EE Central London R19

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Compliance Declaration

• Compliance declaration

  Media

Health & safety checks

• H&S checks

  Media

Welcome

• Is chalkboard displayed with relevant message?

  Yes

  No

  N/A

• Chalkboard

  Media

• Is SFM/queue management in place and operational?

  Yes

  No

  N/A

• Are accessories fully stocked and priced?

  Yes

  No

  N/A

• Accessory wall

  Media

• Is store VM up to date and relevant?

  Yes

  No

  N/A

• Window

  Media

• Phone wall

  Media

• Are staff wearing appropriate uniform and name badges?

  Yes

  No

  N/A

Establishing customer needs?

• Is there proportionate evidence of line checks

  Yes

  No

  N/A

• Is there proportionate evidence of compass printouts?

  Yes

  No

  N/A

• Is there evidence of how many lines a customer has passed for?

  Yes

  No

  N/A

• Are there any customer contact consent forms retained in store for pipeline?<br>

  Yes

  No

  N/A

Show me, let me try

• Are demo handsets charged?

  Yes

  No

  N/A

• Are demo handsets in use?

  Yes

  No

  N/A

Learn something new

• Staff aware of star offers?

  Yes

  No

  N/A

• Staff aware of key sharer plans?

  Yes

  No

  N/A

• Staff aware of P2P offers?

  Yes

  No

  N/A

• Staff aware of tablet offers?

  Yes

  No

  N/A

• Staff aware of THIS WEEK/WEEKEND message?

  Yes

  No

  N/A

Brilliant set up & be there

• Celebrite working?

  Yes

  No

  N/A

• Welcome wallets in use?<br>

  Yes

  No

  N/A

• Staff talking about NPS?<br>

  Yes

  No

  N/A

• Repair laptop in use?

  Yes

  No

  N/A

Store Performance

• RM communication printed out and displayed in back office

  Yes

  No

  N/A

• Team aware of daily run rate target

  Yes

  No

  N/A

• Do the team know what % of workrate KPI's they are on?<br>

  Yes

  No

  N/A

• Team aware of zero sellers in store

  Yes

  No

  N/A

• Who is the stores top performer MTD?

Mystery shop & NPS

• Who was mystery shopped?

• What was the last mystery shop score?

• What 3 actions have come from the mystery shop?

• Bottom NPS performer?

• 3 agreed actions for bottom NPS performer

• Store manager

  Sign