• Staff Member

  Sign

• Time checked

  Date

9.00am-10.00am

• WET CHANGE ROOM CHECK

WET CHANGE ROOM

• Location

  Male Wet Change Room

  Female Wet Change Room

• Toilet Paper?

  Yes

  No

  N/A

• Soap in dispensers?

  Yes

  No

  N/A

• Shower drain unblocked?

  Yes

  No

  N/A

• Rubbish Clear?

  Yes

  No

  N/A

• Lockers closed?

  Yes

  No

  N/A

• Faults?

  Yes

  No

  N/A

• Staff Member

  Sign

• Time checked

  Date

• DRY/FAMILY/DISABLED CHANGE ROOM CHECK

DRY CHANGE ROOM

• Location

  Female Dry Change

  Male Dry Change

  Family Change Rooms

  Disabled Change Room

• Toilet Paper?

  Yes

  No

  N/A

• Soap in dispensers?

  Yes

  No

  N/A

• Shower drain unblocked?

  Yes

  No

  N/A

• Rubbish Clear?

  Yes

  No

  N/A

• Faults?

  Yes

  No

  N/A

• Staff Member

  Sign

• Time checked

  Date

OPEN DM CHECK

• Cleaners Key

  Yes

  No

  N/A

• Health Suites Key

  Yes

  No

  N/A

• Secure Documents Bin Key

  Yes

  No

  N/A

• Uniform Cupboard

  Yes

  No

  N/A

• Safe Key

  Yes

  No

  N/A

• Roof Access Keys

  Yes

  No

  N/A

• Contractor Keys

  Yes

  No

  N/A

• Confined Spaces/Balance Tank

  Yes

  No

  N/A

• Payroll

  Yes

  No

  N/A

• Lost Property Spare

  Yes

  No

  N/A

• First Aid Cabinet

  Yes

  No

  N/A

• Cupboard in Managers

  Yes

  No

  N/A

• Key Cabinet

  Yes

  No

  N/A

2.00PM DM CHECK

• Cleaners Key

  Yes

  No

  N/A

• Health Suites Key

  Yes

  No

  N/A

• Secure Documents Bin Key

  Yes

  No

  N/A

• Uniform Cupboard

  Yes

  No

  N/A

• Safe Key

  Yes

  No

  N/A

• Roof Access Keys

  Yes

  No

  N/A

• Contractor Keys

  Yes

  No

  N/A

• Confined Spaces/Balance Tank

  Yes

  No

  N/A

• Payroll

  Yes

  No

  N/A

• Lost Property Spare

  Yes

  No

  N/A

• First Aid Cabinet

  Yes

  No

  N/A

• Cupboard in Managers

  Yes

  No

  N/A

• Key Cabinet

  Yes

  No

  N/A

CLOSE DM CHECK

• Cleaners Key

  Yes

  No

  N/A

• Health Suites Key

  Yes

  No

  N/A

• Secure Documents Bin Key

  Yes

  No

  N/A

• Uniform Cupboard

  Yes

  No

  N/A

• Safe Key

  Yes

  No

  N/A

• Roof Access Keys

  Yes

  No

  N/A

• Contractor Keys

  Yes

  No

  N/A

• Cleaners Key

  Yes

  No

  N/A

• Payroll

  Yes

  No

  N/A

• Lost Property Spare

  Yes

  No

  N/A

• First Aid Cabinet

  Yes

  No

  N/A

• Key Cabinet

  Yes

  No

  N/A

• Cupboard in Managers

  Yes

  No

  N/A