EMEAA - QUALITY SELF EVALUATION 2023 - QCI

Title Page

Site conducted
HOLIDEX Code
Hotel Name
Contact Phone/Fax Number
Contact Email
Visit Type
Date Audit Conducted
Person Completing
Location

Pre-Walk Through

Instructions:
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1. Answer all the questions provided below.
2. Add photos and notes by clicking on the paperclip icon, if applicable.
3. To add a Corrective Action click on the paperclip icon then "Add Action", provide a description, assign to a member, set priority and due date.
4. Complete audit by providing digital signature.
5. Share your report by exporting as PDF, Word, Excel or Web Link.

PRE-WALK THROUGH

Does this property have a Beverage Outlet / Bar?
Does this property have a Business Center?
Does this property have Changing Rooms?
Does this property have Exterior Stairwells?
Does this property have a Guest Club Lounge?
Does this property have a Pool?
Does this property have a Pre-function Space?
Does this property have Retail Space?
Does this property have a Sauna?
Does this property have a Service Corridor?
Does this property have a Shuttle?
Does this property have a Spa?
Does this property have a Steam Room?
Does this property have a Whirlpool?
Does this property have a vending area?
Does this property have a Fitness/Gym?

ENERGY CONSERVATION MEASURES

Has your hotel implemented LEDs across all internal lights?
Has your hotel implemented LEDs across all external lights?
Do all showers have a flow rate below 9.5 litres per minute?
Do all taps in wash basins have a flow rate below 6 litres per minute?
Has your hotel implemented demand based kitchen ventilation?
Has your hotel implemented modulating fresh air rates in large public spaces?
Has your hotel added Variable Speed Drives (VSDs) to its air handling units?
Do you use a pool cover for your indoor or outdoor pool?

Employee Areas

EMPLOYEE AREAS

Back Office: 798 - General Managers, hotel leaders, and colleagues must complete the following: -(798) Crowne Plaza brand service training and service training within 30 days when joining as a new employee (or a returning employee with a break greater than 12 months). -Crowne Plaza brand service training includes: Crowne Plaza Brand Orientation and Crowne Plaza Dare to Connect Brand Experience Training. IHG orientation and service training includes: Welcome to IHG, Loyalty at IHG, True Hospitality Service Skills and IHG Problem Handling v2.
Back Office: 1013065 - The following documented inspections must be completed as directed by the IHG® Way of Deep Clean and Preventative Maintenance programmes (1013065): -Guest room preventative maintenance completed four times per year on each guest room (1014094). -Deep Clean checklists completed two times per year in each guest room (1014095).
Back Office: 1014101 - All management colleagues must complete the IHG® Way of Clean Programme training as follows: [1014101] -The Director of Housekeeping / Executive Housekeeper or equivalent must complete the IHG® Way of Clean 5S Cleaning Program eLearning within 14 days of employment [1014102] -General Managers, Deputy General Managers, Hotel Experience Champions and Head of Department staff must complete IHG® Culture of Clean Implementation training within 14 days of employment [1014106] -IHG Culture of Clean Implementation - General Managers, Deputy General Managers, Hotel Experience Champions and Head of Department staff must complete any new or updated training within 14 days [1014107] -IHG® Way of Clean Programme Recertification must be completed every 12 month [1014108] Training must be completed via MyLearning [1014109]
Back Office: 1014112 - All non-management housekeeping colleagues (in-house or outsourced) must complete the IHG® Way of Clean Programme training as follows: [1014112] • Within 14 days of employment [1014114] • IHG® Way of Clean Programme Recertification must be completed every 12 month [1014115] • Classroom training and/or on the job training is permitted [1014116] Training completion records must be kept in paper or digital format, including the records of housekeepers not employed directly by the hotel [1014120]
Back Office: 1013075 - The following guest room cleaning products must be used as directed by the IHG® Way of Clean Programme: [1013075] • Multi-surface disinfectant and cleaner [1013076] • Bathroom disinfectant and cleaner [1013077] • Glass cleaner [1013078] • Odor neutralizer [1013079] • Floor cleaner [1013080] . Chemicals and/or bottle labels utilized must be color coded to align with microfiber cloths used to avoid cross contamination [1013083] • All products must comply with the approved product specifications [1013088]
Back Office: During the Quality Evaluation walk through, did the hotel have a Crisis Management Plan? (QE-55915)
Back Office: During the Quality Evaluation walk through, did the hotel have a Fire Emergency and Evacuation Plan? (QE-55945)
Back Office: During the Quality Evaluation walk through, were you able to confirm that evacuation drills are held every six months? (QE-55952)
Back Office: During the Quality Evaluation walk through, did the hotel have at least one colleague trained in first-aid on duty at all times? (QE-55926)
Back Office: During the Quality Evaluation walk through, did you see that food safety audits were conducted by a Qualified Person? (QE-476072)
The Back Office structure and fixtures must be clean. (716-1)
The Back Office structure and fixtures must be well maintained. (716-2)
The Break Room/Canteen furniture and accessories must be clean. (833-5)
The Break Room/Canteen furniture and accessories must be well maintained. (833-6)
The Break Room/Canteen structure and fixtures must be clean. (833-7)
The Break Room/Canteen structure and fixtures must be well maintained. (833-8)
The Housekeeping/Laundry furniture and accessories must be clean. (716-3)
The Housekeeping/Laundry furniture and accessories must be well maintained. (716-4)
The Housekeeping/Laundry structure and fixtures must be clean. (716-5)
The Housekeeping/Laundry structure and fixtures must be well maintained. (716-6)
The Kitchen/Pantry furniture and accessories must be clean. (716-7)
The Kitchen/Pantry furniture and accessories must be well maintained. (716-8)
The Kitchen/Pantry structure and fixtures must be clean. (716-9)
The Kitchen/Pantry structure and fixtures must be well maintained. (716-10)
The Lockers/Restroom furniture and accessories must be clean. (833-1)
The Lockers/Restroom furniture and accessories must be well maintained. (833-2)
The Lockers/Restroom structure and fixtures must be clean. (833-3)
The Lockers/Restroom structure and fixtures must be well maintained. (833-4)
The Maintenance Area furniture and accessories must be clean. (716-11)
The Maintenance Area furniture and accessories must be well maintained. (716-12)
The Maintenance Area structure and fixtures must be clean. (716-13)
The Maintenance Area structure and fixtures must be well maintained. (716-14)
The Storage Area structure and fixtures must be clean. (716-15)
The Storage Area structure and fixtures must be well maintained. (716-16)
The Service Corridor structure and fixtures must be clean. (716-17)
The Service Corridor structure and fixtures must be well maintained. (716-18)

Exterior

EXTERIOR

♦ BUILDING/FAÇADE

The Building/Façade structure and fixtures must be clean. [716-92]
The Building/Façade structure and fixtures must be well maintained. [716-93]

♦ GROUNDS & LANDSCAPING

Gardens and landscaping must be free from litter [127-1]
Gardens and landscaping must be well presented [127-2]

♦ PARKING AREA

During the Quality Evaluation walk through, were doors used by guests from the car park area into interior guest room corridors access controlled? (QE-56212)
During the Quality Evaluation walk through, was access for lifts that go from basement car park to guest room floors access controlled? (QE-56755)
Car park must be clean. [716-94]
Car park must be well maintained. [716-95]

♦ MAIN ENTRANCE

Main entrance furniture and accessories must be clean. [112-1]
Main entrance furniture and accessories must be well maintained. [112-2]
Main entrance structure and fixtures in must be clean. [112-3]
Main entrance structure and fixtures in must be well maintained. [112-4]

♦ SIDEWALKS/WALKWAYS

The Sidewalks/Walkways must be clean. [716-19]
The Sidewalks/Walkways must be well maintained. [716-20]

♦ SIGNAGE AND FLAGS

The External Signage and Flags must be clean. [134-1]
The External Signage and Flags must be well maintained. [134-2]

♦ EXTERIOR STAIRWELLS

The Exterior Stairwells structure and fixtures must be clean. (716-80)
The Exterior Stairwells structure and fixtures must be well maintained. (716-81)

Food & Beverage

478 - The food outlet(s) must comply with the minimum opening and closing times. (478) •Breakfast must be a minimum of four hours between 05:00 to 12:00. (59695) •Dinner must be for a minimum of three hours, between 17:00 to 01:00. (59697) •In-Room dining/ Room Service must operate for 24 hours, seven days a week. (61054)
53427 - Guests must have access to complimentary plain, chilled water. (53427) •Must be visible and easily accessible in a minimum of one public area of the hotel. (53429)
861052 - Only biodegradable drinking straws can be used throughout the hotel. (861052)
1093115 - The following coffee options must be available upon guest request and served to the table: (1093115) •Cappuccino (1093116) •Latte (1093117) •Black coffee (1093118) •Espresso (1093122) •Macchiato (1093123) •Flat White (1093124)
The Beverage Outlet furniture and accessories must be clean. (45425-1)
The Beverage Outlet furniture and accessories must be well maintained. (45425-2)
The Beverage Outlet structure and fixtures must be clean. (45425-3)
The Beverage Outlet structure and fixtures must be well maintained. (45425-4)

FOOD OUTLET

The Food Outlet furniture and accessories must be clean. (45425-5)
The Food Outlet furniture and accessories must be well maintained. (45425-6)
The Food Outlet structure and fixtures must be clean. (45425-7)
The Food Outlet structure and fixtures must be well maintained. (45425-8)

♦BREAKFAST

59795 - A live cooking egg station is required and must offer: (59795) •Fried eggs (59797) •Poached eggs (59798) •Scrambled eggs (59799) •Boiled eggs (59800) •Omelette (59801) •Egg menu must be displayed at the live cooking egg station (195048) •A minimum of six ingredients must be available for omelettes (581094)
1123512 - Breakfast and dinner must be available in a full-service restaurant seven days a week and must include: [1123512] New • Child’s portions or a separate children’s menu must be provided [1123513] New • A minimum of one vegetarian option [1123514] New • Healthy and fresh food options [1123515] New • Hot and Cold options [1123516] New • The breakfast buffet must be stocked until the end of the advertised breakfast service time [1123517] New • Popular internationally recognised dishes must be provided [1123518] New • Coffee machine on buffet for guest use is not permitted [1123519] New . For guests not using the buffet, colleagues must bring menus to the table and tell guests about any specials [1123520] New • Breakfast in the full-service restaurant must include a buffet and à la carte options [1123521] New • Child’s portions or a separate children’s menu must be provided [1123522]

Guest Floors

GUEST FLOORS

♦ GUEST FLOOR STAIRWELLS

- During the Quality Evaluation walk through, storage was not observed in the Emergency Egress Stairwells. (QE-56317)
The Guest Floor Stairwells structure and fixtures must be clean. [716-78]
The Guest Floor Stairwells structure and fixtures must be well maintained. [716-79]

♦ GUEST CORRIDOR

During the Quality Evaluation walk through, was emergency egress possible through exit doors at all times? (QE-56058)
The Guest Corridor furniture and accessories must be clean. [716-70]
The Guest Corridor furniture and accessories must be well maintained. [716-71]
The Guest Corridor structure and fixtures must be clean. [716-72]
The Guest Corridor structure and fixtures must be well maintained. [716-73]

Guest Rooms

Guest Room 1

Guest Room No:

♦ BATH ZONE

Does this room/suite have Refreshment Zone/Kitchenette?
1047049 - All guest bathrooms must use IHG®-approved bulk amenities. The following must be provided: [1047049] New -Where an extended range of bathroom amenities is provided (in Premium/ Club guest rooms and suites), these must only include items from the brand-approved bulk amenity range. [1120410] New -The liquid in the refillable bulk amenity bottles must be disposed of and not transferred to other bottles for re-use [1123612] New • All room types must stock the same amenity brand [1123630] • One bottle of hand wash [1045084] • One bottle of shower gel [1045085] • One bottle of shampoo [1045086] • One bottle of hand/ body lotion [1046114] • One bottle of hair conditioner [1046115] • Bar soap must either be provided in the guest room bathroom or made available on request [1049086] All bulk amenity bottles must be installed as instructed in the Bulk Amenity Program - Installation, Cleaning and Maintenance Guide [1045087] For bathrooms with a shower and separate bath, a minimum of one shower gel is required by the bath [1045088] • The refillable program must be adopted (ie bottles should be refilled once the contents are depleted). IHG Operational approval must be obtained if choosing to adopt the replaceable program (ie where bottles are replaced once the contents are depleted) [1045090] • The amenity must be chosen from the IHG® brand-approved list of bulk amenity products [1046103] Bulk Amenity Brand List All bulk amenity bottles must be cleaned as instructed in the Bulk Amenity Program - Installation, Cleaning and Maintenance Guide [1047066] All bulk amenity bottles must be re-filled/ replaced and displayed as instructed in the Bulk Amenity Program - Installation, Cleaning and Maintenance Guide [1047067] Update Bottles must be replaced two times per year, or when the bottles are showing wear and tear, whichever is the sooner [1047068] Bulk amenities must either be provided in a brand-approved, wall-mounted fixture, or in a brand approved, tamper-resistant, free-standing bulk amenity bottle or fixture [1049084] New • It is advised that all bulk amenity bottles and pumps are replaced every 90 days. [1123613]
1124373 - Towels or amenities requested must be provided within 15 minutes. (1124373)
The Bath Zone furniture and accessories must be clean. (716-106)
The Bath Zone furniture and accessories must be well maintained. (428-2)
The Bath Zone structure and fixtures must be clean. (716-107)
The Bath Zone structure and fixtures must be well maintained. (428-1)

♦ BED ZONE

The Bed Zone furniture and accessories must be clean. [716- 108]
The Bed Zone furniture and accessories must be well maintained. [428-4]
All mattresses and bed bases must be clean, stain-free. [281-1]
All mattresses and bed bases must be well maintained at all times. [281-2]
Bedding must be free from visible stains and clean. [310-1]
Bedding must be well maintained. [310-2]

♦Living Zone

64913 - Minimum two complimentary bottles of water must be provided in each guest room. (64913)
During the Quality Evaluation walkthrough, were secondary devices fitted to limit initial opening of the door opening onto a balcony area? (QE-56523)
During the Quality Evaluation walkthrough, was a diagram showing the emergency exit path to the nearest emergency exit displayed on the room side of the guest room door? (QE-56052)
The Living Zone furniture and accessories must be clean. [716- 109]
The Living Zone furniture and accessories must be well maintained. [428-5]
The Living Zone structure and ﬁxtures must be clean. [716-110]
The Living Zone structure and ﬁxtures must be well maintained. [428-6]
Expendable items must be clean. [23464-1]
Expendable items must be well maintained. [23464-2]

♦Wardrobe Zone

The Wardrobe Zone furniture and accessories must be clean. [716-111]
The Wardrobe Zone furniture and accessories must be well maintained. [428-7]
The Wardrobe Zone structure and ﬁxtures must be clean. [716- 112]
The Wardrobe Zone structure and ﬁxtures must be well maintained. [428-8]

♦Work & Entertainment Zone

The Work & Entertainment Zone furniture and accessories must be clean. [716-113]
The Work & Entertainment Zone furniture and accessories must be well maintained. [428-11]

Meeting Events

♦PRE-FUNCTION SPACE

The Pre-Function Space furniture and accessories must be clean. (38590.3)
The Pre-Function Space furniture and accessories must be well maintained. (716-98)
The Pre-Function Space structure and fixtures must be clean. (38590.4)
The Pre-Function Space structure and fixtures must be well maintained. (716-99)

♦MEETING SPACE

953072 - Meeting rooms and facilities must be kept presentable at all times, even when not in use by guests.(953072)
17044 - A designated Crowne Plaza Meetings Director must be in place. (17044)
58973 - Meeting table set up must be as follows: [58973] • Minimum one A4 sized note pad per delegate [58974] • One pen per delegate [58975] • Wrapped confectionery (hard candies or mints) [58976] • Water must be provided for delegates within the room [58977] • A4 notepad must have a minimum of 10 pages. [70407]
58944 - Meeting room supplies must be available for all business meetings and include: [58944] • Flip chart [58945] • A pad of flipchart paper at least 50% full. [58946] • Four different coloured marker pens [101027] • Meeting Planner tool box [243099]
58926 - The following items must be available upon request: [58926] • Extension cords or power strips [58927] • Laser pointer and clicker [58928] 6m (19ft 8in) VGA cable to connect a projector to a PC must accommodate a MAC and PC computer. [58929] • Podium (table top or full) [58930] • Cordless microphone [58931]

♦MEETING ROOM

During the Quality Evaluation walk through, was a diagram showing the emergency exit path to the nearest emergency exit displayed on the room side or immediately adjacent to each meeting room door? (QE-263086)
The Meeting Room furniture and accessories must be clean. (38590.1)
The Meeting Room furniture and accessories must be well maintained. (716-96)
The Meeting Room structure and fixtures must be clean. (38590.2)
The Meeting Room structure and fixtures must be well maintained. (716-97)

Public Areas

♦PUBLIC AREAS

1016082 - Hand sanitizer stations must be provided.(1016082) - IHG® and hotel branding is not permitted. [1016084] • Must be standing unit or wall mounts. [1016085] • Must contain a minimum 60% alcohol content. [1016086] • Must be commercial grade dispenser, professionally displayed. [1089051] (refer to EMEAA Hand Sanitiser Station guidance). . Minimum placement areas include: Main Entrance, Ground Floor Elevator Lobby, Front Desk, and Employee Entrance. [1123249] . Must be kept clean and maintained in good working order at all times. [1123250]

♦BUSINESS CENTRE

The Business Centre furniture and accessories must be clean. (716-25)
The Business Centre furniture and accessories must be well maintained. (716-26)
The Business Centre structure and fixtures must be clean. (716-27)
The Business Centre structure and fixtures must be well maintained. (716-28)

♦PUBLIC CORRIDOR

The Public Corridor structure and ﬁxtures must be clean. [716- 74]
The Public Corridor structure and ﬁxtures must be well maintained. [716-75]

♦ELEVATOR

During the Quality Evaluation walkthrough, was there a house phone or intercom in each lift? (QE-56752)
During the Quality Evaluation walkthough, calls made from the house phone or intercom in each lift were not answered by an auto-attendant at any time. (QE-56753)
The Elevator structure and ﬁxtures must be clean. [716-76]
The Elevator structure and ﬁxtures must be well maintained. [716-77]

♦LOBBY

The Lobby furniture and accessories must be clean. [716-88]
The Lobby furniture and accessories must be well maintained. [716-89]
The Lobby structure and ﬁxtures must be clean. [716-90]
The Lobby structure and ﬁxtures must be well maintained. [716- 91]
The Entry Vestibule structure and ﬁxtures must be clean. [716- 68]
The Entry Vestibule structure and ﬁxtures must be well maintained. [716-69]

♦FRONT DESK

1115052 - Guests must receive the IHG One Rewards approved keycard and wallet. (1115052)
1123963 - All complimentary guest amenities must be available 24 hours a day. (1123963)
. Dental kit (toothbrush and toothpaste) [959107] New • Shaving kit (razor and shaving cream) [959110] New • Comb [959111] New • One sanitary bag must be in the bathroom (if not already provided in a wall-mounted holder) [959112] New • Toothpaste must be a nationally recognised brand name [959113] New • Vanity kit with a minimum of two cotton buds and two cotton wool pads [959114] New • Nail file [959115] New • Sewing kit [959116] New • Sanitary products (including sanitary pads, regular size) [1123352] New • Shower cap [1123353] New Brand-specific signage with sustainability messaging must be displayed in the bathroom [1123354] 01 Jun 2023 (refer to Dry amenities in-room collateral) New • Face covering or mask [1123355] New • Individual hand sanitizer bottle or sachet (minimum 60% alcohol content) [1123356] New • If not using brand-preferred supplier, brand approval for all items is required [

♦PUBLIC RESTROOM

The Public Restroom structure and ﬁxtures must be clean. [730- 1]
The Public Restroom structure and ﬁxtures must be well maintained. [730-2]

♦CHANGING ROOMS

The Changing Rooms structure and fixtures must be clean.(45433)
The Changing Rooms structure and fixtures must be well maintained. (29482-1)

♦FITNESS / GYM

During the Quality Evaluation walkthrough, were doors to unsupervised fitness rooms secured with an Electronic Door Lock using electronic key access? (QE-56249)
The Fitness/Gym furniture and accessories must be clean.(45433)
The Fitness/Gym furniture and accessories must be well maintained. (29482-2)
The Fitness/Gym structure and fixtures must be clean. (45433)
The Fitness/Gym structure and fixtures must be well maintained. (29482-3)

♦POOL (OUTDOOR/ INDOOR)

The Pool (Outdoor & Indoor) furniture and accessories must be clean. (45433)
The Pool (Outdoor & Indoor) furniture and accessories must be well maintained. (29482-6)
The Pool (Outdoor & Indoor) structure and fixtures must be clean. (45433)
The Pool (Outdoor & Indoor) structure and fixtures must be well maintained. (29482-7)

GM Accountability

Please ensure that a minimum of five guest rooms have been assessed before submitting the Quality Self Evaluation. By signing this Evaluation, I the GM of this property confirm that all the answers that have been given within this Quality Self Evaluation are a true and accurate representation of the hotel’s compliance with IHG’s Brand Standards. (Q4380215)
I confirm that any Brand Safety Standard non-compliance identified in the Quality Self Evaluation requiring a corrective action will be addressed. (Q6460270)

EMEAA - QUALITY SELF EVALUATION 2023 - QCI

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PRE-WALK THROUGH

ENERGY CONSERVATION MEASURES

EMPLOYEE AREAS

EXTERIOR

♦ BUILDING/FAÇADE

♦ GROUNDS & LANDSCAPING

♦ PARKING AREA

♦ MAIN ENTRANCE

♦ SIDEWALKS/WALKWAYS

♦ SIGNAGE AND FLAGS

♦ EXTERIOR STAIRWELLS

FOOD OUTLET

♦BREAKFAST

GUEST FLOORS

♦ GUEST FLOOR STAIRWELLS

♦ GUEST CORRIDOR

Guest Room 1

♦ BATH ZONE

♦ BED ZONE

♦Living Zone

♦Wardrobe Zone

♦Work & Entertainment Zone

♦PRE-FUNCTION SPACE

♦MEETING SPACE

♦MEETING ROOM

♦PUBLIC AREAS

♦BUSINESS CENTRE

♦PUBLIC CORRIDOR

♦ELEVATOR

♦LOBBY

♦FRONT DESK

♦PUBLIC RESTROOM

♦CHANGING ROOMS

♦FITNESS / GYM

♦POOL (OUTDOOR/ INDOOR)

Related checklists

EMEAA - QUALITY SELF EVALUATION 2023 - QCI

Free EMEAA - QUALITY SELF EVALUATION 2023 - QCI Checklist

Go digital today!

Convert your paper checklists into digital forms

PRE-WALK THROUGH

ENERGY CONSERVATION MEASURES

EMPLOYEE AREAS

EXTERIOR

♦ BUILDING/FAÇADE

♦ GROUNDS & LANDSCAPING

♦ PARKING AREA

♦ MAIN ENTRANCE

♦ SIDEWALKS/WALKWAYS

♦ SIGNAGE AND FLAGS

♦ EXTERIOR STAIRWELLS

FOOD OUTLET

♦BREAKFAST

GUEST FLOORS

♦ GUEST FLOOR STAIRWELLS

♦ GUEST CORRIDOR

Guest Room 1

♦ BATH ZONE

♦ BED ZONE

♦Living Zone

♦Wardrobe Zone

♦Work & Entertainment Zone

♦PRE-FUNCTION SPACE

♦MEETING SPACE

♦MEETING ROOM

♦PUBLIC AREAS

♦BUSINESS CENTRE

♦PUBLIC CORRIDOR

♦ELEVATOR

♦LOBBY

♦FRONT DESK

♦PUBLIC RESTROOM

♦CHANGING ROOMS

♦FITNESS / GYM

♦POOL (OUTDOOR/ INDOOR)

Related checklists