Information

  • Cinema

  • Manager(s) conducting review

  • Duty Manager(s)

  • Conducted on

KPI trending

  • SPP (+/- to LY)

  • Hit rate (+/- to LY)

  • VIP (+/- to standard occupancy)

CSI Trending

  • Queues %

  • Toilets %

  • Friendly %

  • Helpful %

OPERATIONAL EXCELLENCE - Easter 2015

  • Peak or Off Peak?

START WITH THE BASICS

  • Car park / exterior bins: clean & litter free / bins empty / no cig ends

  • External film times poster case / Plasma : lit / easy to read / correct print version from vista

  • Entrance : check lighting / clean glass / no damage

  • Overall Sparkle & foyer cleanliness : no clutter / no popcorn spillage - good first impression?

  • POS Stand / Vue Mags full - correct to latest POS planner / mags full?

  • Foyer film promotion - standees : foyer standees - correct for June?

  • ATM check & Plasmas : all working / correct skin - reported if not?

  • HALF TERM PRIORITY* - 3D GLASSES ATM's - 3D glasses not available on ATM's - staff aware of how to guide through process, Customer POS available to help at ATM?

BUILD A SOLID FOUNDATION

  • Toilet check : evidence of toilet checks / clean smell / team awareness of Whiffaway chemicals & frequency of clean

  • CSI & NPS - Team Awareness: Discuss with nearest team member the latest feedback on CSI & NPS?

  • Spill The Beans POS - In prominent locations? Postcards at customer touch points?

  • Toilet Disposables - Check that all soap dispensers are full/ toilet roll holders full/ no spare toilet rolls left lying/ All lights working?

  • Queue busting check : witness queue busting WHO? / Does the duty manager know the walk in flow and times for Queue management

  • Retail Audits Awareness: Staff aware of B&J and Mars audits?

  • All till points open / till sharing in use : appropriate to business level - (how many?) check tills all floated & compliance on till sharing?

  • Promotional T-Shirts : Correct & well presented.

  • Uniform standards : correct uniform & torch, Caps on all customer assistants ?

  • Team Benefits - Check : Staff awareness of myvuebenefits.com/ aware of 40% discount?

  • Daily game plan - effective ? : Are all staff carrying one and can they interpret it?

  • Screen Check / Gate Checks : Frequency of checks appropriate / Manager signature / NVG in use ?

READ THE INSTRUCTIONS....

  • Pricing Changes: POS changed and in place? Staff aware of pricing and supplements changes? (VIP, X-treme etc?)

  • Retail Concessions - High Impact ? : Till mounts (A4 in frame as briefed in BP?) Retail only on A4. No film promo on counter

  • Concessions Counter : Clean - No clutter - No unauthorised POS?

  • Impulse stands - Full & well merchandised to correct planner?

  • Kids Tray & AM Combo : Check use of KIDS AM combo before 11am - Remove all POS after 11am

  • HALF TERM PRIORITY*- KONY Hotdogs: POS in place? Stock appropriate to business levels, staff fully briefed?

  • Nachos: Presentation of warmers, stock sufficient?

  • Check current retail promotions : Is all POS up to date? (See below)

  • Impulse freezers - Check : Running at correct temp (-18 degrees) & fully merchandised to planner ?

  • Foyer fridges & vending : all programs correct - do a spot check

  • Pick n mix : Check presentation full display / clean / labels correct / lights all working?

  • Alcohol only in unbranded chillers : All plannograms correct, do a spot check

  • HALF TERM PRIORITY* - New Alcohol Range: Merchandised and sold as per brief? (Cups and ice)

  • Alcohol signage / Challenge 25 on display : is it clear and obvious to our guest - Our challenge 25 policy

  • HALF TERM PRIORITY* - Hawking - Ready : Look for hawking trolley - is it stocked and ready or already in use?

  • Ben & Jerry - Ice cream visual impact : merchandising of ice creams appealing & inviting to customer

  • Product Yields: Random check for compliance. Does site have poster visible to all staff

OUR HEROES WILL SAVE THE DAY

  • CSI - Team - Friendly : smiling / eye contact / welcoming opening statement

  • CSI - Team - Helpful : Observe a CA - Look for good listening skills / Engaged with customer ?

  • SALES - What are your targets for today?: How are you performing in your sales? Has the cinema retail sales report been communicated (every 2 hours?)

  • SALES - Is up selling evident and effective: Listen Multi-buy UPSELL?

  • SALES - Selling skills on VIP seats ; Witness CA offering an up-sell ?

  • SALES - Family package : Ask a CA - Tell me what is on offer in the family package

  • HALF TERM PRIORITY* - Playbook (Spy) understanding: Ask a CA - Tell me about playbook spy and how to promote

  • HALF TERM PRIORITY* - Meerkat Movies Understanding: Ask a CA - Tell me about Meerkat Movies

  • SALES - Lloyd's Vouchers Understanding: Ask a CA - Tell me about the Lloyd's Vouchers

  • SALES - B&J Toppings : Ask the team how many toppings sold today / observe?

FITTING INTO PLACE.......

  • Kitchen spot check : Clean - no clutter / clean & hygenic

  • Metal Scoops in Ice Bins: Are ice scoops available and in use?

  • Correct food labels : Correct labels in use - Date guides visible & on display in kichen

  • Retail Allergens sheet available: Are staff aware of where it can be found

  • Clean & safe records : Review no gaps that day / week / correct & signed off by GM

  • Fire Walk Records : Review no gaps that day / week / correct & signed off by GM

  • Screen check : Check a screen for tivoli

  • Fire Exits : Clear / clean / no obstructions / physical random spot check required of 2

  • Visual check of fire show list : Check appropriate to level of business

GETTING TECHNICAL

  • HALF TERM PRIORITY* -3D Glasses Sales & Bins: Bins removed and POS in place as per brief?

  • Screen Temperature & sound : comfortable

  • Screen lighting CREDIT OFFSET : house lights up as soon as credits roll

  • HALF TERM PRIORITY* - Auto Gold Spot in place?: Check auto process in place and general awareness

  • Correct pre show: Starts at advertised time - Check lighting<br>

  • Staff in screen / torches : Spot check any screen

  • AD Screenings: Staff understand 'what is AD?' and know which films it is available on.

  • Subtitled screenings: Staff aware of week's subtitled screenings

EXCELLENT PERFORMERS - PHOTOGRAPHS

  • Add media

  • Name

  • Add media

  • Name

  • Add media

  • Name

  • Add media

  • Name

  • Add media

  • Name

  • Name

  • Name

CORRECTIVE ACTIONS & PROMOTIONAL POS

  • Meerkat Movies: POS in place as per brief?

  • Playbook SPY: POS in place as per brief?

  • 3D Glasses sales: POS in place as per brief?

  • Retail: Hotdog & Alcohol: POS in place as per brief?

  • Action points and comments, please number action points

  • Duty Manager signature

  • Signature of marker

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.