East Region LP Store Visit

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Staffing/Fill Rate

• Are all positions currently filled?

  Yes

  No

  N/A

• Is the LP Metrics for Staffing YTD at 95%

  Yes

  No

  N/A

• Is there a Succession Plan for the store?

  Yes

  No

  N/A

• Is the LP Team scheduled appropriately for peak business?

  Yes

  No

  N/A

Development LPA/MLPM/LPM

• Discuss with LPM the performance level of each LPA (Hours per Apprehension)

  Yes

  No

  N/A

• LPAs active/graduated LPA development program

  Yes

  No

  N/A

• Is the LPM actively working current CDP?

  Yes

  No

  N/A

• Ia all on-boarding/training completed for each team member?

  Yes

  No

  N/A

PLC Unit Integrity

• Are negative "On Hand" PLC activations verified by associates for Hardlines Depts?

  Yes

  No

  N/A

• Are only authorized associates changing unit integrity?

  Yes

  No

  N/A

• Is the LPM maintaining an "On Hand" change binder for key departments with research notes?

  Yes

  No

  N/A

• Are zero outs causing negative inventories being researched and communicated to the Store Manager?

  Yes

  No

  N/A

Theft Resolution

• Is the store at YTD Internal Goal?

  Yes

  No

  N/A

• Is the store at YTD External Goal?

  Yes

  No

  N/A

• Are there 3 active investigations open with notes, surveillances, and supporting reports?

  Yes

  No

  N/A

• Are iFind reports, LP Trakker and Transaction Exception reports being worked?

  Yes

  No

  N/A

• Do the current Internal/External case files have all 6 elements of proof?

  Yes

  No

  N/A

• Is the CCTV video of the stop at the door in accordance with policies?

  Yes

  No

  N/A

• Is the Hours per Apprehension posted in the LP office MTD/YTD?

  Yes

  No

  N/A

Safety/Accident Prevention Plan

• Are APP measurements logical and realistic?

  Yes

  No

  N/A

• Are Workers Comp investigations and MARs up to date?

  Yes

  No

  N/A

• Is the unit driving any store specific safety culture programs?

  Yes

  No

  N/A

• Assess and rate the store overall safety culture (1-5)

  One

  Two

  Three

  Four

  Five

Operational

• Is there a Random Jewelry Audit completed each month?

  Yes

  No

  N/A

• Are the Jewelry Audits completed per standard?

  Yes

  No

  N/A

• Are the Jewelry Audits reconciled?

  Yes

  No

  N/A

• Are the Electronics Audits completed per standard?

  Yes

  No

  N/A

• Are the Electronics Audits reconciled?

  Yes

  No

  N/A

• Is the store holding cashiers accountable for cash shortages?

  Yes

  No

  N/A

• Are 3 DSD Audits being completed per week?

  Yes

  No

  N/A

• Is the store researching shortages with the RGC and DRC reports with help tickets?

  Yes

  No

  N/A

• Is the store marking Genco boxes with the store number, document number and ship label?

  Yes

  No

  N/A

• Are the Top Shrink Departments set to the MPS/EAS standards?

  Yes

  No

  N/A

• Is the store completing the DC Carton Detail Program (review 720 claims)?

  Yes

  No

  N/A

Shrink Strategy Action Plan

• Is the Shrink Binder up to date to the standard?

  Yes

  No

  N/A

• Does the SSAP have detailed Root Cause analysis?

  Yes

  No

  N/A

• Does the follow up notes support the measurements on the plan?

  Yes

  No

  N/A

• Is the plan updated with Store Manager (red/green) assessments/notes?

  Yes

  No

  N/A

Store Tour Notes

Top 3 Successes

Top 3 Opportunites

Visit Review

• Store Manager

  Sign

• LPTL/LPM/MLPM

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