Duty Officer Journal

• Document No.

• Prepared by

• Conducted on

  Date

Action Taken

• Select appropriate

  Call Recieved

  Action Taken

  Internal Admin

Call Information

• Time & Date Call Recieved

  Date

• Location when received?

  Office

  Mobile

  Personal

• Type of call

  Appropriate Call

  Inappropriate Call

Inappropriate Call Type

• What was the call in reference to?

  Select Wrong Number Wrong Department/Agency Spam Mental Health

  • Wrong Number
  • Wrong Department/Agency
  • Spam
  • Mental Health

• Was the call returned?

• Is this a repeat offender?

Incident Information

• Does the call relate to a previous, or ongoing incident?

  Yes

  No

• Which Incident? (Use WebEOC naming convention when available)

• Check current WebEOC Incident
  https://webeoc1.capcog.org/eoc7/

• Additional information

Contact Information

• Name

• Telephone Number

• Civilian?

• Agency

Call Information

• Choose all applicable call topics:

  Select EOC Activation SAT Request Shelter Request Conference Call SAR Information Situational Awareness Plan Initiation Aircraft alert

  • EOC Activation
  • SAT Request
  • Shelter Request
  • Conference Call
  • SAR Information
  • Situational Awareness
  • Plan Initiation
  • Aircraft alert

• Summarize call (including relevant contact information):

• Time the call was received?

  Date

• Service Actions

Additional Action

• Choose all applicable service options:

  Select EOC Activation SAT Request Shelter Request Conference Call SAR Information Situational Awareness Plan Initiation Aircraft alert

  • EOC Activation
  • SAT Request
  • Shelter Request
  • Conference Call
  • SAR Information
  • Situational Awareness
  • Plan Initiation
  • Aircraft alert

• Describe any additional actions taken

• Time the service/action was completed?

  Date

Duty Officer actions

• Describe any action taken as the Duty Officer. Create additional statements by selecting the Action button. Use one statement per action

Action Statements

• Type of action taken (select all that apply)

  Select Situational Awarness Meeting/Conference call Reporting Call/Text

  • Situational Awarness
  • Meeting/Conference call
  • Reporting
  • Call/Text

• Describe actions taken

• How long to the action take or how long did you work on the action?

  Select <1 hour 1-2 hours 3-5 hours 6+ hours All day Evening All night

  • <1 hour
  • 1-2 hours
  • 3-5 hours
  • 6+ hours
  • All day
  • Evening
  • All night

• Close out series of actions

Internal Admin

• Are you DO, covering for the DO, or transferring the DO phone?

  DO Week

  Covering

  Transferring

• Was this planned?

• Who are you covering or/transferring to?<br>

  Cummings

  Hawkins

  Hunt

  Swearengin

  Wilson

• How long are you covering?

  Select Overnight Weekend 1-5 hrs 6-12 hrs 12+ hrs 2+ days 1 wk

  • Overnight
  • Weekend
  • 1-5 hrs
  • 6-12 hrs
  • 12+ hrs
  • 2+ days
  • 1 wk

• Briefed of any continuing service needs or incidents?