Audit

Cancellation hierarchy

no label

What is the reason for the cancellation? (NLOS, Building work etc) Please add as much information as possible to justify all actions taken to ensure all was done for the customer. In the event of NLOS, SAT, H&S impossible this document must be completed by a cancellation champion and sent to the TM!

Please add as many relevant pictures as possible.

2nd opinion by? (Please name) ( please add times and any info regarding 2nd opinion)

Select date

Rebooked for SAT? ( Why is the job unable to be completed on the day by any regional SE team?)

Discussed with Team Manager / champion before cancelling? (Please name and what time the call was made and any other relevant information)

Select date
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If you have any ideas on how to improve this document please email mark.kelly3@bskyb.com or aaron.hadley@bskyb.com