Is the server wearing dark jeans, a clean shirt and apron?
Does the server have a $40 bank?
Does the server have 10 pens and a sharpie?
Overall appearance on a scale from 1 to 5.
Were the guests greeted promptly?
Did the customer get seated right away?
Did the customer receive sharpened pencils, menus, and silverware?
Was the customer sat in a clean and swept booth or table?
If it is a family, were they offered kid's menus, high chair, or booster?
Overall on accommodating the guests basic needs, how did they do?
Did the server introduce themselves?
Did they use a cliche?
Did the server ask if they had been here before?
If they have NOT been here before, did they thoroughly explain the menus?
Did they explain to guests that all burgers are cooked to med unless specified otherwise?
Did the server make the customers aware that sauces come on the side?
Offer an appetizer?
Did the server tell them about the burger of the month?
Offer a food suggestion?
Did they review the drink menu with guests?
Offer a drink suggestion?
Did the server make the guests aware of our shakes and desserts?
Did the server use a cliche?
If the guests HAVE been here before did they review with them?
Did the server thank them for coming back?
Did they tell them about the burger of the month and/or new menu changes if any?
Offer food suggestions?
Offer any appetizers?
Offer any drink suggestions?
Make any suggestions regarding our shakes and desserts?
Did the server remind them that sauces come on the side and burgers are cooked to medium unless specified otherwise?
Did the server collect all extra pencils, menus, and silverware?
Overall introduction, how did the server do?
Did the server I.D. anyone under 45?
Did they tell the guests about our promotions, such as kids night and happy hour?
Did the server deliver the drinks promptly?
If an appetizer was ordered, did they call it to the expo and ring it in right away?
Was the appetizer delivered promptly?
When collecting the burger menus, did the server double check all burgers thoroughly?
Did the server mark table numbers with a square around it and mark all seat numbers by placing a circle around them?
Did the server refill drinks at halfway?
If an appetizer was ordered, did they prebus plates before entrees arrived?
Was the food delivered in a timely manner?
Was the food correct?
Did the server check on the guests
Did they use a cliche?
Did the server prebus their table?
Did the server drop the check off, make change and/or run their card in a timely manner?
Did the server say thank you and tell our guests to come back and see them?
Overall, how was the servers service?
Did the server identify why the guests came in today?
Did they obtain the party's names?
If there are children, did the server talk to the kids directly and/or get them a toy?
Did the server build a personal connection?
If it was a large party did the server find out if it was a special occassion?
Overall, how did the server perform by using the renegade techniques?