EE Pontefract staff monthly audit

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

CHECKLIST, PROOFS, CONTRACTS

• Are all checklist's completed to policy?

  Yes

  No

  N/A

• If no please state why...

• Are all proofs taken in line with company policy?

  Yes

  No

  N/A

• If no please state why...

• Are all contracts filled out with required OFCOM regulations and company policy?

  Yes

  No

  N/A

• If no please state why...

NPS

• Your NPS score MTD is

• If under 75% please state why or any challenges...

• Are you actively promoting NPS to customer in a polite and positive manner

  Yes

  No

  N/A

MYSTERY SHOP

• Are you actively offering signal check, demo and recommending to customers

  Yes

  No

  N/A

PERFORMANCE

• PAYM target

  Select yes no

  • yes
  • no

• UPG target

  Select yes no

  • yes
  • no

• PRE PAY target

  Select yes no

  • yes
  • no

• HBB target

  Select yes no

  • yes
  • no

• CLONE PHONE

  Select yes no

  • yes
  • no

ATTENDANCE

• Days off sick

TRAINING

• Is house training all complete and up to date?

  Yes

  No

  N/A

• Are you actively keeping up to date with all offers, matrix, handsets?

  Yes

  No

  N/A

EXTRA RESPONSIBILIES

• Are you taking on any of the following responsibilities?

• Banking

  Yes

  No

  N/A

• Open/close store

  Yes

  No

  N/A

• Cashing up

  Yes

  No

  N/A

• Stock counts

  Yes

  No

  N/A

• Training/morning brief

  Yes

  No

  N/A

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