EE passport control visit tool

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

EE way evolution

• I have been issued my passport and am completing the EE way evolution training?

  Yes

  No

  N/A

Make me feel welcome

• I understand that there should always be an Advisor on the podium to greet our customers into store. It is mine and every member of the teams responsibility to ensure this happens?

  Yes

  No

  N/A

• I will always use my name to introduce myself to customers?

  Yes

  No

  N/A

• I will always wear my name badge, without exception?

  Yes

  No

  N/A

• I understand that it is mine and the entire teams responsibility to acknowledge customers within 30 seconds of them entering the store?

  Yes

  No

  N/A

• I know it's mine and the entire teams responsibility to ensure that all customers are greeted within 2 minutes?

  Yes

  No

  N/A

• I will always establish the purpose of the customer visiting the store?

  Yes

  No

  N/A

Understand my needs

• I always establish which network the customer is with?

  Yes

  No

  N/A

• I always ask which devices the customer currently uses?

  Yes

  No

  N/A

• I will always carry out a coverage check and talk positively about our network?

  Yes

  No

  N/A

• I always listen to my customers carefully and summarise their needs?

  Yes

  No

  N/A

Sign off

• Have you gone through the checklist with Store Manager and Advisor?

  Yes

  No

  N/A