Elizabeth Cooper Area Store Inspection

• Location

• Conducted on

  Date

• Location
  Address

First Impression

• Is the parking lot clean

  Yes

  No

  N/A

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• Is the outside clear of donations?

  Yes

  No

  N/A

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• Is the parking lot clear of buggies

  Yes

  No

  N/A

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• Are the windows and doors clean

  Yes

  No

  N/A

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• Are the door matts clean?

  Yes

  No

  N/A

Salesfloor

• Is the sales floor set for the current season?

  Yes

  No

  N/A

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• Are the glass showcases full, fresh and nicely merchandised?

  Yes

  No

  N/A

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• Is the wares department organized, full and fresh?

  Yes

  No

  N/A

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• Are the toppers full, fresh and nicely merchandised?

  Yes

  No

  N/A

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• Is the store signage correct? Prices points, Return Policy posted?

  Yes

  No

  N/A

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• Are the clothing racks full, fresh and organized by size and color?

  Yes

  No

  N/A

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• Are the shoes clean, full, and fresh?

  Yes

  No

  N/A

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• Are the shoe racks colorized and organized by type?

  Yes

  No

  N/A

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Production area

• Is the production room set up properly? Does it flow?

  Yes

  No

  N/A

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• Is the production room, neat, clean and safe?

  Yes

  No

  N/A

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• Does the breakdown table have only necessary items for breakdown on table?

  Yes

  No

  N/A

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• Are all donation breakdown signs posted. Is the Mission, Values and Guiding principles posted?

  Yes

  No

  N/A

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• Is the system being worked properly? With dandux, totes, bins and Gaylord's?

  Yes

  No

  N/A

• Do the hangers know their daily goals?

  Yes

  No

  N/A

• Is each hanger using their own hang sheet?

  Yes

  No

  N/A

• Is a member of the management team verifying the clothing racks going to the salesfloor?

  Yes

  No

  N/A

Ecom and Shopgoodwill

• Are all books and audio video being scanned?

  Yes

  No

  N/A

• Are acceptable scanned books labeled and placed in tote with the correct shipping label?

  Yes

  No

  N/A

• Are the Unaccepted books placed in a Gaylord or sold on the salesfloor?

  Yes

  No

  N/A

• Is the store sending at least 20 items a week to Shopgoodwill ?

  Yes

  No

  N/A

• Is the store labeling all items placed in a tote for Shopgoodwill and using the inventory sheet on the inside of the tote.

  Yes

  No

  N/A

Customer Service

• Are the donors being greeted friendly and within 10 seconds?<br>

  Yes

  No

  N/A

• Are the donors being given a receipt and thanked for helping the mission?

  Yes

  No

  N/A

• Are the cashiers asking for DHC round up?

  Yes

  No

  N/A

• Are customers being greeted friendly within 10 seconds?

  Yes

  No

  N/A

• Is the store free of customer complaints this month? If not what was the nature of the complaint.

  Yes

  No

  N/A

• Are all customers being given a receipt for their purchase?

  Yes

  No

  N/A

• Are all employees in Goodwill proper uniform?

  Yes

  No

  N/A

Housekeeping and Facilites

• Are the fixtures and sales floor free of dust?

  Yes

  No

  N/A

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• Has the sales floor been swept and mopped?

  Yes

  No

  N/A

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• Is the break room clean?

  Yes

  No

  N/A

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• Are the bathrooms clean and stocked?

  Yes

  No

  N/A

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• Is the office clean and organized?

  Yes

  No

  N/A

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• Is the cash wrap clean and dust free?

  Yes

  No

  N/A

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• Have all the facility issues been addressed? If not what needs to be completed?

  Yes

  No

  N/A

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Safety

• Is the store in compliance with all safety meetings, inspections and drills?

  Yes

  No

  N/A

• Does the store have all required items in their safety corner?

  Yes

  No

  N/A

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• Are all totes stacked no less than two high and no more than four?

  Yes

  No

  N/A

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• Does the store have a red can for hazardous waste?

  Yes

  No

  N/A

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• Does the store have a light bulb box?

  Yes

  No

  N/A

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• Are all aisle ways clear and free of items on the floor?

  Yes

  No

  N/A

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• Are all fire exits clear?

  Yes

  No

  N/A

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• Are all fire extinguishers clear and free of items within a 3 ft section?

  Yes

  No

  N/A

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IT and Equipment

• Has the manager entered all IT issues in support 2020

  Yes

  No

  N/A

• Has all IT issues been completed? If not what still needs to be addressed?

  Yes

  No

  N/A

• Are all of the registers working properly?

  Yes

  No

  N/A

• Do the store phones work?

  Yes

  No

  N/A

Security

• Is the manager doing deposits every day or before the truck comes to pick them up?

  Yes

  No

  N/A

• Are the start up funds being secured in the safe at closing?

  Yes

  No

  N/A

• Are the cameras / dvr working properly?

  Yes

  No

  N/A

• Are two people entering the building together?

  Yes

  No

  N/A

Paper Work Audit

• Has all loose coin or donated money been donated at the register.

  Yes

  No

  N/A

• Have all employee purchase logs and tax exempt logs been turned in with monthly files?

  Yes

  No

  N/A

• Has the monthly paperwork been organized for end of month?

  Yes

  No

  N/A

Human Resources

• Is the manager keeping a communication log book and management signing to acknowledge?

  Yes

  No

  N/A

• Is the store holding weekly staff meetings?

  Yes

  No

  N/A

• Did the Area manager receive monthly store meeting minutes?

  Yes

  No

  N/A

Quotas

• Is store making budget?

  Yes

  No

  N/A

• Are employee's aware of the daily goals and contests? Are all members displaying team effort?

  Yes

  No

  N/A

• Are quotas and contests being posted? With the most recent information.

  Yes

  No

  N/A

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• Is the stores percentage beating last years sales? <br>

  Yes

  No

  N/A

• Is the store receiving 1% of sales in DHC round up? What is the percent of round ups to sales?

  Yes

  No

  N/A

• Are donations up at least 5% If not what percent are donations compared to LY

  Yes

  No

  N/A

• Is production being met at least 90% of quota? If not what is production percentage?

  Yes

  No

  N/A

• Area Manager:

  Sign

• Store Management:

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