Title Page

  • Site conducted

  • HOLIDEX Code

  • Hotel Name

  • Contact Phone/Fax Number

  • Contact Email

  • Visit Type

  • Date Audit Conducted

  • Person Completing

  • Location

Pre-Walk Through

  • Instructions:
    ------------------

    1. Answer all the questions provided below.
    2. Add photos and notes by clicking on the paperclip icon, if applicable.
    3. To add a Corrective Action click on the paperclip icon then "Add Action", provide a description, assign to a member, set priority and due date.
    4. Complete audit by providing digital signature.
    5. Share your report by exporting as PDF, Word, Excel or Web Link.

PRE-WALK THROUGH

  • Does this property have a Beverage Outlet / Bar?

  • Does this property have a Business Center?

  • Does this property have Changing Rooms?

  • Does this property have Exterior Stairwells?

  • Does this property have a Guest Club Lounge?

  • Does this property have a Pool?

  • Does this property have a Pre-function Space?

  • Does this property have Retail Space?

  • Does this property have a Sauna?

  • Does this property have a Service Corridor?

  • Does this property have a Shuttle?

  • Does this property have a Spa?

  • Does this property have a Steam Room?

  • Does this property have a Whirlpool?

  • Does this property have a vending area?

  • Does this property have a Fitness/Gym?

ENERGY CONSERVATION MEASURES

  • Has your hotel implemented LEDs across all internal lights?

  • Has your hotel implemented LEDs across all external lights?

  • Do all showers have a flow rate below 9.5 litres per minute?

  • Do all taps in wash basins have a flow rate below 6 litres per minute?

  • Has your hotel implemented demand based kitchen ventilation?

  • Has your hotel implemented modulating fresh air rates in large public spaces?

  • Has your hotel added Variable Speed Drives (VSDs) to its air handling units?

  • Do you use a pool cover for your indoor or outdoor pool?

Employee Areas

EMPLOYEE AREAS

  • Back Office: 798 - General Managers, hotel leaders, and colleagues must complete the following: <br>-(798) Crowne Plaza brand service training and service training within 30 days when joining as a new employee (or a returning employee with a break greater than 12 months). <br>-Crowne Plaza brand service training includes: Crowne Plaza Brand Orientation and Crowne Plaza Dare to Connect Brand Experience Training. IHG orientation and service training includes: Welcome to IHG, Loyalty at IHG, True Hospitality Service Skills and IHG Problem Handling v2.

  • Back Office: 1013065 - The following documented inspections must be completed as directed by the IHG® Way of Deep Clean and Preventative Maintenance programmes (1013065): <br>-Guest room preventative maintenance completed four times per year on each guest room (1014094). <br>-Deep Clean checklists completed two times per year in each guest room (1014095).

  • Back Office: 1014101 - All management colleagues must complete the IHG® Way of Clean Programme training as follows:<br>[1014101]<br>-The Director of Housekeeping / Executive Housekeeper or equivalent must complete the IHG® Way of Clean<br>5S Cleaning Program eLearning within 14 days of employment [1014102]<br><br>-General Managers, Deputy General Managers, Hotel Experience Champions and Head of Department staff<br>must complete IHG® Culture of Clean Implementation training within 14 days of employment [1014106]<br><br>-IHG Culture of Clean Implementation - General Managers, Deputy General Managers, Hotel Experience Champions and Head of Department staff must complete any new or updated training within 14 days [1014107]<br><br>-IHG® Way of Clean Programme Recertification must be completed every 12 month [1014108]<br>Training must be completed via MyLearning [1014109]

  • Back Office: 1014112 - All non-management housekeeping colleagues (in-house or outsourced) must complete the IHG® Way<br>of Clean Programme training as follows: [1014112]<br>• Within 14 days of employment [1014114]<br>• IHG® Way of Clean Programme Recertification must be completed every 12 month [1014115]<br>• Classroom training and/or on the job training is permitted [1014116]<br>Training completion records must be kept in paper or digital format, including the records of<br>housekeepers not employed directly by the hotel [1014120]

  • Back Office: 1013075 - The following guest room cleaning products must be used as directed by the IHG® Way of Clean<br>Programme: [1013075]<br>• Multi-surface disinfectant and cleaner [1013076]<br>• Bathroom disinfectant and cleaner [1013077]<br>• Glass cleaner [1013078]<br>• Odor neutralizer [1013079]<br>• Floor cleaner [1013080]<br>. Chemicals and/or bottle labels utilized must be color coded to align with microfiber cloths used to avoid<br>cross contamination [1013083]<br>• All products must comply with the approved product specifications [1013088]

  • Back Office: During the Quality Evaluation walk through, did the hotel have a Crisis Management Plan? (QE-55915)

  • Back Office: During the Quality Evaluation walk through, did the hotel have a Fire Emergency and Evacuation Plan? (QE-55945)

  • Back Office: During the Quality Evaluation walk through, were you able to confirm that evacuation drills are held every six months? (QE-55952)

  • Back Office: During the Quality Evaluation walk through, did the hotel have at least one colleague trained in first-aid on duty at all times? (QE-55926)

  • Back Office: During the Quality Evaluation walk through, did you see that food safety audits were conducted by a Qualified Person? (QE-476072)

  • The Back Office structure and fixtures must be clean. (716-1)

  • The Back Office structure and fixtures must be well maintained. (716-2)

  • The Break Room/Canteen furniture and accessories must be clean. (833-5)

  • The Break Room/Canteen furniture and accessories must be well maintained. (833-6)

  • The Break Room/Canteen structure and fixtures must be clean. (833-7)

  • The Break Room/Canteen structure and fixtures must be well maintained. (833-8)

  • The Housekeeping/Laundry furniture and accessories must be clean. (716-3)

  • The Housekeeping/Laundry furniture and accessories must be well maintained. (716-4)

  • The Housekeeping/Laundry structure and fixtures must be clean. (716-5)

  • The Housekeeping/Laundry structure and fixtures must be well maintained. (716-6)

  • The Kitchen/Pantry furniture and accessories must be clean. (716-7)

  • The Kitchen/Pantry furniture and accessories must be well maintained. (716-8)

  • The Kitchen/Pantry structure and fixtures must be clean. (716-9)

  • The Kitchen/Pantry structure and fixtures must be well maintained. (716-10)

  • The Lockers/Restroom furniture and accessories must be clean. (833-1)

  • The Lockers/Restroom furniture and accessories must be well maintained. (833-2)

  • The Lockers/Restroom structure and fixtures must be clean. (833-3)

  • The Lockers/Restroom structure and fixtures must be well maintained. (833-4)

  • The Maintenance Area furniture and accessories must be clean. (716-11)

  • The Maintenance Area furniture and accessories must be well maintained. (716-12)

  • The Maintenance Area structure and fixtures must be clean. (716-13)

  • The Maintenance Area structure and fixtures must be well maintained. (716-14)

  • The Storage Area structure and fixtures must be clean. (716-15)

  • The Storage Area structure and fixtures must be well maintained. (716-16)

  • The Service Corridor structure and fixtures must be clean. (716-17)

  • The Service Corridor structure and fixtures must be well maintained. (716-18)

Exterior

EXTERIOR

♦ BUILDING/FAÇADE

  • The Building/Façade structure and fixtures must be clean. [716-92]

  • The Building/Façade structure and fixtures must be well maintained. [716-93]

♦ GROUNDS & LANDSCAPING

  • Gardens and landscaping must be free from litter [127-1]

  • Gardens and landscaping must be well presented [127-2]

♦ PARKING AREA

  • During the Quality Evaluation walk through, were doors used by guests from the car park area into interior guest room corridors access controlled? (QE-56212)

  • During the Quality Evaluation walk through, was access for lifts that go from basement car park to guest room floors access controlled? (QE-56755)

  • Car park must be clean. [716-94]

  • Car park must be well maintained. [716-95]

♦ MAIN ENTRANCE

  • Main entrance furniture and accessories must be clean. [112-1]

  • Main entrance furniture and accessories must be well maintained. [112-2]

  • Main entrance structure and fixtures in must be clean. [112-3]

  • Main entrance structure and fixtures in must be well maintained. [112-4]

♦ SIDEWALKS/WALKWAYS

  • The Sidewalks/Walkways must be clean. [716-19]

  • The Sidewalks/Walkways must be well maintained. [716-20]

♦ SIGNAGE AND FLAGS

  • The External Signage and Flags must be clean. [134-1]

  • The External Signage and Flags must be well maintained. [134-2]

♦ EXTERIOR STAIRWELLS

  • The Exterior Stairwells structure and fixtures must be clean. (716-80)

  • The Exterior Stairwells structure and fixtures must be well maintained. (716-81)

Food & Beverage

    ♦FOOD & BEVERAGE
  • 478 - The food outlet(s) must comply with the minimum opening and closing times. (478)<br>•Breakfast must be a minimum of four hours between 05:00 to 12:00. (59695)<br>•Dinner must be for a minimum of three hours, between 17:00 to 01:00. (59697)<br>•In-Room dining/ Room Service must operate for 24 hours, seven days a week. (61054)

  • 53427 - Guests must have access to complimentary plain, chilled water. (53427)<br>•Must be visible and easily accessible in a minimum of one public area of the hotel. (53429)

  • 861052 - Only biodegradable drinking straws can be used throughout the hotel. (861052)

  • 1093115 - The following coffee options must be available upon guest request and served to the table: (1093115)<br>•Cappuccino (1093116)<br>•Latte (1093117)<br>•Black coffee (1093118)<br>•Espresso (1093122)<br>•Macchiato (1093123)<br>•Flat White (1093124)

  • ♦BEVERAGE OUTLET/BAR
  • The Beverage Outlet furniture and accessories must be clean. (45425-1)

  • The Beverage Outlet furniture and accessories must be well maintained. (45425-2)

  • The Beverage Outlet structure and fixtures must be clean. (45425-3)

  • The Beverage Outlet structure and fixtures must be well maintained. (45425-4)

FOOD OUTLET

  • The Food Outlet furniture and accessories must be clean. (45425-5)

  • The Food Outlet furniture and accessories must be well maintained. (45425-6)

  • The Food Outlet structure and fixtures must be clean. (45425-7)

  • The Food Outlet structure and fixtures must be well maintained. (45425-8)

♦BREAKFAST

  • 59795 - A live cooking egg station is required and must offer: (59795)<br>•Fried eggs (59797)<br>•Poached eggs (59798)<br>•Scrambled eggs (59799)<br>•Boiled eggs (59800)<br>•Omelette (59801)<br>•Egg menu must be displayed at the live cooking egg station (195048)<br>•A minimum of six ingredients must be available for omelettes (581094)

  • 1123512 - Breakfast and dinner must be available in a full-service restaurant seven days a week and must<br>include: [1123512]<br>New • Child’s portions or a separate children’s menu must be provided [1123513]<br>New • A minimum of one vegetarian option [1123514]<br>New • Healthy and fresh food options [1123515]<br>New • Hot and Cold options [1123516]<br>New • The breakfast buffet must be stocked until the end of the advertised breakfast service time [1123517]<br>New • Popular internationally recognised dishes must be provided [1123518]<br>New • Coffee machine on buffet for guest use is not permitted [1123519]<br>New . For guests not using the buffet, colleagues must bring menus to the table and tell guests about any<br>specials [1123520]<br>New • Breakfast in the full-service restaurant must include a buffet and à la carte options [1123521]<br>New • Child’s portions or a separate children’s menu must be provided [1123522]

Guest Floors

GUEST FLOORS

♦ GUEST FLOOR STAIRWELLS

  • - During the Quality Evaluation walk through, storage was not observed in the Emergency Egress Stairwells. (QE-56317)

  • The Guest Floor Stairwells structure and fixtures must be clean. [716-78]

  • The Guest Floor Stairwells structure and fixtures must be well maintained. [716-79]

♦ GUEST CORRIDOR

  • During the Quality Evaluation walk through, was emergency egress possible through exit doors at all times? (QE-56058)

  • The Guest Corridor furniture and accessories must be clean. [716-70]

  • The Guest Corridor furniture and accessories must be well maintained. [716-71]

  • The Guest Corridor structure and fixtures must be clean. [716-72]

  • The Guest Corridor structure and fixtures must be well maintained. [716-73]

Guest Rooms

Guest Room 1

  • Guest Room No:

♦ BATH ZONE

  • Does this room/suite have Refreshment Zone/Kitchenette?

  • 1047049 - All guest bathrooms must use IHG®-approved bulk amenities. The following must be provided: [1047049]<br>New -Where an extended range of bathroom amenities is provided (in Premium/ Club guest rooms and<br>suites), these must only include items from the brand-approved bulk amenity range. [1120410]<br><br>New -The liquid in the refillable bulk amenity bottles must be disposed of and not transferred to other bottles<br>for re-use [1123612]<br><br>New • All room types must stock the same amenity brand [1123630]<br>• One bottle of hand wash [1045084]<br>• One bottle of shower gel [1045085]<br>• One bottle of shampoo [1045086]<br>• One bottle of hand/ body lotion [1046114]<br>• One bottle of hair conditioner [1046115]<br>• Bar soap must either be provided in the guest room bathroom or made available on request [1049086]<br>All bulk amenity bottles must be installed as instructed in the Bulk Amenity Program - Installation,<br>Cleaning and Maintenance Guide [1045087]<br><br>For bathrooms with a shower and separate bath, a minimum of one shower gel is required by the bath<br>[1045088]<br>•<br>The refillable program must be adopted (ie bottles should be refilled once the contents are depleted).<br>IHG Operational approval must be obtained if choosing to adopt the replaceable program (ie where<br>bottles are replaced once the contents are depleted) [1045090]<br><br>• The amenity must be chosen from the IHG® brand-approved list of bulk amenity products [1046103]<br>Bulk Amenity Brand List<br>All bulk amenity bottles must be cleaned as instructed in the Bulk Amenity Program - Installation,<br>Cleaning and Maintenance Guide [1047066]<br><br>All bulk amenity bottles must be re-filled/ replaced and displayed as instructed in the Bulk Amenity<br>Program - Installation, Cleaning and Maintenance Guide [1047067]<br>Update Bottles must be replaced two times per year, or when the bottles are showing wear and tear, whichever<br>is the sooner [1047068]<br><br>Bulk amenities must either be provided in a brand-approved, wall-mounted fixture, or in a brand approved, tamper-resistant, free-standing bulk amenity bottle or fixture [1049084]<br><br>New • It is advised that all bulk amenity bottles and pumps are replaced every 90 days. [1123613]<br>

  • 1124373 - Towels or amenities requested must be provided within 15 minutes. (1124373)

  • The Bath Zone furniture and accessories must be clean. (716-106)

  • The Bath Zone furniture and accessories must be well maintained. (428-2)

  • The Bath Zone structure and fixtures must be clean. (716-107)

  • The Bath Zone structure and fixtures must be well maintained. (428-1)

♦ BED ZONE

  • The Bed Zone furniture and accessories must be clean. [716- 108]

  • The Bed Zone furniture and accessories must be well maintained. [428-4]

  • All mattresses and bed bases must be clean, stain-free. [281-1]

  • All mattresses and bed bases must be well maintained at all times. [281-2]

  • Bedding must be free from visible stains and clean. [310-1]

  • Bedding must be well maintained. [310-2]

♦Living Zone

  • 64913 - Minimum two complimentary bottles of water must be provided in each guest room. (64913)

  • During the Quality Evaluation walkthrough, were secondary devices fitted to limit initial opening of the door opening onto a balcony area? (QE-56523)

  • During the Quality Evaluation walkthrough, was a diagram showing the emergency exit path to the nearest emergency exit displayed on the room side of the<br>guest room door? (QE-56052)

  • The Living Zone furniture and accessories must be clean. [716- 109]

  • The Living Zone furniture and accessories must be well maintained. [428-5]

  • The Living Zone structure and fixtures must be clean. [716-110]

  • The Living Zone structure and fixtures must be well maintained. [428-6]

  • Expendable items must be clean. [23464-1]

  • Expendable items must be well maintained. [23464-2]

♦Wardrobe Zone

  • The Wardrobe Zone furniture and accessories must be clean. [716-111]

  • The Wardrobe Zone furniture and accessories must be well maintained. [428-7]

  • The Wardrobe Zone structure and fixtures must be clean. [716- 112]

  • The Wardrobe Zone structure and fixtures must be well maintained. [428-8]

♦Work & Entertainment Zone

  • The Work & Entertainment Zone furniture and accessories must be clean. [716-113]

  • The Work & Entertainment Zone furniture and accessories must be well maintained. [428-11]

Meeting Events

♦PRE-FUNCTION SPACE

  • The Pre-Function Space furniture and accessories must be clean. (38590.3)

  • The Pre-Function Space furniture and accessories must be well maintained. (716-98)

  • The Pre-Function Space structure and fixtures must be clean. (38590.4)

  • The Pre-Function Space structure and fixtures must be well maintained. (716-99)

♦MEETING SPACE

  • 953072 - Meeting rooms and facilities must be kept presentable at all times, even when not in use by guests.(953072)

  • 17044 - A designated Crowne Plaza Meetings Director must be in place. (17044)

  • 58973 - Meeting table set up must be as follows: [58973]<br>• Minimum one A4 sized note pad per delegate [58974]<br>• One pen per delegate [58975]<br>• Wrapped confectionery (hard candies or mints) [58976]<br>• Water must be provided for delegates within the room [58977]<br>• A4 notepad must have a minimum of 10 pages. [70407]

  • 58944 - Meeting room supplies must be available for all business meetings and include: [58944]<br>• Flip chart [58945]<br>• A pad of flipchart paper at least 50% full. [58946]<br>• Four different coloured marker pens [101027]<br>• Meeting Planner tool box [243099]

  • 58926 - The following items must be available upon request: [58926]<br>• Extension cords or power strips [58927]<br>• Laser pointer and clicker [58928]<br>6m (19ft 8in) VGA cable to connect a projector to a PC must accommodate a MAC and PC computer.<br>[58929]<br>• Podium (table top or full) [58930]<br>• Cordless microphone [58931]

♦MEETING ROOM

  • During the Quality Evaluation walk through, was a diagram showing the emergency exit path to the nearest emergency exit displayed on the room side or immediately adjacent to each meeting room door? (QE-263086)

  • The Meeting Room furniture and accessories must be clean. (38590.1)

  • The Meeting Room furniture and accessories must be well maintained. (716-96)

  • The Meeting Room structure and fixtures must be clean. (38590.2)

  • The Meeting Room structure and fixtures must be well maintained. (716-97)

Public Areas

♦PUBLIC AREAS

  • 1016082 - Hand sanitizer stations must be provided.(1016082) - IHG® and hotel branding is not permitted. [1016084]<br>• Must be standing unit or wall mounts. [1016085]<br>• Must contain a minimum 60% alcohol content. [1016086]<br>• Must be commercial grade dispenser, professionally displayed. [1089051]<br> (refer to EMEAA Hand Sanitiser Station guidance).<br>. Minimum placement areas include: Main Entrance, Ground Floor Elevator Lobby, Front Desk, and Employee Entrance. [1123249]<br>. Must be kept clean and maintained in good working order at all times. [1123250]

♦BUSINESS CENTRE

  • The Business Centre furniture and accessories must be clean. (716-25)

  • The Business Centre furniture and accessories must be well maintained. (716-26)

  • The Business Centre structure and fixtures must be clean. (716-27)

  • The Business Centre structure and fixtures must be well maintained. (716-28)

♦PUBLIC CORRIDOR

  • The Public Corridor structure and fixtures must be clean. [716- 74]

  • The Public Corridor structure and fixtures must be well maintained. [716-75]

♦ELEVATOR

  • During the Quality Evaluation walkthrough, was there a house phone or intercom in each lift? (QE-56752)

  • During the Quality Evaluation walkthough, calls made from the house phone or intercom in each lift were not answered by an auto-attendant at any time. (QE-56753)

  • The Elevator structure and fixtures must be clean. [716-76]

  • The Elevator structure and fixtures must be well maintained. [716-77]

♦LOBBY

  • The Lobby furniture and accessories must be clean. [716-88]

  • The Lobby furniture and accessories must be well maintained. [716-89]

  • The Lobby structure and fixtures must be clean. [716-90]

  • The Lobby structure and fixtures must be well maintained. [716- 91]

  • The Entry Vestibule structure and fixtures must be clean. [716- 68]

  • The Entry Vestibule structure and fixtures must be well maintained. [716-69]

♦FRONT DESK

  • 1115052 - Guests must receive the IHG One Rewards approved keycard and wallet. (1115052)

  • 1123963 - All complimentary guest amenities must be available 24 hours a day. (1123963)

  • . Dental kit (toothbrush and toothpaste) [959107] New • Shaving kit (razor and shaving cream) [959110] New • Comb [959111] New • One sanitary bag must be in the bathroom (if not already provided in a wall-mounted holder) [959112] New • Toothpaste must be a nationally recognised brand name [959113] New • Vanity kit with a minimum of two cotton buds and two cotton wool pads [959114] New • Nail file [959115] New • Sewing kit [959116] New • Sanitary products (including sanitary pads, regular size) [1123352] New • Shower cap [1123353] New Brand-specific signage with sustainability messaging must be displayed in the bathroom [1123354] 01 Jun 2023 (refer to Dry amenities in-room collateral) New • Face covering or mask [1123355] New • Individual hand sanitizer bottle or sachet (minimum 60% alcohol content) [1123356] New • If not using brand-preferred supplier, brand approval for all items is required [

♦PUBLIC RESTROOM

  • The Public Restroom structure and fixtures must be clean. [730- 1]

  • The Public Restroom structure and fixtures must be well maintained. [730-2]

♦CHANGING ROOMS

  • The Changing Rooms structure and fixtures must be clean.(45433)

  • The Changing Rooms structure and fixtures must be well maintained. (29482-1)

♦FITNESS / GYM

  • During the Quality Evaluation walkthrough, were doors to unsupervised fitness rooms secured with an Electronic Door Lock using electronic key access? (QE-56249)

  • The Fitness/Gym furniture and accessories must be clean.(45433)

  • The Fitness/Gym furniture and accessories must be well maintained. (29482-2)

  • The Fitness/Gym structure and fixtures must be clean. (45433)

  • The Fitness/Gym structure and fixtures must be well maintained. (29482-3)

♦POOL (OUTDOOR/ INDOOR)

  • The Pool (Outdoor & Indoor) furniture and accessories must be clean. (45433)

  • The Pool (Outdoor & Indoor) furniture and accessories must be well maintained. (29482-6)

  • The Pool (Outdoor & Indoor) structure and fixtures must be clean. (45433)

  • The Pool (Outdoor & Indoor) structure and fixtures must be well maintained. (29482-7)

GM Accountability

  • Please ensure that a minimum of five guest rooms have been assessed before submitting the Quality Self Evaluation. By signing this Evaluation, I the GM of this property confirm that all the answers that have been given within this Quality Self Evaluation are a true and accurate representation of the hotel’s compliance with IHG’s Brand Standards. (Q4380215)

  • I confirm that any Brand Safety Standard non-compliance identified in the Quality Self Evaluation requiring a corrective action will be addressed. (Q6460270)

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