Elaf Group MOD Inspection

• Hotel Conducted

• Conducted on

  Date

• Room Inspected

• Prepared by

• Position/Title

• Hotel outside areas are cleaned and garbage bins are cleared

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Hotel has signature fragrance diffused in all public areas (except guest rooms)

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Saudi flag and Elaf fags are placed and in a good condition

  Yes

  No

  N/A

• All associates are aware of the signature perfume and blend

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Hotel flooring is clean and in good condition

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Carpets / floor mats are clean and in good condition

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Hotel walls are clean and in good condition

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Skirting and door frames are clean and in good condition

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Ceiling is clean, without hand-prints and in good condition

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Light fittings are clean, working and in good condition

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Glass windows, mirrors, brasswork are clean and without finger marks or smudges

  Select Yes No N/A

  • Yes
  • No
  • N/A

• All furniture and seating are clean and in good condition

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Used ashtrays are cleared within 10 minutes

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Access hatches in ceiling are clean and free of dirt and finger marks

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Air ducts and vents are free of dirt and finger marks

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Signage is in good order and clearly visible

  Select Yes No N/A

  • Yes
  • No
  • N/A

• All public area house phones are programmed to ring directly into the Operator

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Note pads and pencils are available at each telephone station

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Indoor plants are healthy and dust free

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Operating equipment, such as vacuum cleaners, are never left unattended

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Cords, wet floors and other hazards are not left exposed to guests unless warning signs are present

  Select Yes No N/A

  • Yes
  • No
  • N/A

• A hotel cleaning plan is maintained to check all public areas and updated daily

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Public restrooms are checked on a regular basis; increase frequency during busy periods or events

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Lift landing areas are cleaned and garbage bin are cleared

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Elevators are well polished and cleaned

  Select Yes No N/A

  • Yes
  • No
  • N/A

• A flower arrangement is placed in bathrooms

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Liquid spoap, hand cream, fabric face towels and tissues are placed in all public area batchrooms

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Soap container to be placed next to the sink and the cream dispenser to be placed away from the sink and preferably on a separate table

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Sink counters are always clean and dry

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Adequate toilet paper of good quality provided

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Sanitary bags for the female toilets provided

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Public restroom facilities are free of unpleasant odors

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Cleaning supplies are stored out of sight

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Cleaning frequency record is updated after every cleaning and placed in cleaning supply closet (if available). Record should not be in guest view

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Hooks are provided in all bathroom stalls

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Electric cords are not visible

  Select Yes No N/A

  • Yes
  • No
  • N/A

• All public area floral arrangements are fresh and changed regularly, water is refreshed before it turns cloudy

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Staircases and doors and well repaired and free of any garbage and dirties

  Select Yes No N/A

  • Yes
  • No
  • N/A

Parking Areas

• B1 Parking area clean and free of all unneeded items

  Select Yes No N/A

  • Yes
  • No
  • N/A

• B1 Ceiling lights are working properly and no bulbs are fused

  Select Yes No N/A

  • Yes
  • No
  • N/A

• B1 Car Parking partitions are well paint and marked

  Select Yes No N/A

  • Yes
  • No
  • N/A

• B2 Parking area clean and free of all unneeded items

  Select Yes No N/A

  • Yes
  • No
  • N/A

• B2 Ceiling lights are working properly and no bulbs are fused

  Select Yes No N/A

  • Yes
  • No
  • N/A

• B1 Car Parking partitions are well paint and marked

  Select Yes No N/A

  • Yes
  • No
  • N/A

• B1 Parking area clean and free of all unneeded items

  Select Yes No N/A

  • Yes
  • No
  • N/A

• B1 Ceiling lights are working properly and no bulbs are fused

  Select Yes No N/A

  • Yes
  • No
  • N/A

• B1 Car Parking partitions are well paint and marked

  Select Yes No N/A

  • Yes
  • No
  • N/A

• B2 Parking area clean and free of all unneeded items

  Select Yes No N/A

  • Yes
  • No
  • N/A

• B2 Ceiling lights are working properly and no bulbs are fused

  Select Yes No N/A

  • Yes
  • No
  • N/A

• B1 Car Parking partitions are well paint and marked

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Check-in desk is manned with the appropriate number of associates to handle the fluctuating pattern of guest arrivals and departures

  Select Yes No N/A

  • Yes
  • No
  • N/A

• All areas of the Guest Reception desk are clean, neat and tidy

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Lighting in the lobby to be at the correct brightness depending on the time of day

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Associate greets the guest, provides a warm welcome with a smile and making eye contact

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Elaf first guests are well welcomed and directed to duty manager desk

  Yes

  No

  N/A

• All telephones set to ring at the minimum volume at guest reception

  Select Yes No N/A

  • Yes
  • No
  • N/A

• All corporate certificates and marketing program memos to be up to date and available to the associate

  Select Yes No N/A

  • Yes
  • No
  • N/A

• At least one screen is placed on the reception desk, looping Elaf and Joudyan offers video

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Hotel flyers are placed in flyer stand only, flyers are not fanned out or opened on the table

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Guests approaching front desk are immediately acknowledged by establishing eye contact, smiling and greeting using the guest’s name (if known).

  Select Yes No N/A

  • Yes
  • No
  • N/A

• If the associate is assisting another guest, they positively acknowledge the guest with hand or facial gestures within 30 seconds of the guest approaching the desk

  Select Yes No N/A

  • Yes
  • No
  • N/A

• When more than one guest is queuing, waiting guests are acknowledged by the lobby hostess/ guest relations agent and informed that someone will assist them shortly

  Select Yes No N/A

  • Yes
  • No
  • N/A

• All employees in uniform or the traditional Saudi attire for Saudi nationals*

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Staff is recognizable by name-tags or position tags in Arabic and English

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Luggage room is well cleaned and arranged with guest stuffs

  Yes

  No

  N/A

• All restaurants floor in a good condition and well cleaned

  Select Yes No N/A

  • Yes
  • No
  • N/A

• table and chairs are well repaired and in a good condition

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Food stations are well prepared with all hygiene products.

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Staff is well presented with clean uniform and name tags.

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Tables cloth and chairs cover are well cleaned and set up

  Select Yes No N/A

  • Yes
  • No
  • N/A

• All cutleries are cleaned and completed in all areas

  Yes

  No

  N/A

• “Do Not Disturb” sign / tag, where there is no “Do Not Disturb” button / light. If a tag is being used, it should be clean, without any bends or marks

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Guest Room Emergency Evacuation Plan affixed to the back of the guest room door

  Select Yes No N/A

  • Yes
  • No
  • N/A

• In room electrical, lighting and temperature control standards is maintained e.g. bright and appropriate lighting is in place, no fluorescent light bulbs are in use

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Doorknob breakfast menu or QR code to be placed in the desk or night stand drawer or on a hook near the door

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Guest room to have 2 types of reading materials (excluding Islamic reading materials) OR QR code instead placed on the coffee table.

  Select Yes No N/A

  • Yes
  • No
  • N/A

• The room includes smart TV screen

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Complementary room F&B amenities are a minimum of 2 sachets of Nescafe instant coffee, 2 bags of English breakfast tea, green tea, 2 sachets of coffee creamer; Four sachets of white, brown sugar and equal or sweetner, Kettle 1.5 liter, and two bottles of water (Elaf branded)

  Select Yes No N/A

  • Yes
  • No
  • N/A

• A mini bar is built into an alcove, structure or into furnishings; not freestanding

  Select Yes No N/A

  • Yes
  • No
  • N/A

• The mini-bar food selection include 03 mini-bar selections of locally made dates and chocolates,

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Flowers and other amenities are placed as per guest VIP status

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Electrical and telephone cords to be neatly arranged

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Fully encased mattress with zipper

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Extra blanket and 1 pillow to be placed in the wardrobe in a storage bag

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Pillow protector case (100% cotton and no metal zipper)

  Select Yes No N/A

  • Yes
  • No
  • N/A

• The bedside note pad is placed with a pencil inside the holder (matching the remote-control holder)

  Select Yes No N/A

  • Yes
  • No
  • N/A

• The bed setup standard includes: mattress, mattress cover/protector, 1 bottom sheet, 1 top sheet, 1 duvet, 1 duvet cover, 2 pillows per guest, 4 pillows per king bed, 2 pillows per twin bed.

  Select Yes No N/A

  • Yes
  • No
  • N/A

• A pillow menu available (only for 4 and 5-star hotels):a minimum of 5 types are available and delivered by housekeeping on request - body pillow, neck support, cherry stone, feather, spelt with lavender, non-allergic, synthetic, child pillow, memory foam and bathtub pillow

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Closet contains ( 2 fabric laundry bag, 2 laundry cards, 1 sewing kit, 1 shoe shine sponge or shoe mitt)

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Hangers in the closet are ( bathroom where at least 2 garments can be hung with at least two coat hangers, at least 5 hangers of 2 types, uniform hangers min 5 male / 5 female). (metal hangers are not to be used)

  Select Yes No N/A

  • Yes
  • No
  • N/A

• There is a one luggage rack

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Safe contains instruction sin Arabic and English

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Clean and functional iron and ironing board are arranged in the closet

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Fresh slippers for both male and female guests are neatly arranged

  Select Yes No N/A

  • Yes
  • No
  • N/A

• There is a prayer mat

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Hotel Compendium available electronically / printed

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Guest room compendium is available in Arabic and English and designed as per Brand Guidelines

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Desk area is kept clear and spotlessly clean

  Select Yes No N/A

  • Yes
  • No
  • N/A

• There is a dust-resistant wastebasket with liner, non-plastic

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Items on the desk are lamp, telephone and call rate information displayed (where required by local regulation)

  Select Yes No N/A

  • Yes
  • No
  • N/A

• There is a notepaper and branded pen

  Select Yes No N/A

  • Yes
  • No
  • N/A

• The telephone faceplate has the following: hotel address and telephone number, guest room number, dialing instructions. And the telephone has speed dials to operatior, in-room dining and voicemail.

  Yes

  No

  N/A

• “Do Not Disturb” sign / tag, where there is no “Do Not Disturb” button / light. If a tag is being used, it should be clean, without any bends or marks

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Guest Room Emergency Evacuation Plan affixed to the back of the guest room door

  Select Yes No N/A

  • Yes
  • No
  • N/A

• In room electrical, lighting and temperature control standards is maintained e.g. bright and appropriate lighting is in place, no fluorescent light bulbs are in use

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Doorknob breakfast menu or QR code to be placed in the desk or night stand drawer or on a hook near the door

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Guest room to have 2 types of reading materials (excluding Islamic reading materials) OR QR code instead placed on the coffee table.

  Select Yes No N/A

  • Yes
  • No
  • N/A

• The room includes smart TV screen

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Complementary room F&B amenities are a minimum of 2 sachets of Nescafe instant coffee, 2 bags of English breakfast tea, green tea, 2 sachets of coffee creamer; Four sachets of white, brown sugar and equal or sweetner, Kettle 1.5 liter, and two bottles of water (Elaf branded)

  Select Yes No N/A

  • Yes
  • No
  • N/A

• A mini bar is built into an alcove, structure or into furnishings; not freestanding

  Select Yes No N/A

  • Yes
  • No
  • N/A

• The mini-bar food selection include 03 mini-bar selections of locally made dates and chocolates,

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Flowers and other amenities are placed as per guest VIP status

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Electrical and telephone cords to be neatly arranged

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Fully encased mattress with zipper

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Extra blanket and 1 pillow to be placed in the wardrobe in a storage bag

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Pillow protector case (100% cotton and no metal zipper)

  Select Yes No N/A

  • Yes
  • No
  • N/A

• The bedside note pad is placed with a pencil inside the holder (matching the remote-control holder)

  Select Yes No N/A

  • Yes
  • No
  • N/A

• The bed setup standard includes: mattress, mattress cover/protector, 1 bottom sheet, 1 top sheet, 1 duvet, 1 duvet cover, 2 pillows per guest, 4 pillows per king bed, 2 pillows per twin bed.

  Select Yes No N/A

  • Yes
  • No
  • N/A

• A pillow menu available (only for 4 and 5-star hotels):a minimum of 5 types are available and delivered by housekeeping on request - body pillow, neck support, cherry stone, feather, spelt with lavender, non-allergic, synthetic, child pillow, memory foam and bathtub pillow

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Closet contains ( 2 fabric laundry bag, 2 laundry cards, 1 sewing kit, 1 shoe shine sponge or shoe mitt)

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Hangers in the closet are ( bathroom where at least 2 garments can be hung with at least two coat hangers, at least 5 hangers of 2 types, uniform hangers min 5 male / 5 female). (metal hangers are not to be used)

  Select Yes No N/A

  • Yes
  • No
  • N/A

• There is a one luggage rack

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Safe contains instruction sin Arabic and English

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Clean and functional iron and ironing board are arranged in the closet

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Fresh slippers for both male and female guests are neatly arranged

  Select Yes No N/A

  • Yes
  • No
  • N/A

• There is a prayer mat

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Hotel Compendium available electronically / printed

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Guest room compendium is available in Arabic and English and designed as per Brand Guidelines

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Desk area is kept clear and spotlessly clean

  Select Yes No N/A

  • Yes
  • No
  • N/A

• There is a dust-resistant wastebasket with liner, non-plastic

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Items on the desk are lamp, telephone and call rate information displayed (where required by local regulation)

  Select Yes No N/A

  • Yes
  • No
  • N/A

• There is a notepaper and branded pen

  Select Yes No N/A

  • Yes
  • No
  • N/A

• The telephone faceplate has the following: hotel address and telephone number, guest room number, dialing instructions. And the telephone has speed dials to operatior, in-room dining and voicemail.

  Yes

  No

  N/A

• Associate engaged the guest in conversation and and makes them feel like family

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Associate delivers personalized service during the interaction

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Associate does not decline requests without offering alternatives

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Associate shows attentive listening, genuine care and remains polite throughout the conversation

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Cafeteria table and chairs are well repaired and in a good condition

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Cafeteria flooring is cleaned and well smelled

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Food taste and presentation are good and satisfied

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Hospitality area is cleaned and well prepared with tea and coffee amenities.

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Plates, trays and cutleries are cleaned and in good condition.

  Yes

  No

  N/A